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Show Results For
- All HBS Web
(1,795)
- People (8)
- News (369)
- Research (344)
- Events (10)
- Multimedia (7)
- Faculty Publications (169)
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- Research Summary
Current working papers
Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
Luca, is that business leaders need to accept the responsibility of creating a more inclusive society. When they ignore the potential for bias, they may inadvertently harm their customers, he says. Luca has been contacted by Airbnb about... View Details
- 07 Nov 2012
- HBS Case
HBS Cases: Sir Alex Ferguson--Managing Manchester United
decades—he has been at his current club, Manchester United, for over a quarter of a century. Under his leadership, United has become one of the world's most successful franchises in all of sports. So when I learned through an industry View Details
- 10 Mar 2020
- Research & Ideas
The Little Understood Problem Confronting Diverse Workplaces
at an urban charter school, where over 95 percent of the 500 students were minorities and more than 75 percent were low-income. They focused their attention on tutors—the employees with the closest and most extended contact with students.... View Details
Keywords: by Julia Hanna
- 17 Oct 2018
- Research & Ideas
Pro Basketball Coaches Display Racial Bias When Selecting Lineups
players tend to be the same race.” The data does show that those preferences generally go away after three years, as a coach has repeated contact with a player. That effect, however, only applies to that particular player, and not to... View Details
- 28 Apr 2003
- Research & Ideas
Supply Chain Risk: Deal With It
should," says Harvard Business School professor Ananth Raman. Their influence is akin to the danger of drivers rubbernecking at the scene of a highway accident. In the days after 9/11, says Raman, the retailing executives with whom he's in regular View Details
Keywords: by David Stauffer
- Research Summary
Overview
My academic research centers on uncovering and closing gaps between the theory and reality of tax policy. My main contribution has been to identify and address a mismatch between the goals for taxation typically assumed in theory and the goals the public and... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
rest of the world when others were struggling. Case 2: Shape the uncertainty TurningCo, an Italian company focused on high-precision manufacturing, came in contact with COVID-19 early on in the pandemic when an employee became one of the... View Details
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
turned to my son and remarked, “That stuff can make you sick.” Several of us laughed. I wasn’t one of them. I knew him well. He meant it. This may help explain why so many organizations seem to have lost contact with the experience of... View Details
Keywords: by James Heskett
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
contact information. They also took advantage of newspaper ads and other public postings. Identifying members for their first side was just the beginning. The founders then had to encourage the property owners to post their listings on... View Details
Keywords: by Martha Lagace
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
first made contact with the firm five years earlier. In a relationship-intensive business, service, communication, and institutional memory are necessary, but not sufficient, he says. Ultimately, quality and beauty are paramount.... View Details
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
country innovated in ways to minimize physical contact during the test procedure, such as drive-through and phone booth testing facilities, which protected both medical staff and other patients. These sites motivated people to voluntarily... View Details
- 15 Apr 2019
- Research & Ideas
Infographic: Can I Please Speak to an Actual Person?
Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell. Shell is a doctoral student at Harvard Business School, and Buell is the UPS... View Details
- 05 Jul 2022
- Op-Ed
Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams
fake. They still won’t be listening or, just as important, caring. "If they really care, they will relax, shift their focus, make eye contact etc., etc., but they will do it naturally." To really listen, and exhibit the kind of behaviours... View Details
Keywords: by Danielle Kost
- 08 Dec 2003
- Research & Ideas
Is That Really Your Best Offer?
the risk of making snap judgments about people based on the wrong clues. For example, research refutes the street wisdom that poor eye contact is a sign of deceit. Shyness, lack of confidence, and cultural norms can all explain an averted... View Details
Keywords: by Michael Wheeler
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54727 forthcoming Journal of Applied Psychology Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy By: Schilke, Oliver, and Laura Huang Abstract—Organizational... View Details
Keywords: Dina Gerdeman
- 02 Apr 2001
- What Do You Think?
Telecommuting: Dangerous to Health?
other…Technology robs us of the close contact we seek, and are reinforced by, in the learning cycle." But respondents who telecommute don't see it that clearly. Alan Carswell points out that: "One main characteristic of... View Details
Keywords: by James Heskett
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
way when it introduced faster, larger expresso machines that ruined the service experience for baristas and customers alike by shortening the contact time and obstructing their view of each other. Satisfying customers is not enough. Great... View Details
- 26 Apr 2004
- Research & Ideas
A Clear Eye for Innovation
is Ciba Vision. Established in the early 1980s as a unit of the Swiss pharmaceutical giant Ciba-Geigy (now Novartis), the Atlanta-based Ciba Vision sells contact lenses and related eye-care products to optometrists and consumers. Although... View Details
- 21 Mar 2011
- Research & Ideas
Are We Thinking Too Little, or Too Much?
instance, a manager might hire or disqualify job candidates based on whether they make good eye contact during an interview, just because past candidates who made good eye contact ended up performing well at... View Details
Keywords: by Carmen Nobel