management focus - Publications - Faculty & Research

01 Mar 2008
News

Innovation, Inc.

will help it thrive in captivity? Three professors in the School’s Entrepreneurial Management unit who focus on the study of creativity recognize the romantic allure of believing it’s a rare quality bestowed... View Details

Keywords: Julia Hanna; Mary Tripsas; Management; Management; Management

25 Feb 2020
News

Teachable Moments

dean. Then, in 1991, a chance encounter with Morgan Stanley’s John Mack led to a position on Wall Street as the firm’s chief development officer, responsible for human capital and issues of organizational strategy and change. “Like the best teachers, John was able to... View Details

July 2012 (Revised January 2014)
Case

HGRM: Bringing Back High Touch Hospitality

By: Lynda M. Applegate and Gabriele Piccoli

The case centers on the dilemma faced by Carlo Fontana, the owner-operator of a small chain of two four-star urban hotels located in Lugano, Switzerland, and the other in Milan, Italy. Having developed an extensive customer service and operations information system,... View Details

Keywords: Entrepreneurship; Customer Relationship Management

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August 1994
Case

Grupo IUSACELL (A)

Describes the challenges facing a cellular telephone company in Mexico as it positions itself in the explosive cellular market and prepares to become a full-service telecommunications provider. Faced with declining market share, revenues per subscriber, and operating... View Details

Keywords: Business or Company Management; Customer Relationship Management; Telecommunications Industry; Mexico

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01 Sep 2017
News

Futures Made Bright Through Opportunity

internships that, as with previous internships, proved pivotal to her career. As a 2016 HBS Summer Fellow, for instance, Kyarisiima received the critical financial support she needed to focus on a fledging business venture that she had... View Details

Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises

01 Sep 2004
News

Home Sweet (Modular) Home

cracks began to appear in its carefully crafted production plan. The first order of modular homes languished on the assembly line for months as Greentech struggled to resolve a number of serious production-control issues. Stuntz now has hired a new production-control... View Details

Keywords: Roger Thompson; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

01 Jun 2006
News

Surviving Success

In the frenzied, early months of a new venture’s launch, few entrepreneurs anticipate a future beyond their role as company leader. In “Founder–CEO Succession at Wily Technology,” HBS assistant professor Noam Wasserman and former HBS entrepreneur-in-residence Henry... View Details

Keywords: Julia Hanna; Management of Companies and Enterprises; Management of Companies and Enterprises

06 Jun 2012
What Do You Think?

Is Something Wrong with the Way We Work?

triggered by a culture centered around long hours and a 24/7 focus on the needs of BCG's clients, fears that PTO would contribute to poor performance reviews, and a reluctance to discuss with colleagues personal matters that begged for... View Details

Keywords: by James Heskett; Consulting

01 Mar 2015
News

Committed To HBS’s Success

who participate in them. “The School faces tough competitors,” says Tukman, president of Tukman Grossman Capital Management Inc. “Great as it is, HBS is only as good as its faculty and its students. If one wishes to help ensure the... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Jun 2010
News

Noted & Quoted

businesses. ” — DEIRDRE LEOPOLD, managing director of MBA admissions and financial aid, commenting on the increasing numbers of women heading to business schools. (Forbes.com, April 16, 2010) “CEOs who actually take the trouble to delve... View Details

Keywords: Management; Management; Management; Management; Management

February 1982
Case

MCI Telecommunications Corp. (B): Customer Service Strategy and Organization

By: John F. Cady and Frank V. Cespedes

Keywords: Customer Relationship Management; Customer Focus and Relationships; Strategy; Telecommunications Industry

Citation

Find at Harvard

07 Sep 2021
News

One Degree of Difference

Competitiveness and Hurting America’s Middle Class,” by Professor Joseph Fuller and Manjari Raman, a program director and senior researcher at HBS’s Managing the Future of Work project. The impact of the practice cuts most deeply for the... View Details

Keywords: Jen McFarland Flint; Ambulatory Health Care Services; Health, Social Assistance

01 Sep 2005
News

GE’s Immelt Urges MBAs to Dream Big, Work Hard

here.” In his own career, Immelt said, that has meant experiencing and learning more deeply the import of four lessons that he initially absorbed at HBS: focus and discipline (“Very few jobs have been beneath my dignity; every job has... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Dec 2013
News

Curing Health Care

back-office burdens from the doctors and support staff to the company. One of the company's software services, for example, translates electronic records from its system to others (no more stuck MRIs), and lets doctors track and manage... View Details

Keywords: Management; Management; Management; Management; Management

01 Mar 2007
News

Courting the Poor

relies on a management approach summed up by Luiza Helena as “assisted freedom,” with a focus on self-development, open communication, and participation. For most workers, about 65 percent of their salary is... View Details

Keywords: Julia Hanna; department stores; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

01 Mar 2008
News

Lessons from Private Equity

firms are the management arsenals of many public companies — strategic due diligence, blueprints for action, tying compensation to performance — but they are not applied with sufficient consistency, rigor, or thoroughness. In short, what... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training