Management Control - Publications - Faculty & Research

31 May 2023
Research & Ideas

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines

a new working paper. “We find that routine customers have higher value to the organization, even after controlling for their level of consumption,” Ascarza says. These customers may also tolerate price increases better and even stay loyal... View Details

Keywords: by Rachel Layne; Transportation

23 Apr 2020
Research & Ideas

This Crisis Loan Program Preserved Jobs—and Made Money

Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School) How to Manage Coronavirus Layoffs with Compassion (Harvard Business Review) Organizational Responses to COVID-19 and Climate... View Details

Keywords: by Rachel Layne; Financial Services

23 Jul 2012
Research & Ideas

Book Excerpt: ‘Talk, Inc.’

spatial—that would normally separate them from their employees. They do so by cultivating the art of listening to people at all levels of their organization, and by learning to talk with those people in ways that are personal, honest, and authentic. Conversational... View Details

Keywords: Re: Boris Groysberg

January 2009
Supplement

KPMG (B): Risk and Reform

By: Robert G. Eccles and Eliot Sherman

Under the leadership of Tim Flynn, Chairman and CEO of KPMG, the firm made a number of changes in compensation, governance, and culture in order to address the underlying reasons for actions that occurred prior to him becoming CEO that led to the accounting giant... View Details

Keywords: Communication Strategy; Ethics; Corporate Governance; Governance Compliance; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Compensation and Benefits; Employee Relationship Management; Organizational Change and Adaptation

Citation

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13 May 2014
Op-Ed

The Alibaba Effect

Thus, founder Jack Ma and his management team, who own a little over 9 percent of the company, can still retain control of its destiny. (Meanwhile, although Hong Kong stock market authorities are officially... View Details

Keywords: by Bill Kirby & Warren McFarlan; Retail

14 Mar 2011
Research & Ideas

Water, Electricity, and Transportation: Preparing for the Population Boom

By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details

Keywords: by Carmen Nobel

01 Sep 2006
News

One-on-One with Carter Roberts

trying to create sustainable management practices? I’d say issue number one is governance. A lot of the logging that goes on is illegal. And a lot of the fishing practices are illegal. Half of the catch in the Bering Sea off the coast of... View Details

Keywords: Roger Thompson

23 Jun 2015
First Look

First Look: June 23, 2015

and patenting data for 1,315 employees at the Indian R&D center of a Fortune 500 technology firm, I exploit a natural experiment where the assignment of managers for newly hired college graduates is mandated by rigid HR rules and is... View Details

Keywords: Sean Silverthorne

12 Mar 2013
First Look

First Look: March 12

even after controlling for the focal district-industry's conditions. The core patterns hold when using local industrial conditions in 1994 to instrument for incumbent conditions in 2000-2005. The results highlight that the traits of... View Details

Keywords: Sean Silverthorne

16 Sep 2013
Research & Ideas

Earnings Calls That Get Lost in Translation

reaction on capital markets. It was written by Harvard Business School assistant professors Gwen Yu and Francois Brochet, with MIT Sloan of Management doctoral student Patricia Naranjo. Although targeted at foreign executives, the... View Details

Keywords: by Dina Gerdeman

14 Oct 2008
Research & Ideas

Should You Bring Advertising Expertise In-House?

reasons include structural changes in the advertising industry such as the unbundling of agency services, and improved communication tools that make it easier and more cost efficient for firms to manage some aspect of their own... View Details

Keywords: by Sarah Jane Gilbert; Advertising

22 Feb 2016
Research & Ideas

The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

industries looking for ways to manage markets. Many states in the early 1930s created administrative boards to control competitive practices, wages, and retail prices industry by industry. “The crisis of the... View Details

Keywords: by Dina Gerdeman; Retail; Health; Legal Services

14 Dec 2009
Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

problems from (in)convenience to price to congestion, he says. “Robust computer control is at the core of a successful PRT.” The concept is well known—you have likely encountered automated, driverless people movers in cities such as... View Details

Keywords: by Martha Lagace; Transportation

01 Mar 2009
News

Buddy, Can You Spare a Trillion

bikes; now he is exporting to the United States and Europe. Wu and Yin are just two of more than 345,000 dollar millionaires who now live in China. Not only has China left its imperial past far behind. So far, the fastest-growing economy in the world has also View Details

Keywords: Finance; Publishing Industries (except Internet); Information

05 May 2015
First Look

First Look: May 5

questionable behaviors during the financial crisis and individual acts of unethical behavior in many spheres of society. When considered together, these actions have had large-scale impact on the economic landscape. In this paper, we discuss recent streams of research... View Details

Keywords: Carmen Nobel

25 Jan 2011
First Look

First Look: Jan. 25

dynamic, historical account of the events that have shaped the brand over time. Using a particular type of brand biography, "the underdog," we empirically show how managers can strategically use brand biographies in brand... View Details

Keywords: Sean Silverthorne

01 Mar 2016
News

Alumni and Faculty Books for March 2016

Given success of this magnitude, why aren’t for-profit managed charter schools like Sabis in high demand? The authors rebut the charge that for-profits running charter schools are in it for the money, not the kids, and they explore the... View Details

02 Mar 2016
What Do You Think?

Is Apple’s Real Privacy Challenge Technology Innovation Itself?

nutshell, admittedly from a layman’s viewpoint. The Apple phone is designed with a security feature that makes it difficult for an unauthorized user to get to the contents. A four-digit code controls access. Ten incorrect attempts to open... View Details

Keywords: by James Heskett; Technology

10 Jul 2000
Research & Ideas

The State of the Markets

Stock Exchange (NYSE); and Robert C. Gasser, managing director and head of U.S. equities at J. P. Morgan & Co. Financial exchanges today, Seifert began, must have the business systems of a technology company, with the requisite speed... View Details

Keywords: by James E. Aisner

May 2001
Case

Free Trade vs. Protectionism: The Great Corn-Laws Debate (Abridged)

By: David A. Moss

Examines the extended conflict between free traders and protectionists in 19th century Britain. It culminates with Prime Minister Sir Robert Peel's decision at the end of 1845 about whether to repeal the Corn Laws, a series of acts that had protected British... View Details