Publications

February 2010 (Revised January 2013)
Case

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke and Mona Sinha

Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material... View Details

Keywords: Information Technology; Service Operations; Service Delivery; Logistics; Alignment; Management Systems; Human Resources; Innovation and Invention; Mumbai

September 2010 (Revised December 2010)
Case

Compass Maritime Services, LLC: Valuing Ships

By: Benjamin C. Esty and Albert W. Sheen

Tom Roberts, a founding partner of Compass Maritime Services, a New Jersey-based shipping research and consulting firm, has been asked by a new potential customer in May 2008 for advice on purchasing a capesize bulk carrier. After identifying a suitable ship with his... View Details

Keywords: Decision Choices and Conditions; Judgments; Price; Management Analysis, Tools, and Techniques; Negotiation Offer; Mathematical Methods; Ship Transportation; Valuation; Consulting Industry; Consulting Industry

Career Coach

Juan Pablo Botero

If you are looking to launch or join a startup, Juan Pablo can help! With experience working in management consulting at BCG, at a fast-growing startup like Rappi, and walking the founder road at HBS and during the summer, Juan Pablo is... View Details

March 2023
Module Note

Client Interviewing and Data Collection

By: David G. Fubini and Patrick Sanguineti

A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "Client Interviewing and Data Collection" introduces the essentials of client interviews and provides best practices for early career consultants and advisors. View Details

Career Coach

Robert Kimmel

Robert Kimmel (HBS '03) brings 15 years of operations management and consulting experience. He enjoys working with students who are exploring moves into operational roles, considering a departure from consulting, or deciding between View Details

Keywords: Consulting; Consulting; Consulting; Consulting; Consulting; Consulting

Career Coach

Mike Beveridge

Mike enjoys helping students understand and navigate the consulting recruiting process as well as careers within the agribusiness and grocery retailing spaces. Having worked in these industries, Mike can provide insight into how firms... View Details

21 Jun 2012
News

Put the smartphone down: It'll be okay

January 2003 (Revised January 2008)
Case

The British Motorcycle Industry at a Crossroads

By: Jan W. Rivkin

By 1975, the collapse of the British motorcycle industry is nearly complete. Only one British manufacturer, NVT, remains in operation. In this setting, the British government commissions the Boston Consulting Group to identify and evaluate strategic alternatives for... View Details

Keywords: Cost; Industry Structures; Business and Government Relations; Mathematical Methods; Competition; Consulting Industry; Consulting Industry; Consulting Industry; Great Britain

Career Coach

Warren Radtke

Warren (Kellogg '60) is a HBS Career and Professional Development Consultant and a Confidential Advisor to C-Suite Executives and Entrepreneurs. He has held executive positions in public and privately held companies as well as in the... View Details

Keywords: Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting; Consulting

Research Summary

Research

This webpage is under construction. In the meantime, please consult http://bklaus.net/. View Details

Crystal Guo

Crystal Guo is a doctoral student in the Health Policy Management PhD program at Harvard. Prior to pursuing her PhD, Crystal received her B.A. in English and Economics from the University of California, Berkeley in 2019 and completed her Health Policy and Management,... View Details

Keywords: health care

Yifei Wu

Yifei Wu is a doctoral student in the Strategy Unit at Harvard Business School with primary research interests in innovation, entrepreneurship and digitization in emerging markets. She works with impact-driven technology ventures to understand challenges and... View Details

April 2011
Exercise

Strategic Foresight: An Exercise

The exercise asks students to perform a strategic analysis of the consulting industry in order to identify untapped strategic opportunities. View Details

Keywords: Growth and Development Strategy; Supply and Industry; Strategic Planning; Opportunities; Cognition and Thinking; Strategy; Consulting Industry

Find at Harvard

November 2008 (Revised April 2010)
Case

The Bridgespan Group: Chapter 2

By: Allen S. Grossman, Naomi Greckol-Herlich and Cathy Ross

The Bridgespan Group was launched in 2000 by management consulting group Bain & Company as a nonprofit focused on strategy consulting for nonprofits and philanthropists. Over the next eight years, Bridgespan expanded its services to include executive search, knowledge... View Details

Keywords: Philanthropy and Charitable Giving; Growth and Development Strategy; Service Operations; Corporate Social Responsibility and Impact; Nonprofit Organizations; Expansion; Consulting Industry