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- All HBS Web (476)
- Faculty Publications (136)
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- January 2008
- Supplement
Joe Bachelder: Reflections
By: Brian Hall and James K. Sebenius
After Charles Suarez's failed compensation negotiations with Victor, Suarez's attorney, Joe Batchelder, joined class discussions of the case in a course taught by Professor Brian Hall. Professor James Sebenius also interviewed Joe Bachelder at length on this case and... View Details
- March 2010
- Teaching Note
Sheila Mason & Craig Shepherd (Abridged) (TN)
Teaching Note for [810114]. View Details
- 13 Mar 2019
- Research & Ideas
Ignore This Advice at Your Own Peril
financial planners they studied said they ended a relationship with a client after the client ignored their advice. Experts often gain status, power, View Details
Keywords: by Dina Gerdeman
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
created by customers and clients and their increasing expectations that we be available day and night. Even more can be laid at the feet of... View Details
- 18 Nov 2008
- First Look
First Look: November 18, 2008
pronounced when the relationship is more valuable to the trustee family, and it is concentrated in those funds that receive the greatest benefit from the inflows. When other mutual funds are selling the... View Details
Keywords: Martha Lagace
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash flow. Organic growth depends on developing View Details
Keywords: by John Quelch
- 30 Sep 2014
- First Look
First Look: September 30
relative to the world at large. Download working paper: http://ssrn.com/abstract=2498737 Cases & Course Materials Harvard Business School Case 814-123 Making Progress at IDEO This case focuses on different types of client View Details
Keywords: Sean Silverthorne
- 01 Apr 2008
- First Look
First Look: April 1, 2008
describes Chicago's approach to MBA education and the challenges it faced. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308014 Weber Shandwick: The Client View Details
Keywords: Martha Lagace
- 02 Feb 2010
- First Look
First Look: Feb. 2
Theory and Practice. Berrett-Koehler Publishers, in press Abstract The current rigor/relevance debate is a central strategic issue for business schools and their faculty. I argue that ongoing View Details
Keywords: Martha Lagace
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
much better relationships with their customers than do airlines, they still can learn from United’s experience. The smart move is to avoid the problems—bad service, snarly employees, dangerous conditions—that motivate customers to pull... View Details
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
Viceira, is by keeping costs low. Traditional financial advisors are all about establishing a personal relationship with their clients, understanding their financial situation and walking them through their... View Details
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
Fans of the television show Mad Men are well acquainted with the mystique of the advertising business, circa 1960s, where relationships were consummated over martinis and campaigns fashioned through the... View Details
- 29 Apr 2002
- Research & Ideas
Star Power! How to Win in Professional Services
select whomever she wants to assume leadership responsibilities as an office head, say, or a practice area leader. It's part of the CEO's job. Getting her colleague to accept the position is a different matter, however. An outstanding View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
- 02 Sep 2008
- First Look
First Look: September 3, 2008
performance of both the on-site and offshore managers. This strategy (as opposed to ones based on things like low cost and innovation used by Cognizant's competitors) is intended to build deep View Details
Keywords: Sean Silverthorne
- 10 Feb 2003
- Research & Ideas
Women at Work
Lynda Clarizio Every woman who works and has a life confronts unique challenges, from finding reliable and caring childcare to making time to nurture the relationship with... View Details
Keywords: by Wendy Guild
- 18 Oct 2011
- First Look
First Look: October 18
negatively valenced emotions (Experiment 2). The relationships between anxiety and advice seeking and anxiety and advice taking are mediated by... View Details
Keywords: Sean Silverthorne
- 14 Apr 2009
- First Look
First Look: April 14, 2009
Working Papers The Investment Strategies of Sovereign Wealth Funds Authors: Shai Bernstein, Josh Lerner, and Antoinette Schoar Abstract This paper examines the direct private equity investment strategies across sovereign wealth funds... View Details
Keywords: Martha Lagace
- 23 Feb 2004
- Research & Ideas
It’s Back to Business-Basics for Nonprofits
understand and identify cause-and-effect relationships in the sector they serve, and decide which relationships they will support. For example,... View Details
Keywords: by Manda Salls
- 24 Apr 2007
- First Look
First Look: April 24, 2007
transactions to discover and collect funds owed to their clients. PRG had historically been profitable, and clients were satisfied with their service. In recent years, however,... View Details
Keywords: Sean Silverthorne
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
expertise, but may have insights and empathy from other clients with whom they work. Therapists are wholly objective, can be very expensive, but also extremely worth it if you are under a lot of stress at... View Details
Keywords: by Julia B. Austin