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- All HBS Web
(641)
- News (162)
- Research (388)
- Multimedia (4)
- Faculty Publications (80)
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- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
to “flatten the curve” and reduce the number of bankruptcy filings, at least by enough to allow the existing system to function effectively. Massive financial support available to distressed businesses under the CARES View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
Engaged and Motivated Good Leadership Is an Act of Kindness Some companies have opted to make pay cuts commensurate with salary ranges, with higher-paid employees taking a larger percentage cut than lower-paid workers. Estée Lauder... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 18 Sep 2017
- Research & Ideas
'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing
into the social space for fear of how customers will react, but Gupta questions whether that’s a sign these companies really have a more general image problem that needs to be addressed. “A health care company might say we wouldn’t have a... View Details
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
that, among other things, managers need to have more "adult conversations" —conversations needed to work through "inevitable disagreements and misunderstandings" —with our direct reports. Such conversations require careful listening. In... View Details
Keywords: by James Heskett
- 23 Nov 2020
- Research & Ideas
COVID Was Supposed to Increase Bankruptcies. Instead, They've Gone Down.
on the review site Yelp shut permanently during the pandemic. Don’t be afraid of bankruptcy protection So, what should consumers and policymakers do now as benefits from the CARES Act are running out and a... View Details
Keywords: by Rachel Layne
- 10 Aug 2015
- Research & Ideas
New Medical Devices Get To Patients Too Slowly
Delicate Balance For nearly 80 years, the FDA has performed a delicate balancing act between getting life-saving drugs to market, and ensuring that those drugs will be safe when taken by patients. In order to serve that dual function, the... View Details
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
fundamental theorem of marketing: understand what your customers really want," Rangan says. To create a distribution channel, M-PESA franchised thousands of mom-and-pop convenience stores to act as M-PESA agents at their existing... View Details
- 03 Jul 2008
- What Do You Think?
Are Followers About to Get Their Due?
five types of followers: isolates (completely detached), bystanders (observers only), participants (engaged), activists (who feel strongly and act accordingly, both with and against leaders), and diehards (deeply devoted). Dismissing the... View Details
Keywords: by Jim Heskett
- 04 Jun 2018
- What Do You Think?
Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?
circumstances under which such a hire might be made. Michael E opined, “I don’t believe you can generalize across the breadth of potential situations all people deserve second chances under appropriate conditions as difficult as it may be, the hiring team will have to... View Details
Keywords: by James Heskett
- 29 Jan 2021
- Op-Ed
How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics
UK’s National Health Service improved influenza vaccine adoption by employing medical professionals in its media efforts." Doctors, nurses, and medical professionals are also opinion leaders because patients trust their health care... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
these narratives A common feature of all resilient businesses we interviewed is that they proactively sought information from a variety of sources, including suppliers, trade associations, and health care professionals. Managers readily... View Details
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
conditions and the paramount importance of doing the right thing—some leadership teams have committed themselves to two guiding principles: act now to protect and run the business today, and plan now to retool the business for the... View Details
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
When companies have the same capabilities and motivation, they care about the battle and have the necessary skills to fight it. Skills in execution make the difference here—and because other scholars have addressed these challenges quite... View Details
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
an individual's values are not consistent with those of the company, the compromises demanded may be considerable. Besides, becoming a credible leader of others when acting out an inauthentic self is very hard.8 The best assignments from... View Details
Keywords: by Linda Hill
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
environment to drive innovation." Out of that commitment came SK-II, a skin care product that sells for about $120 a bottle and has moved them into a whole new range. Now this prestige line is being rolled out globally. So the... View Details
Keywords: by Cynthia Churchwell
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
time? Why is it that even people who care about morality end up behaving unethically? Why is it that people often feel inauthentic at work? What does that imply for their job satisfaction and productivity?” Gino was motivated to... View Details
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
world in which his two daughters can follow their ambitions, without a ceiling that limits their potential. On a practical level, Ammerman and Groysberg hope Glass Half-Broken helps women understand what they’re up against in today’s work world and View Details
Keywords: by Kristen Senz
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
platform’s responsibility to ensure that their users can trust the platform itself. Yes, it is a philosophical change in approach. These are companies that were built as the town square, with the philosophy of “we don’t need to worry about this misuse because the... View Details
Keywords: by Martha Lagace
- 11 Sep 2019
- Research & Ideas
Germany May Have the Answer for Reducing Drug Prices
market—they must demonstrate to an independent panel from the Institute for Quality and Efficiency in Health Care (IQWiG) that a new product works better than existing options for an identifiable group of patients. The rule doesn’t apply... View Details
- 12 Nov 2015
- Research & Ideas
Can Consumers be Trusted with Their Own Health Care?
“worried well,” he said, who are involved in their own health care, are staying healthy, and are taking preventative action. The Invincibles: These are the folks the Affordable Care Act had trouble pulling... View Details