Communication Style - Publications - Faculty & Research

21 Nov 2015
HBS Case

HBS Cases: Stella McCartney Combines High Fashion with Environmental Values

leadership style is how humble she is and how she repeatedly says, “I’m not perfect.” This is a message that I want to convey to students. You don’t have to be perfect. When you think about sustainability, people are typically very... View Details

Keywords: by Brian Kenny; Fashion

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

Educators

Purchase

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

“And we know that the style and the way in which people acquire skills nowadays in our society is very different than what it used to be. So, what we’re trying to do is shift the paradigm about aptitude from one that is based on a... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

proactive effort to be as effective and clear as possible in their communication to both internal and external stakeholders. Importantly, a vast majority of the initiatives that companies in our sample are implementing do not require... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

July 2021 (Revised October 2021)
Case

Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (A)

By: Nour Kteily, Deepak Malhotra and David Lane

As founders of the software company Basecamp, Jason Fried and David H. Hansson were used to being the subjects of social media attention. Both maintained active and dedicated Twitter followings for their unique perspectives on management and life. But on April 26,... View Details

Citation

Educators

Purchase

January 2021 (Revised April 2022)
Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal

This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details

Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota

Citation

Educators

Purchase

29 Oct 2006
Research & Ideas

The History and Influence of Andy Grove

done and what he has communicated have exercised a profound impact on business schools and business executives. This impact will prove lasting. Q: You note that "Andy Grove's Intel was a pressure cooker." Grove's management... View Details

Keywords: by Sean Silverthorne; Computer

02 Jul 2013
First Look

First Look: July 2

and to what extent their skill is impacted by the VC firm where they work. We examine a unique dataset that tracks the performance of individual venture capitalists' investments across time and as they move between firms. We find evidence of skill and exit View Details

Keywords: Anna Secino

17 Nov 2008
Research & Ideas

Decoding the Artful Sidestep

the right question poorly," the authors note. "In this research we find that, at least in part, people value style over substance because the style blinds us to the lack of substance," says... View Details

Keywords: by Martha Lagace

13 Feb 2015
News

Lessons in Perseverance

community that ensures neighborhood families get enough to eat. Three of her five children work at her schools in Peru, while another son operates a preschool in New York City. “I’m an educator first and a businesswoman second,” Deza... View Details

Keywords: Tyler Bridges; Elementary and Secondary Schools; Educational Services

10 Feb 2020
Working Paper Summaries

Fostering Perceptions of Authenticity via Sensitive Self-Disclosure

Keywords: by Li Jiang, Maryam Kouchaki, Francesca Gino, Reihane Boghrati, and Leslie John

18 Feb 2021
Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield

During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details

Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication

Citation

21 Sep 2016
News

Leadership in Motion

Activities such as building a community playground, running neighborhood associations, chairing the Scarsdale planning board, and serving locally as president of the League of Women Voters—all while starting and running her own consulting... View Details

June 2001
Case

Cerner Corporation (A)

By: D. Quinn Mills and Matt Salloway

The CEO thinks people are not working long enough hours. He sends a memo. This series describes the backlash. View Details

Keywords: Crisis Management; Management Style; Leadership Style; Nonverbal Communication; Employees; Organizational Culture; Health Industry

Citation

Educators

Purchase

18 Nov 2020
News

Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar

networking. For their first virtual GNN, the HBS Club of Southern California decided to go with a speed-dating style event. “Our alumni had indicated that they really wanted to meet new HBS alums in the area and it’s been hard to do in... View Details

Keywords: Margie Kelley

Web

Beyond Dance Club | MBA

Beyond Dance Club Beyond Dance is an organization which seeks to connect members of the HBS community who share a passion for dance, to provide an avenue for practicing and performing, and to expose members of the View Details

01 Sep 2007
News

Unexpected Advice from Am Ex’s Chenault

the health and well-being of the communities in which you and your employees live and work.” Chenault grounded his advice in what he called the “unspoken compact” between business and society at large. “Society allows us to operate in... View Details

Keywords: commencement; speech; Colleges, Universities, and Professional Schools; Educational Services

01 Mar 2011
News

Snappy Salute

Pinchuk: CEO of a precision-tool company doesn’t exactly fit the mold. As CEO of Snap-on, Nicholas Pinchuk (MBA ’76) heads a company that’s all about precise fits for its tools. But he himself is no standard-issue corporate chieftain. A longtime former resident of... View Details

Keywords: veterans; National Security and International Affairs; Government; Machinery Manufacturing; Manufacturing

September 2002
Background Note

Presence of Mind

By: Michael A. Wheeler

This case is reflection on the importance of acquiring presence of mind in negotiations. Using a variety of metaphors, the case explores different ways for negotiators to achieve this selfawareness. Athletes experience the phenomenon of "being in the zone," artists and... View Details

Keywords: Management Skills; Negotiation Tactics; Negotiation Style; Interpersonal Communication; Decision Making

Citation

Educators

Purchase

12 Jul 2011
News

Phone Fun

marketing costs down by targeting the teens and twenties age group and by focusing — unlike some competitors — mainly on selling mobile phones. Although Phones 4u offers a range of mobile communication and entertainment equipment,... View Details

Keywords: Telecommunications; Information; Advertising, Public Relations, and Related Services; Professional Services

Publications

Publications

Show Results For

Show Results For

HBS Cases: Stella McCartney Combines High Fashion with Environmental Values

Leadership and Teaming

OneTen: Creating a New Pathway for Black Talent

Restarting Under Uncertainty: Managerial Experiences from Around the World

Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (A)

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

The History and Influence of Andy Grove

First Look: July 2

Decoding the Artful Sidestep

Lessons in Perseverance

Fostering Perceptions of Authenticity via Sensitive Self-Disclosure

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

Leadership in Motion

Cerner Corporation (A)

Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar

Beyond Dance Club | MBA

Unexpected Advice from Am Ex’s Chenault

Snappy Salute

Presence of Mind

Phone Fun