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Show Results For
- All HBS Web
(942)
- People (7)
- News (341)
- Research (465)
- Events (2)
- Multimedia (9)
- Faculty Publications (156)
- 21 Oct 2013
- News
Moving the Needle
wealth to those at the bottom of the pyramid," she says. In 2002, Seegull left Novica to consult at various impact enterprises and several... View Details
- 16 Apr 2020
- Blog Post
Am I Eligible for the 2+2 Program?
We receive quite a few questions about eligibility for the 2+2 Program, so we thought we’d put together a blog post to outline the basics and share answers to some FAQs. You can also download View Details
- 01 Sep 2011
- News
Breaking Free from Fear of Change
office. There’s not much middle ground. What are some of the most common adverse effects that such individuals can have on an organization? When high-need-for-achievement individuals — who often are in... View Details
- 01 Jun 2011
- News
America the Unequal
percent of the wealth — and the bottom 40 percent virtually none — could guarantee equal opportunity for all its citizens. My colleagues and I... View Details
- 10 Jul 2007
- What Do You Think?
How Much of Leadership Is About Control, Delegation, or Theater?
that environment ." Ann Brown asks, "How long would it take for the results of consistent leadership actions and 'action messages' to show in the View Details
Keywords: by Jim Heskett
- 01 Dec 2009
- News
Taking the Plunge
THE BOTTOM LINE: TOTO’s ad campaign turned heads. Did it win U.S. customers? Photo courtesy Toto Usa Inc. It’s installed in 63 percent of all Japanese homes but rarely found in... View Details
- 18 Apr 2007
- HBS Case
How Magazine Luiza Courts the Poor
"Magazine Luiza: Building a Retail Model of 'Courting the Poor.'" "Magazine Luiza has made a business of targeting the View Details
- 30 Aug 2006
- Op-Ed
The Compensation Game
example, clubs have little reason to try to camouflage the amount and channel it through arrangements designed to make the bottom line less visible. While athletes are paid... View Details
Keywords: by Lucian Bebchuk & Rakesh Khurana
- 01 Sep 2007
- News
Back from the Brink
- 27 Sep 2011
- Working Paper Summaries
Salience in Quality Disclosure: Evidence from the U.S. News College Rankings
- 01 Dec 2011
- News
Welcome to the Future
Rose. The highly configurable hives and other areas employ state-of-the-art computer and video technology to enhance learning. Moreover, the building’s carefully crafted lighting, design, and music encourage... View Details
- 21 Feb 2023
- Research & Ideas
What's Missing from the Racial Equity Dialogue?
purchase a home than to rent one in 95 percent of America. This one racist policy has led to an affordable housing crisis that impacts most White home buyers today. “I often ask how racism harms those at the... View Details
Keywords: by Danielle Kost
- 01 Mar 2019
- News
The HBS Fund
Business Become More Sustainable The notion of “doing well by doing good” is gaining momentum as business leaders and investors realize that social responsibility can improve View Details
- 06 Feb 2006
- Research & Ideas
The Trouble Behind Livedoor
making that, too, an essentially stock-financed transaction. Many of Livedoor's acquisitions were great companies, and continued to perform well under the Livedoor brand. This probably explains why View Details
- 03 Jul 2024
- News
Surviving the Iditarod
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Sunny Stroeer: Many folks have heard of the Iditarod Sled Dog race, which is the last great race on earth where mushers compete to cover the distance from Anchorage to Nome as quickly as possible. The... View Details
- January 2010 (Revised March 2010)
- Background Note
A Note on Direct Selling in Developing Economies
By: Michael Chu and Joel Emilio Bregman Segre
Informal and formal direct selling play a particularly important role in developing countries characterized by markets with limited retail sectors. This note explores the practice of direct selling for the company, the sales person, and the consumer, as well as the... View Details
Keywords: Customers; Developing Countries and Economies; Marketing Channels; Marketing Strategy; Emerging Markets; Sales
Chu, Michael, and Joel Emilio Bregman Segre. "A Note on Direct Selling in Developing Economies." Harvard Business School Background Note 310-068, January 2010. (Revised March 2010.)
- July 2003 (Revised October 2018)
- Case
Starbucks: Delivering Customer Service
By: Youngme Moon and John Quelch
Starbucks, the dominant specialty-coffee brand in North America, must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. To increase customer satisfaction, the company is debating a plan that would... View Details
Keywords: Customer Focus and Relationships; Customer Satisfaction; Profit; Recruitment; Marketing Strategy; Service Operations; Performance Improvement; Planning; Food and Beverage Industry
Moon, Youngme, and John Quelch. "Starbucks: Delivering Customer Service." Harvard Business School Case 504-016, July 2003. (Revised October 2018.)
- 19 Aug 2015
- Research & Ideas
Codeacademy’s Delicate Work of Adding Monetization Without Crushing Mission
A good way to build a large base of users is to offer something valuable for free. That's been the strategy so far behind Codeacademy. In just a few short years since its inception in 2011, View Details
- 19 Jun 2017
- Blog Post
Bridges: Remembering the “Why”
paper, found a place to live, and gotten to the bottom of my overflowing inbox. Right? But that's the thing about life, I realized over View Details
- 05 Oct 2023
- News
On the Move: Massimo (Max) Magni (MBA 2003)
Our “On the Move” series highlights HBS alumni who are taking on new roles and responsibilities. Here we speak with Massimo (Max) Magni (MBA 2003), who has been named Macy’s new chief customer and digital officer. In this role, Magni will... View Details
Keywords: Retail Trade