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  • 08 May 2020
  • Research & Ideas

We’ve Now Been Asking “What Do You Think?” for 20 Years

This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim Clark to communicate the... View Details
Keywords: by James Heskett
  • 22 Jun 2010
  • First Look

First Look: June 22

that entrepreneurship is believed to play in the process of economic growth, alleviating financing constraints for would-be entrepreneurs is also an important goal for policymakers worldwide. We review two major streams of research... View Details
Keywords: Martha Lagace
  • 06 Apr 2023
  • Blog Post

Circularity in Denmark

materials and physical space. As we traversed Denmark in the first of our two-week immersive field course (which would later take us to the Netherlands), we were lucky to meet several organizations that are turning to circular economy... View Details
  • 07 Feb 2012
  • First Look

First Look: February 7

and tool for leading fundamental systemic change in organizations and beyond. It identifies the 10 key elements of systemic change and arrays them along the spokes of a wheel, which suggests momentum and an interconnected rather than... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2014
  • Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

that you might be changing existing communication patterns among staff” One likely reason for the decline: processing electronic records can change the way staff members communicate with one another, clogging up what had been a well-oiled... View Details
Keywords: by Dina Gerdeman; Health
  • 01 Jun 2002
  • News

Alfred L. Cheauré - A Dog's Life

research effort. In 1996, however, Cheauré made a dramatic shift when he parlayed his enthusiasm for purebred dogs into a second career and took the helm of the American Kennel Club (AKC), a $60 million not-for-profit organization devoted... View Details
Keywords: Susan Young
  • February 2014 (Revised January 2024)
  • Case

Go Mobile: Aligning District Managers and Store Teams

By: Tatiana Sandino
Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details
Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India
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  • Blog

Inside the Learning: The Impact of a Personal Case

formal authority/ownership, so that they can execute on the plan of action created during the Personal Case process. The next step is to frame the problem as either a Performance Gap (i.e., the organization as a whole or a specific group... View Details
  • 08 Aug 2023
  • Research & Ideas

The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?

and concerning ways,” Polzer says. “And it’s only going to become more pervasive as we move forward.” Data, data, everywhere Over the past two decades, the emergence of “big data” has triggered enormous shifts in how organizations make... View Details
Keywords: by Ben Rand
  • Web

Past Projects | Social Enterprise | Harvard Business School

"Pilot: New York City" was released in October 2023. The press release can be found here and the full report here . Boston Public Schools Hiring Process Improvement Spring 2022 | Focus : Education Operations Team: Jenny Zhou Description:... View Details
  • 25 Feb 2020
  • News

Turning Point: Network Effects

person enjoys doesn’t exempt them, or their children, from that reality. It’s nothing to be ashamed of, just as we wouldn’t be ashamed to admit we have an issue with our heart. But having that degree of openness is a challenge that we still need to address—and part of... View Details
Keywords: Bruce Shuttleworth (MBA 1997)
  • 29 May 2017
  • Blog Post

The Diverse Community at HBS

class where everyone has the same point of view would be very boring because no one would learn anything new or see things from different angles. In my opinion, the process of being challenged and compelled to defend your point of view... View Details
  • 16 May 2005
  • Research & Ideas

Confronting the Reality of Web Services

access it? Who gets to update it? What's the last day for bookings in each quarter? Is it the same all around the world? Do we have to do a credit check before scheduling every order for production? Who gets to certify approved vendors? What's the View Details
Keywords: by Sara Grant
  • 01 Jan 2003
  • News

Charles O. Rossotti, MBA 1964

LIFELONG IMPACT OF HBS "What stood out for me initially was the first-year section, where I made some of my closest friends and thrived in the give-and-take of class discussions. I loved the case method as a process for testing ideas. It... View Details
  • 01 Dec 2010
  • News

Money and Markets Dominate New Course Offerings

and rational process but through a subjective process. Launching Technology Ventures is for students who plan to work at start-ups and at established companies launching information technology products. Sustainable Cities: Urbanization,... View Details
Keywords: curriculum
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

Implementing Patient-Focused Care (A) (Abridged) Harvard Business School Case 608-070 Reading Rehab Hospital has experimented with a popular concept in health care—patient-focused care—intended to increase quality and reduce costs by View Details
Keywords: Martha Lagace
  • March 2015 (Revised May 2018)
  • Case

JPMorgan Chase: Tapping an Overlooked Talent Pool

By: Boris Groysberg and Katherine Connolly
By the spring of 2014, the pilot had come to an end for JPMorgan Chase's ReEntry Program, a program designed for women coming back to the workforce after a period of time away. Mary Callahan Erdoes, CEO of Asset Management, and her team had to evaluate whether or not... View Details
Keywords: Women; Training; Leadership; Motherhood; Talent and Talent Management; Experience and Expertise; Diversity; Gender; Knowledge Use and Leverage; Human Capital; Management Practices and Processes; Organizational Culture; Programs; Financial Services Industry; United States
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  • January 2008
  • Article

Entrepreneurship and Urban Success: Toward a Policy Consensus

By: Zoltan J. Acs, Edward L. Glaeser, Robert E. Litan, Lee Fleming, Stephan J. Goetz, William R. Kerr, Steven Klepper, Stuart S. Rosenthal, Olav Sorenson and William C. Strange
Like all politics, all entrepreneurship is local. Individuals launch firms and, if successful, expand their enterprises to other locations. But new firms must start somewhere, even if their businesses are conducted largely or exclusively on the Internet. Likewise,... View Details
Keywords: Business Headquarters; Business Startups; Development Economics; Economy; Entrepreneurship; Policy; Taxation; Growth and Development Strategy; Product Development; Business Processes; Expansion; Internet
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  • 03 Apr 2006
  • What Do You Think?

Has Globalization Reached Its Peak?

and corporations. This is a far cry from the claims of the protesters at the World Trade Organization summits. Is it possible that globalization will be the catalyst that speeds up a process by which the... View Details
Keywords: by James Heskett
  • Profile

Ann Lucena

I'm learning just as much from other students," Ann says. "Every day in class someone will say something that makes me stop and think. Many times the comments that make me pause are the most unexpected ones; the ideas in direct opposition to what I had... View Details