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  • 2013
  • Working Paper

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker
The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to... View Details
Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Service Operations; Health Care and Treatment; Performance; Outcome or Result; Health Industry
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  • 05 Oct 2016
  • What Do You Think?

Can the US Economy Regain the Growth and Prosperity of the Past?

H. Duell, Commission of the U.S. Patent Office in 1899 (early in Gordon’s “special century”). What I believe, based on personal homework, is... View Details
Keywords: by James Heskett
  • 15 Oct 2001
  • Op-Ed

Lessons from the Rubble

take care of things while the folks in the Pentagon figured out what to do next. In View Details
Keywords: by Debora L. Spar
  • 22 Aug 2005
  • Research & Ideas

The Hard Work of Failure Analysis

that health care organizations typically fail to analyze or make changes even when people are well aware of failures. Whether medical errors or simply problems in the work... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
  • 01 Dec 2003
  • What Do You Think?

Is This the Twilight Era for the Managed Mutual Fund?

representing groups of investors, and from those in the U.S. and other countries—if at all representative—provide what is for me a rather sobering assessment of View Details
Keywords: by James Heskett
  • April 2021
  • Article

Utilizing Time-driven Activity-based Costing to Determine Open Radical Cystectomy and Ileal Conduit Surgical Episode Cost Drivers

By: Janet Baack Kukreja, Mohamed A. Seif, Marissa W. Merry, James R. Incalcaterra, Ashish M. Kamat, Colin P. Dinney, Jay B. Shah, Thomas W. Feeley and Neema Navai
Objectives
Patients undergoing radical cystectomy represent a particularly resource-intensive patient population. Time-driven activity based costing (TDABC) assigns time to events and then costs are based on the people involved in providing care for specific... View Details
Keywords: Time-Driven Activity-Based Costing; Value-based Healthcare; Health Care and Treatment; Cost; Cost vs Benefits; Analysis
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  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

begin? A: One of the most hopeful things we discovered in the course of this research is that the revolution, if you will, has already started.... View Details
Keywords: by Roger Thompson; Health
  • 07 Jan 2009
  • What Do You Think?

Is the World Really Flat?

concluded that "governments should fund education in math and science ... Markets will take care of entrepreneurial innovation." Jay Somasundaram asked whether we are even asking View Details
Keywords: by Jim Heskett
  • May 11, 2017
  • Article

Good Riddance to Big Insurance Mergers

By: Leemore S. Dafny
Federal judges issued preliminary injunctions halting mergers of four of the five largest U.S. health insurers. These decisions provide more precedent to support challenges of mergers between competitors in health care markets—whether payers or providers. View Details
Keywords: Mergers and Acquisitions; Insurance; Health Care and Treatment; Health Industry; Insurance Industry
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  • 22 Nov 2004
  • Research & Ideas

Side Effects: The Case of Propecia

Physicians could be enticed with promises of increased business. Another advantage to the product claim route: Merck could boast greater success with patients than its chief drug competitor in View Details
Keywords: by Sean Silverthorne; Health; Pharmaceutical
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

relationship between the Jimmy Fund and the Perini Corporation. Initiated in 1948 by Louis Perini, second-generation CEO of a family-owned, Boston-based construction company,... View Details
Keywords: by James Austin
  • 17 Nov 2008
  • Research & Ideas

Decoding the Artful Sidestep

We heard question-dodging in the U.S. presidential debates not long ago. And everyone hears it in normal political discourse, View Details
Keywords: by Martha Lagace
  • Research Summary

Overview

By: Regina E. Herzlinger
Winner of the Harvard Business School outstanding teacher award and research awards from U.S. and international health care and accounting organizations: 2016 “60 of the Most Powerful People in Healthcare in 2016,” Becker’s Hospital Review, January 3, 2017 ; 2014 ... View Details
Keywords: Innovation and Management; Insurance; Service Delivery; Service Operations; Information Technology
  • Article

Health Equity, Schooling Hesitancy, and the Social Determinants of Learning

By: Meira Levinson, Alan C. Geller, Joseph G. Allen and John D. Macomber
At least 62 million K-12 students in North America—disproportionately low-income children of color— have been physically out of school for over a year due to the COVID-19 pandemic. These children are at risk of significant academic, social, mental, and physical harm... View Details
Keywords: COVID-19; Public Health; Air Quality; Social Determinants Of Health; Schooling Hesitancy; Vaccine Hesitancy; Racial Injustice; Inequity; Inequality; Health Pandemics; Education; Health Care and Treatment; Policy; Race; Equality and Inequality
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  • 06 Mar 2006
  • Research & Ideas

Winners and Losers at the Olympics

for over thirty years. He offered his perspectives on the Turin Games in a recent conversation with HBS Working Knowledge. James Aisner: The U.S.... View Details
Keywords: Re: Stephen A. Greyser; Consumer Products; Entertainment & Recreation; Sports
  • 22 Mar 2021
  • Research & Ideas

How to Learn from the Big Mistake You Almost Make

What if businesses could learn from their worst mistakes without actually making them? How might the same progress and innovation occur, without firms incurring the costs associated with such errors? View Details
Keywords: by Kristen Senz; Health
  • 22 Aug 2022
  • Research & Ideas

Can Amazon Remake Health Care?

At a time when health care providers have gone all in on telemedicine, Amazon, the world’s biggest online retailer, surprised Wall Street in late... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Health
  • 19 Mar 2007
  • Research & Ideas

Handicapping the Best Countries for Business

competitiveness of her exports and the costs of her imported inputs. In a microeconomic sense, the business person also cares about tariffs... View Details
Keywords: by Sean Silverthorne
  • 27 Jun 2005
  • Research & Ideas

The Potential Downside of Win-Win

to market, $2.05 to $2.55 per pill. Because such agreements restrain competition, the U.S. Federal Trade Commission (FTC) and similar entities in other countries treat them as... View Details
Keywords: by Max H. Bazerman
  • 03 Oct 2023
  • Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

“The formula for enduring satisfaction recognizes that mother nature wants you to run but she doesn't care if you're happy.” Brooks: OK. This is the satisfaction part. This is View Details
Keywords: by HBS Staff

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