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  • All HBS Web  (3,343)
    • People  (3)
    • News  (748)
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    • Events  (10)
    • Multimedia  (9)
  • Faculty Publications  (1,104)
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  • Web

Departments | Employment

Faculty, Alumni, Executive Education Participants, Healthcare "centers" around the University Culture The Initiative consists of enthusiastic staff members who are proactive and organized and demonstrate a passion for providing high View Details
  • 26 Jun 2000
  • Research & Ideas

Presentation Round-Up

Microsystems, "The establishment of industry standards, protocols and APIs which allow competition in devices and services is what's going to drive services in the long run.... View Details
Keywords: by Martha Lagace & Kenneth Liss; Technology; Communications; Telecommunications
  • 02 Mar 2011
  • Research & Ideas

Managing the Open Source vs. Proprietary Decision

same choices in terms of open source and proprietary software. There is no simple ranking of open source and proprietary software, either in terms of the full costs of adoption or the quality of the software. The basic reason is that open... View Details
Keywords: by Josh Lerner & Mark Schankerman; Technology
  • 29 May 2001
  • Research & Ideas

Howard Stevenson on the Lessons of the Internet Era

companies must develop new expertise. Stevenson pointed to the Chief Technical Officer as a key figure in this transformation, a person combining the right technical acumen with an understanding of the competitive landscape. The CTO, said... View Details
Keywords: by Sean Silverthorne
  • Profile

Shaila Ittycheria

core set of skills in finance," says Shaila, "but became more intrigued by the business groups' strategy teams." She joined the Online Services Group to work on acquisitions strategies. By the time she left, Shaila was a... View Details
  • 16 Jul 2008
  • Op-Ed

What Should Employers Do about Health Care?

increasing employee attendance and productivity through comprehensive health and wellness programs. What is the best way for employers to address their health benefits issues? Here again, fuzzy thinking has made the problem worse. In every other aspect of their... View Details
Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health
  • 04 Jan 2021
  • What Do You Think?

How Do We Sustain Organization Diversity?

low-wage workers.” Another point of view rejects the notion that such a competition exists. David Wittenberg commented, “Workers don’t ‘compete for your profits,’ they contract to provide services for a wage... View Details
Keywords: by James Heskett
  • 18 Nov 2010
  • Research & Ideas

GM’s IPO: Back to the Future

auto makers have made advances, and Korean manufacturers are focusing on improving their quality and innovating on warranties and assurance programs to remove consumer uncertainty. Much further down the road, View Details
Keywords: by Staff; Auto
  • 01 May 2000
  • What Do You Think?

Can You Hard-Wire Performance?

success hard-wired to results achieved by the machines. The trade-off between service levels, revenues, and profitability became less obvious, particularly given the intense price competition from foreign... View Details
Keywords: by James Heskett
  • 13 Aug 2007
  • Research & Ideas

The Dark Side of Trust

percentage points less likely to order a free brochure of the competing product if they trusted their supplier. And they were 6 percentage points less likely to order the product. Investments in trust pay off in that they reduce View Details
Keywords: by Sean Silverthorne; Service
  • Fast Answer

Sustainable investing and ESG resources

Responsible-Investor
News service reporting on responsible investment, ESG (environmental, social, and governance), and sustainable finance. Includes news and analysis targeted to the global institutional investor community. ... View Details
  • September 2016 (Revised September 2017)
  • Case

Collage.com: Scaling a Distributed Organization

By: Christopher Stanton and Shikhar Ghosh
Kevin Borders and Joe Golden, co-founders and co-CEOs of Collage.com, must decide how to grow their custom photo-products startup in the face of fierce competition. From 2011 through 2016, the business evolved from a hobby to a startup with $22 million in revenue and... View Details
Keywords: Remote Work; Internet and the Web; Organizational Structure; Competitive Strategy; Employees; Business Startups; Growth and Development Strategy; Consumer Products Industry; Service Industry
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Stanton, Christopher, and Shikhar Ghosh. "Collage.com: Scaling a Distributed Organization." Harvard Business School Case 817-038, September 2016. (Revised September 2017.)
  • 02 Jun 2011
  • News

Serious Fun

The educational power of video games and simulations to teach everyone from fighter pilots to senior managers is well documented. Games, after all, are fun. Our competitive instinct kicks in, and before we know it we’ve lost an hour to... View Details
Keywords: Julia Hanna; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 20 Aug 2012
  • Research & Ideas

The Acquirers

When it comes to mergers and acquisitions, private equity firms are in high-stakes competition with public companies to identify takeover targets. During some M&A waves, public companies dominate while in other periods private equity... View Details
Keywords: by Kim Girard; Financial Services
  • 01 Jun 2003
  • News

South Florida and Minnesota Launch Community Programs

A strong commitment to community service is a given for most HBS clubs — the challenge lies in determining the most efficient means of leveraging the skills and interests of club members to create change. New York, Boston, San Francisco,... View Details
Keywords: Alumni groups; Educational Services; Educational Services
  • 09 Apr 2014
  • Research & Ideas

A Playbook for Small-Business Job Creation

experience as a policy maker—as well as 25 years of experience as an investor and small business owner—to the U.S. Competitiveness Project at Harvard Business School. Mills left the SBA last summer and accepted a two-year fellowship at... View Details
Keywords: by Carmen Nobel; Financial Services; Financial Services
  • 30 Sep 2014
  • News

Life Lessons on the Open Seas

on the island of Nantucket off Massachusetts, serves more than 1,000 children, adults, and veterans every year. “I’m a firm believer in growing only as fast as you can control the quality of your product,” says Callahan. “We’ve served... View Details
Keywords: Jill Radsken
  • 05 Sep 2007
  • First Look

First Look: September 5, 2007

quality of the search service offered to consumers is more likely to be degraded (i.e. the probability that consumers find their favorite store in the first round of search is less than 1) when the... View Details
Keywords: Martha Lagace
  • 02 Jul 2013
  • First Look

First Look: July 2

http://hbr.org/search/313085-PDF-ENG Harvard Business School Case 413-060 Iz-Lynn Chan at Far East Organization Iz-Lynn Chan, assistant director of retail business group and service quality and vice... View Details
Keywords: Anna Secino
  • 01 Sep 2011
  • News

Student Trio Advance Health Payment Reform

quality of care. Traditionally, doctors and hospitals have been paid separate fees for their services, an approach widely criticized for rewarding overuse of diagnostic tests and procedures while providing no incentives to integrate care.... View Details
Keywords: bundling; Health, Social Assistance
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