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- All HBS Web (692)
- Faculty Publications (92)
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- 17 May 2011
- First Look
First Look: May 17
transaction data from a Japanese bank's home loan application processing line. We find that over the course of a single day, specialization, as compared to variety, is related to improved worker productivity. However, when we examine... View Details
Keywords: Sean Silverthorne
- 25 Oct 2017
- Research & Ideas
Will Machine Learning Make You a Better Manager?
that enable them to predict new patterns for the future. ”We are in a new industrial revolution led by algorithms” We have all seen the process in action, whether it’s Amazon telling us we “may also like” to View Details
- 24 Dec 2013
- First Look
First Look: December 24
Mature Field: Swiss Watchmaking, 1970-2008 By: Raffaelli, Ryan Abstract—I examine the processes and mechanisms whereby market demand for a "dying" technology re-emerges at a later date. In 1983, fourteen years after the... View Details
Keywords: Carmen Nobel
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
lead to a turbulent January for some retailers as they manage a potential increase in product returns. With more customers buying online without trying or inspecting, product returns will inevitably increase, and many retailers will see... View Details
- 07 Apr 2014
- Research & Ideas
Excerpt: ‘The Art of Negotiation’
negotiator, you can minimize the impact of freezing up by having a few stock moves on hand that will buy you time to regain your footing. Shift the conversation to process and treat whatever just occurred as... View Details
Keywords: Re: Michael A. Wheeler
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
Professor Bower, since 1970 you have articulated views on the resource allocation process and how it fundamentally shapes corporate strategy. Could you give us a brief overview of the resource allocation process? Bower: Organizations of... View Details
Keywords: by Martha Lagace
- 17 Apr 2007
- First Look
First Look: April 17, 2007
Kraiselburd and Noel Watson Abstract In this paper, we seek to use quantitative models to help appreciate the behavioral processes associated with successful cross-functional and cross-firm alignment in supply/demand planning. We model... View Details
Keywords: Martha Lagace
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
customers willingly pay higher prices. The relevant readers are general managers responsible for a P&L, marketing and sales managers responsible for making product and selling decisions (including pricing), and people in operations who affect the value-delivery... View Details
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
range of home and small-business users. The question the company faced was how to convince potential customers to buy it. The key ingredient: the product launch. “Product launches are always crucial for early-stage ventures,” says... View Details
- 25 Sep 2017
- Research & Ideas
Why Politics is Failing America, and What Business Can Do To Help
viewpoints; Restructure the governing process by forming an independent commission to redesign congressional rules to greatly reduce two-party control over which bills are considered and how issues are addressed; Reduce the influence that... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
the selling process moves on. Several years and band-aids later, managers may realize that their channels serve neither their customers nor their channel partners well, but it is too late. Q: What are channel stewards and what role would... View Details
Keywords: by Sean Silverthorne
- 02 Feb 2004
- What Do You Think?
Leadership: A Matter of Sustaining or Eliminating Groupthink?
down to being an approachable leader." But "once a decision is made ... public criticism of that particular decision should be actively discouraged ... ." As Ina Ferber put it, "… it is important to avoid groupthink during a decision-making... View Details
Keywords: by James Heskett
- 04 Feb 2014
- First Look
First Look: February 4
necessary for eliciting effort from those affecting the quality of interdependent teamwork. We consider the role of incentives versus social processes in catalyzing collaboration. We test our hypotheses using a unique data set of 260... View Details
Keywords: Sean Silverthlorne
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
financial reports have strong implications for firms' future returns: a portfolio that shorts "changers" and buys "non-changers" earns up to 188 basis points per month (over 22% per year) in abnormal returns in the... View Details
Keywords: Dina Gerdeman
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
Over a dozen years ago, HBS professors Ben Shapiro and Kash Rangan conducted research with colleague John J. Sviokla, focusing on the impact that a company's order management cycle (OMC) has on customers. Think of OMC as the process that... View Details
Keywords: by Sarah Jane Johnston
- 19 Nov 2001
- Research & Ideas
Alfred Chandler on the Electronic Century
in the 1920s. The same two companies began the process of commercializing television in the 1930s. Telefunken, housed in Berlin, lost its learning base during World War II. So in the 1940s RCA took the lead in commercializing... View Details
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
they have the other player's product . . . . A player is your competitor if customers value your product less when they have the other player's product than when they have your product alone. 9 Intel, for example, buys raw materials and... View Details
- 05 Feb 2008
- First Look
First Look: February 5, 2008
markets. Behind such corporations was a market for capital in which entrepreneurs had to attract investors to buy either debt or equity. This paper examines the investor protections included in corporate bylaws that enabled corporations... View Details
Keywords: Martha Lagace
- 14 Feb 2017
- First Look
First Look at New Research: February 14
transactional media marketplace and hoped that two new marketing analytics products would give it a more predictable revenue stream. But sales were behind forecast. DataXu’s large brand and advertising agency clients found the new products interesting, but evidence... View Details
Keywords: Sean Silverthorne
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
forces, but patterns over time and how markets move and customers buy. They may not know your specific market details or the intimate buying patterns of your target customer, but as Bob Mason, managing partner of Project11 says, “We often... View Details
Keywords: by Julia Austin