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  • 04 Aug 2009
  • First Look

First Look: August 4

Download the paper: http://www.hbs.edu/research/pdf/10-005.pdf The Effect of Labor on Profitability: The Role of Quality (revised) Author:Zeynep Ton Abstract Determining staffing levels is an important decision in retail operations. While... View Details
Keywords: Martha Lagace
  • 09 Sep 2013
  • Lessons from the Classroom

Teaching Climate Change to Skeptics

A few years ago, Joseph B. Lassiter traveled to San Francisco, Houston, and New York to hold discussions with Harvard alumni on the topic of business and the environment. Each time, he surveyed the audience... View Details
Keywords: by Carmen Nobel
  • 13 Mar 2012
  • First Look

First Look: March 13

Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard,... View Details
Keywords: Sean Silverthorne
  • 17 Jun 2014
  • First Look

First Look: June 17

majority of newsvendor settings. When demands are uncensored, subjects tend to order below the normative quantity when facing high margin and above the normative quantity when... View Details
Keywords: Sean Silverthorne
  • January 2001
  • Case

Achieving Customer Satisfaction at Pizza Hut (B)

By: V.G. Narayanan and Lisa Brem
Supplements the (A) case. View Details
Keywords: Food; Customer Satisfaction; Quality; Marketing; Food and Beverage Industry; Food and Beverage Industry
Related
  • 25 Aug 2022
  • Research & Ideas

It’s All in a Name: Reputable Investors Help Startups Shine

about top investors increased the volume of applications, there was no evidence that the quality of applying candidates has deteriorated. In fact, the quality of the talent pool remained, on average, the... View Details
Keywords: by Rachel Layne
  • 05 Mar 2013
  • First Look

First Look: March 5

emerging Asian markets. Paper: http://www.asiabusinessinsights.com/articles.html#sub_articles_E-commerce_in_Asia Issuer Quality and Corporate Bond Returns Authors:Greenwood, Robin, View Details
Keywords: Sean Silverthorne
  • September 2011
  • Supplement

TopCoder (B)

By: Karim R. Lakhani, Eric Lonstein and Stephanie Pokrywa
Metrology plays a key role in the manufacture of mechanical components. Traditionally it is used extensively in a pre-process stage where a manufacturer does process planning, design, and ramp-up, and in post-process off-line inspection to establish proof of quality.... View Details
Keywords: Industry Growth; Forecasting and Prediction; Change Management; Production; Machinery and Machining; Planning; Quality; Competition; Diversification; Technology Adoption; Measurement and Metrics; Product Design; Manufacturing Industry
Related
  • Career Coach

Philippe Taieb

internationally. He was a consultant at Braxton Associates, a strategy consulting firm, in London and Paris and then led business units for Swiss company SGS, the world leader in certification View Details
Keywords: Consulting; Consumer Products; Education; Emerging Markets; Entrepreneurship; Government; Health Care; Manufacturing; Social Enterprise; Sports; Clean Technology; Energy
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

quantity and quality. Performance data was always at the heart of those efforts, but it wasn't a leading factor. Q: What is your primary focus? Morino: Performance really starts with the leadership of the... View Details
Keywords: by Julia Hanna
  • Article

A Research Agenda for Bridging the 'Quality Chasm'

By: Rushika Fernandopulle, Timothy Ferris, Arnold Epstein, Barbara McNeil, Joseph Newhouse, Gary Pisano and David Blumenthal
Keywords: Research; Quality
Related
  • 16 May 2012
  • Research & Ideas

Can Decades of Military Overspending be Fixed?

Editor's note: Even with recent disclosures about out-of-control spending on corporate perks and government agency parties, the US military is frequently held up as the exemplar of organizational largesse run wild. In the new book Defense... View Details
Keywords: by J. Ronald Fox; Service
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

association between creativity and dishonesty, thus highlighting a dark side of creativity. Download the paper: http://www.hbs.edu/research/pdf/11-064.pdf Issuer Quality and... View Details
Keywords: Sean Silverthorne
  • 25 Mar 2015
  • News

The Greening of Houston

that if they’re going to recruit and retain the best talent, then the city has to be someplace where people really enjoy living. Houston’s quality of life and entrepreneurial... View Details
Keywords: Constantine von Hoffman; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development
  • 26 Apr 2011
  • First Look

First Look: April 26

expected profits. Using an extension to the newsvendor model, we focus on a relatively common scenario in which the firm's investor has imperfect information concerning the quality of the firm's investment opportunities. We apply Perfect... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2014
  • First Look

First Look: June 10

laboratory experiments in food service contexts that suggest that the introduction of operational transparency improves service quality and efficiency. The introduction of reciprocal operational transparency... View Details
Keywords: Sean Silverthorne
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

http://www.hbs.edu/research/pdf/09-101.pdf Does Public Ownership of Equity Improve Earnings Quality? Authors:Dan Givoly, Carla Hayn, and Sharon P. Katz Abstract We compare the quality of accounting numbers... View Details
Keywords: Martha Lagace
  • 08 Mar 2016
  • First Look

March 8, 2016

often work directly with the companies they study. I then survey the factors that influence the quality of UGC. Quality is influenced by factors including promotional content, peer effects between... View Details
Keywords: Sean Silverthorne
  • 17 Sep 2024
  • HBS Case

The Climate Targets Leaders Need to Know as Regulations Loom

As investor pressure mounts on companies to show their environmental impacts, leaders are encountering an unwieldy tangle of terms and approaches. Climate accounting basics and a dictionary of sorts can help... View Details
Keywords: by Rachel Layne
  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

impetus for U.S. technology development through their quantity and quality. They account for nearly 50 percent of our science and engineering doctorates, while being just over... View Details
Keywords: by Sarah Jane Gilbert; Technology