Publications

SSRN

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Research Summary

The Servicification of the U.S. Economy: The Role of Startups versus Incumbent Firms

Over the last few decades, the U.S. economy has exhibited a significant shift from manufacturing towards services. This transition has been particularly prominent in an important subcategory of services industries that drives innovation and employs many high-wage... View Details

2022
Chapter

The Servicification of the U.S. Economy: The Role of Startups versus Incumbent Firms

By: Mercedes Delgado, J. Daniel Kim and Karen G. Mills

Over the last few decades, the U.S. economy has exhibited a significant shift from manufacturing towards services. This transition has been particularly prominent in an important subcategory of services industries that drives innovation and employs many high-wage... View Details

Keywords: Servicification; Supply Chain Industries; STEM Labor; Innovation; Growth; Entrepreneurship; Innovation and Invention; Economic Growth; Policy; Service Industry; United States

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25 Apr 2023
News

Class of 2022 Startups Sweep Alumni New Venture Competition

roles, but hospitals’ current organizational infrastructure inhibits their ability to meet those needs.” Like Hue, the concept for M7 Health was born while its cofounders were still at HBS. “We actually started this business in Julia... View Details

Keywords: Margie Kelley

July 2023 (Revised October 2024)
Case

Revenue Recognition at Stride Funding: Making Sense of Revenues for a Fintech Startup

By: Paul M. Healy and Jung Koo Kang

The case explores the challenges of revenue recognition and financial reporting for Stride Funding (Stride), a fintech startup that has disrupted the student loan market. Stride leveraged proprietary machine learning and financial models to underwrite alternative... View Details

Keywords: Revenue Recognition; Financial Reporting; Entrepreneurial Finance; Business Startups; Growth and Development Strategy; Governance Compliance; Accrual Accounting; Financial Services Industry; United States

22 May 2020
News

What Hospitals Overwhelmed by Covid-19 Can Learn From Startups

20 Jul 2017
News

Life Lab Nurtures Early Stage Startup Day Zero Diagnostics

Melis Anahtar in the Life Lab If you’ve ever been hospitalized with an infection and had to wait days for test results and a treatment plan, you understand the problems that Day Zero Diagnostics (DZD) is addressing. The company is one of the 14 inaugural View Details

Keywords: Scientific Research and Development Services

April 2019 (Revised February 2020)
Case

Ripple: The Business of Crypto

By: David B. Yoffie and George Gonzalez

The case explores Ripple CEO Brad Garlinghouse’s mission to disrupt the global payments industry by leveraging the cryptocurrency XRP. Students will learn about Bitcoin and the blockchain industry, as well as Ripple’s unique crypto business model. The case provides an... View Details

Keywords: Payment Systems; Cryptocurrency; Bitcoin; Blockchain; Fintech; Business Startups; Business Model; Disruption; Strategy; Banking Industry; Technology Industry

December 2011 (Revised October 2014)
Background Note

Business Model Analysis for Entrepreneurs

By: Thomas Eisenmann

This note defines a business model and its major elements: a customer value proposition, a technology and operations management plan, a go-to-market plan, and a profit formula. For each element, the note lists questions that an entrepreneur must address when evaluating... View Details

Keywords: Business Model

28 Sep 2023
News

What Ray Dalio Can Teach Us About Global Venture and Startups

global business in the future. Writing for his Substack newsletter 99% Tech, Lazarow, a managing partner at Fluent Ventures and author of Out-Innovate, notes, “Dalio believes that existing reserve currencies, including the US dollar,... View Details

25 Mar 2019
News

New generation of startups threaten blue-chips like CVS and UnitedHealth

21 Sep 2018
News

HBS Association of Southern California Boosts Support for Startups

Clubs News Clubs News In an effort to bolster entrepreneurial activity and increase participation in the HBS New Venture Competition (NVC) among alumni in the region, the HBS Association of Southern California has launched a series of workshops to help new View Details

Keywords: Margie Kelley

December 2011 (Revised March 2013)
Background Note

The Business Development Manager

By: Jeffrey J. Bussgang, Thomas R. Eisenmann, Sarah Dillard, Katharine Nevins and Puja Ramani

Describes the role of business development (BD) managers in technology companies, detailing: 1) BD managers' key responsibilities at each step in the process of creating a partnership agreement; 2) how the nature of the BD function evolves as a technology startup... View Details

Keywords: Entrepreneurship; Partnerships; High Technology Products; Information Technology; Business or Company Management; Partners and Partnerships; Management Skills; Business Startups; Growth and Development Strategy; Technology Industry

19 Jul 2016
News

HBS Startup Is Developing Tech-Enabled Jewelry to Stop Rapists

(Photo courtesy of Flare Jewelry) Is it possible to create a personal-safety device that can stop a physical assault, call for help, and collect evidence for the police? And be fashionable? Those are questions HBS students Sara de Zarraga and Quinn Fitzgerald (both MBA... View Details

Keywords: Clothing and Clothing Accessories Stores; Retail Trade

15 May 2019
News

How to Attract Startups and Tech Companies to a City Without Relying on Tax Breaks

January 2016 (Revised July 2017)
Case

HourlyNerd

By: Jill Avery and Joseph Fuller

HourlyNerd, a two-sided marketplace platform for matching freelance consultants with small companies looking for help, struggles to define a growth plan for the future. The company, started as a class project in HBS' FIELD 3 course, is assessing three growth paths:... View Details

Keywords: Startup; Lean Startup; Two Sided Markets; Entrepreneurship; Strategy; Business Startups; Venture Capital; Consulting Industry; United States