Corporate Center - Publications - Faculty & Research

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee orientation focuses solely on... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

05 Dec 2006
First Look

First Look: December 5, 2006

traditionally rewarded men for their masculine displays of bravado and their interactions centered on proving masculinity—in which such displays and interactions were notably absent. Although the company did not set out to change the... View Details

Keywords: Sean Silverthorne

24 Jan 2017
First Look

First Look at New Research: January 24, 2017

information, increased volume, or idiosyncratic volatility. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51024 February 2017 Academic Radiology Dissecting Costs of CT Study: Application of TDABC (Time-driven Activity-based Costing) in a Tertiary... View Details

Keywords: Sean Silverthorne

06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

associated with billing and insurance activities at a large academic health care center that had a certified EHR system. The center enjoyed economies of scale by concentrating its bill paying functions... View Details

Keywords: Sean Silverthorne

05 May 2020
Research & Ideas

China Tariffs and Coronavirus a Double Hit to American Retailers

Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School) How to Make Furloughs More Humane (Harvard Business Review) Coaching Your Team Through Uncertain Times (Harvard Business Review)... View Details

Keywords: by Michael Blanding

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

big, it typically requires a different business model. Even worse, incumbents are now at the mercy of asymmetric skills. Remember, disruptive innovations typically introduce new benefits to a market, usually centered on convenience,... View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

28 May 2020
Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

couple of years could top what we saw during the 2008-2009 Global Financial Crisis, when there were more than 100,000 business bankruptcies. Some analysts are forecasting that by the end of 2021 up to 20 percent of high-yield corporate... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

going dark, fearful of offending or of being accused of taking advantage of an unfortunate situation for corporate gain. According to estimates from a March 2020 survey of marketers conducted by the Interactive Advertising Bureau, nearly... View Details

Keywords: by Jill Avery and Richard Edelman

31 May 2016
First Look

May 31, 2016

findings ultimately suggest that nonverbal dominance displays influence humans’ visual attention in ways that are likely to shape how social interactions unfold. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51104 Winter 2016 Journal of Applied View Details

Keywords: Sean Silverthorne

08 Feb 2000
Research & Ideas

Building Effective R&D Capabilities Abroad

every aspect of corporate strategy." The articles in the book have been selected, he writes, "to help corporate leaders think through global strategies at a time when there are few guideposts to... View Details

Keywords: by Walter Kuemmerle

22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

in America, and Work in Progress (co-authored with Michael Eisner, chairman of the Walt Disney Company). Schwartz is now president of LGE Performance Systems and co-created its Corporate Athlete training program, which aims to apply the... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

Research Summary

Career Histories and the Biotechnology Industry

Professor Higgins' other major project focuses on the consequences of individuals' career experiences for firms and industries. This second research stream centers on the careers of executives in the biotechnology industry.

Professor Higgins has written... View Details

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

inter-governmental regulation as powerful enough to offer some hope of containing the excesses of surveillance capitalism. When industrial capitalism was moderated we lived in a world where nation states still had much autonomy confronted by global View Details

Keywords: by James Heskett; Advertising; Consumer Products

05 Jun 2009
What Do You Think?

What Does Slower Economic Growth Really Mean?

it isn't. That is like saying that all apples are just that, apples." A rich discussion centered around a proposition raised by Colin Moore that more "stable" or "sustainable" forms of growth, for example food... View Details

Keywords: by Jim Heskett; Financial Services; Construction; Real Estate

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

The pandemic is winding down, and the world is moving toward an endemic approach. In the world's COVID-19 epicenter, New York City, businesses, restaurants, and Broadway have reopened now that 4 million New Yorkers have been vaccinated. Testing View Details

Keywords: by Hise O. Gibson and MaShon Wilson

15 Dec 2003
Research & Ideas

The New Global Business Manager

who happen to be in excess supply around Oxford or Cambridge. And you may place your lead marketing operation in Japan where your consumers are most demanding. Specialization is about where you create centers of excellence—and that may or... View Details

Keywords: by Cynthia Churchwell

13 Apr 2010
First Look

First Look: April 13

Institute/Taubman Center Policy Brief, John F. Kennedy School of Government, Harvard University, 2010. An abstract is unavailable at this time. Working PapersThe Global Agglomeration of Multinational Firms Authors:Laura Alfaro and... View Details

Keywords: Martha Lagace

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

of Nonprofit Organizations in June, a joint executive education program presented by the HBS Social Enterprise Initiative, Harvard's Hauser Center for Nonprofit Organizations, and the Harvard Kennedy School. He will co-chair the HBS... View Details

Keywords: by Julia Hanna

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

the case is not centered on dictating to students a particular value system; rather, it begins to reveal to them the importance of understanding their personal values so they will be able to make decisions on their own terms—and not... View Details

Keywords: by Michael Blanding; Sports

February 2025 (Revised April 2025)
Case

Institutional Neutrality, Restraint or Convenience?

By: Clayton S. Rose, Nicole Zelazko and Alexis Lefort

In the fall of 2023 and winter of 2024, college campuses across the U.S. experienced protests and encampments in the aftermath of the October 7, 2023 terrorist attack on Israel by the Islamist militant group Hamas, and Israel’s subsequent invasion of Gaza. These... View Details