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- All HBS Web (476)
- Faculty Publications (136)
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- January 2008
- Supplement
Joe Bachelder: Reflections
By: Brian Hall and James K. Sebenius
After Charles Suarez's failed compensation negotiations with Victor, Suarez's attorney, Joe Batchelder, joined class discussions of the case in a course taught by Professor Brian Hall. Professor James Sebenius also interviewed Joe Bachelder at length on this case and... View Details
- March 2010
- Teaching Note
Sheila Mason & Craig Shepherd (Abridged) (TN)
Teaching Note for [810114]. View Details
- 13 Mar 2019
- Research & Ideas
Ignore This Advice at Your Own Peril
financial planners they studied said they ended a relationship with a client after the client ignored their advice. Experts often gain status, power, View Details
Keywords: by Dina Gerdeman
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
created by customers and clients and their increasing expectations that we be available day and night. Even more can be laid at the feet of... View Details
- 01 Apr 2008
- First Look
First Look: April 1, 2008
describes Chicago's approach to MBA education and the challenges it faced. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308014 Weber Shandwick: The Client View Details
Keywords: Martha Lagace
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash flow. Organic growth depends on developing View Details
Keywords: by John Quelch
- 30 Sep 2014
- First Look
First Look: September 30
relative to the world at large. Download working paper: http://ssrn.com/abstract=2498737 Cases & Course Materials Harvard Business School Case 814-123 Making Progress at IDEO This case focuses on different types of client View Details
Keywords: Sean Silverthorne
- 03 Sep 2013
- First Look
First Look: September 3
Publications August 2013 The Accounting Review (forthcoming) Do Analysts Follow Managers Who Switch Companies? An Analysis of Relationships in the Capital Markets By: Brochet, Francois, Gregory S. Miller, View Details
Keywords: Sean Silverthorne
- 25 Sep 2012
- First Look
First Look: September 25
Fund Relationships Bias Analyst Recommendations? Authors: Michael Firth, Chen Lin, Ping Liu, and Yuhai Xuan Publication: Journal of Accounting Research (forthcoming) Abstract This article investigates... View Details
Keywords: Sean Silverthorne
- 20 Oct 2015
- First Look
October 20, 2015
both partners. For the bank, the partnership with a major art institution gives access to cultural, symbolic, and social resources, which can add value to and differentiate wealth management services. From... View Details
Keywords: Sean Silverthorne
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
Viceira, is by keeping costs low. Traditional financial advisors are all about establishing a personal relationship with their clients, understanding their financial situation and walking them through their... View Details
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
Fans of the television show Mad Men are well acquainted with the mystique of the advertising business, circa 1960s, where relationships were consummated over martinis and campaigns fashioned through the... View Details
- 03 Jul 2018
- What Do You Think?
Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?
its contracts with ICE, and with other clients who directly enable ICE,” the message said. “As the people who build the technologies that Microsoft profits from, we refuse to be complicit. We are part of a... View Details
- 13 Jul 2010
- First Look
First Look: July 13
Clayton M. Christensen and Tara DonovanHarvard Business School Case 610-065 Bill Hambrecht faces a dilemma: should he accept a high profile client for his online Dutch auction IPO? Though it would be viewed... View Details
Keywords: Martha Lagace
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
much better relationships with their customers than do airlines, they still can learn from United’s experience. The smart move is to avoid the problems—bad service, snarly employees, dangerous conditions—that motivate customers to pull... View Details
- 18 Oct 2011
- First Look
First Look: October 18
negatively valenced emotions (Experiment 2). The relationships between anxiety and advice seeking and anxiety and advice taking are mediated by... View Details
Keywords: Sean Silverthorne
- 18 Nov 2008
- First Look
First Look: November 18, 2008
pronounced when the relationship is more valuable to the trustee family, and it is concentrated in those funds that receive the greatest benefit from the inflows. When other mutual funds are selling the... View Details
Keywords: Martha Lagace
- 14 Apr 2009
- First Look
First Look: April 14, 2009
Working Papers The Investment Strategies of Sovereign Wealth Funds Authors: Shai Bernstein, Josh Lerner, and Antoinette Schoar Abstract This paper examines the direct private equity investment strategies across sovereign wealth funds... View Details
Keywords: Martha Lagace
- 11 Apr 2007
- Research & Ideas
Adding Time to Activity-Based Costing
the 1980s, with time dimension modifications introduced by Anderson for clients of Acorn Systems. We asked Kaplan to describe the problems with traditional costing approaches, the improvements made by TDABC, View Details
Keywords: by Sarah Jane Gilbert
- 29 Apr 2002
- Research & Ideas
Star Power! How to Win in Professional Services
select whomever she wants to assume leadership responsibilities as an office head, say, or a practice area leader. It's part of the CEO's job. Getting her colleague to accept the position is a different matter, however. An outstanding View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney