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- All HBS Web (943)
- Faculty Publications (128)
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- Research Summary
Overview
By: Boris Vallee
Professor Vallée focuses on financial innovation, investigating it from different angles. This research thread has led him to relate the methods and insights of corporate finance and banking with those of other subfields, including household finance, public finance,... View Details
- 2009
- Chapter
Creating Superior Customer Value in a Connected World
By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
Though the company had already reduced its headcount by tens of thousands, its fixed costs remained higher than those of some competitors, so Lombard vowed to cut an additional 22,000 people. To reach its downsizing goal, Lombard told 200... View Details
Keywords: by Michael Blanding
- 05 Mar 2013
- First Look
First Look: March 5
PublicationsHow to Identify the Best Customers for Your Business Authors:Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III Publication:MIT Sloan Management Review Abstract How can businesses achieve profitable growth so that their View Details
Keywords: Sean Silverthorne
- 29 Nov 2022
- Research & Ideas
Is There a Method to Musk’s Madness on Twitter?
doing so far at Twitter. But I would argue that many of these even sometimes laughable mistakes that we have seen over the last few weeks are an inevitable consequence of having to make some kinds of decisions here very, very quickly. For example, one big challenge for... View Details
- 07 Oct 2008
- First Look
First Look: October 7, 2008
the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time (revised) Authors:Katherine L. Milkman, Todd Rogers, and Max H. Bazerman Abstract How do decisions made for tomorrow or two days in the future differ from... View Details
Keywords: Martha Lagace
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
picking up garbage less often, and in turn, Miller noticed it “slowly began to lose its sense of order and community.” Inner-city gangs multiplied, violence rose, and tensions escalated between Black residents and police, with riots... View Details
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
reinforcing the central role of the scorecard in Mobil's management system. Inspired and dedicated middle managers can sustain quality improvements, local process improvements, and many other change programs. Middle managers can also implement programs that have been... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 31 Jan 2023
- Op-Ed
Can Insurance Technology Solve the Uninsured Driver Problem?
insurance at a time and only pay for coverage on the days they actually drive. The high cost of the uninsured While 13 percent of drivers nationwide are uninsured, the problem is even worse in some states like California (17 percent),... View Details
- 08 Dec 2015
- First Look
December 8, 2015
of Psychological Science Advisers' By: Teachman, Bethany A., Michael I. Norton, and Barbara A. Spellman Abstract—On September 15, 2015, President Obama issued an Executive Order recommending that executive departments and agencies use... View Details
Keywords: Sean Silverthorne
- 12 Mar 2006
- Research & Ideas
New Research Explores Multi-Sided Markets
other's participation on board the same platform in order to generate any economic value. In traditional one-sided markets, firms serve different types of customers, but they lack the interdependency: For instance, hair salons can choose... View Details
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
consumers in the dining area. On average, restaurants spend 30 percent of their revenue on labor. With increasing focus on fair wages and legislated wage increases, restaurants may easily exceed that average. Moreover, restaurants spend roughly equivalently for View Details
- 30 Nov 2015
- Research & Ideas
Donors Are Turned Off by Overhead Costs. Here’s What Charities Can Do
recommendations from watchdogs like CharityWatch, which tend to give higher ratings to charities with low overhead costs. But that can lead to a harmful cycle in which charities keep their overhead costs unreasonably low in View Details
Keywords: by Carmen Nobel
- 16 Apr 2001
- Research & Ideas
Strategy and the Internet
competitive advantage—by operating at a lower cost, by commanding a premium price, or by doing both. Cost and price advantages can be achieved in two ways. One is operational effectiveness—doing the same things your competitors do but... View Details
Keywords: by Michael E. Porter
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
sources and gather new perspectives." Bennett and Lemoine recommend reaching out “to partners, customers, researchers, trade groups, and perhaps even competitors” in times of uncertainty, in order to understand the impact of this... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 25 Jan 2016
- Research & Ideas
When Negotiating a Price, Never Bid with a Round Number
precise that they weren’t even divisible by 25 cents, they only had to increase their bids by an average of 6 percent in order to win. In terms of how the markets reacted to the bids, the most rounded bids—made at the share-price... View Details
Keywords: by Carmen Nobel
- 31 Oct 2018
- What Do You Think?
What is the Function of Fear in Leadership?
more interesting questions than the one posed are “’what kind of fears?’ and ‘what is a leader’s relationship to fear?’ If a leader is helping people face legitimate fears, in order to take action, then I’d say that’s an example of real... View Details
Keywords: by James Heskett
- 30 May 2018
- Research & Ideas
Should Retailers Match Their Own Prices Online and in Stores?
let me order the costume on the store’s computer and get free shipping. Sold! For multichannel retailers—those who sell both in physical stores and online—pricing is a particularly prickly problem. And when it comes to self-matching... View Details
- 13 Mar 2023
- Op-Ed
How Leaders Should Leave
Even the most loyal, long-serving employee may consider resigning from a job once or twice in a career in order to reboot or get ahead. Large organizations can offer more lateral opportunities to further your development, but the higher... View Details
Keywords: by John Quelch
- 05 Apr 2016
- First Look
April 5, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50854 Knowing When to Ask: The Cost of Leaning-in By: Exley, Christine L., Muriel Niederle, and Lise Vesterlund Abstract—Gender differences in the propensity to negotiate are often used to... View Details
Keywords: Sean Silverthlorne