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Show Results For
- All HBS Web
(4,379)
- People (13)
- News (1,153)
- Research (2,492)
- Events (22)
- Multimedia (44)
- Faculty Publications (1,842)
- June 2018 (Revised January 2019)
- Case
Membership Rewards® from American Express
By: Shelle Santana, Frances X. Frei and Lauren G. Pickle
Credit and charge card issuer American Express (Amex) had developed a strong reputation among consumers due in part to its Membership Rewards (MR) loyalty program, first established in 1991. Through MR, all Amex cardholders could accumulate and redeem “points” based on... View Details
Keywords: Financial Services; Customer Loyalty; Credit Cards; Marketing Strategy; Product Marketing; Brands and Branding; Customer Value and Value Chain; Value Creation; Banking Industry; Banking Industry; North America; United States
Santana, Shelle, Frances X. Frei, and Lauren G. Pickle. "Membership Rewards® from American Express." Harvard Business School Case 518-079, June 2018. (Revised January 2019.)
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
metric; you never have enough.But only you can define fulfillment. We as individuals are the only judges.— Ricardo Levy,Catalytica Energy Systems For Robert Glassman, his spirituality at work is expressed as a commitment to social justice. As co-founder and co-chairman... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
transition across the levels just discussed. One of JLL's main clients, Bank of America [BofA], told JLL in 2001 that it no longer wanted to deal with each of JLL's business units independently. BofA asked not only for a single point of... View Details
- Web
HBS Entrepreneurship Summit - Alumni
Specialists Negotiating Partnerships 10:15–11:45 a.m. Investors Track: Shifting Capital: Venture Capital in an Era of Evolving Capital Markets Josh Lerner, Jacob H. Schiff Professor of Investment Banking 11:45 a.m.–12:15 p.m. Bagged Lunch... View Details
- Web
Winners & Runners-Up | New Venture Competition
Dellenbach Social Enterprise Track Runner-Up Reducing unemployment among Palestinian youth and helping small businesses in the West Bank by establishing a cell-phone based job matching service. Business Track, 2005 Uplift Karen Grajwer... View Details
- February 2010
- Case
Shurgard Self-Storage: Expansion to Europe (Abridged)
Shurgard, a U.S.-based firm that rents storage facilities to consumers and small businesses, is considering financing options for rapid expansion of its European operations. Five years after entering Europe, Shurgard Europe has opened 17 facilities in Belgium, France,... View Details
Keywords: Business Model; Business Growth and Maturation; Multinational Firms and Management; Logistics; Corporate Entrepreneurship; Trade; Equity; Corporate Finance; United States; Europe
Hamermesh, Richard G. "Shurgard Self-Storage: Expansion to Europe (Abridged)." Harvard Business School Case 810-102, February 2010.
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
researching ways that a Vietnamese bank could encourage customers to save more went to the mall on a weekday to interview "unbanked" consumers—those without bank accounts at all. "They would cash their... View Details
Keywords: by Michael Blanding
- 26 Feb 2013
- First Look
First Look: Feb. 26
multivariate time series model to investigate the interaction between paid search and display ads and calibrated the model using data from a large commercial bank that uses online ads to acquire new checking account customers. We find... View Details
Keywords: Sean Silverthorne
- Web
Online Business Strategy Course | HBS Online
the Good Jobs Strategy 5 hrs Module 5 Mastering Productivity Explore why some companies are more productive than others, the power of economies of scale, and opportunities to share value with your suppliers. Highlights Fixed and Variable Costs How Big View Details
- 17 Sep 2012
- Research & Ideas
Blue Skies, Distractions Arise: How Weather Affects Productivity
true in the corporate world, the researchers looked at preexisting field data at a midsize bank in Tokyo. The bank had tracked employee productivity for two-and-a-half years following the launch of a new... View Details
Keywords: by Carmen Nobel
- 01 Aug 1998
- News
Spangler Family Gift Endows New Campus Center
and real-estate firm and in banking, where, among other achievements, he led a merger of the Bank of North Carolina with the North Carolina National Bank Corporation - now NationsBank - in the early 1980s.... View Details
Keywords: Nancy O. Perry
- 05 Nov 2019
- Working Paper Summaries
The Economic Effects of Private Equity Buyouts
- 01 Aug 2001
- News
Richard B. Fisher (MBA '62)
investment banking institution had a staff of 110 and annual revenues of about $8 million. Today, the firm has more than 64,000 employees in offices stretching from New York to Beijing. Revenues last year totaled more than $26 billion,... View Details
- 31 May 2023
- News
Alumni Achievement Awards 2023
classmate David ‘Leron’ Anderson had been an analyst at First Boston. I was eating a Charles River po’boy at the Tasty in Harvard Square when he said, ‘You should try this investment banking stuff.’ I knew nothing about it. Zero.” No Plan... View Details
- 01 Jun 2011
- News
Who Was George F. Baker?
newspaper reporter since 1863,” the year he invested $3,000 to become an original shareholder in the First National Bank of New York (now Citibank) at age 23. Baker believed in action, not words. And his actions spoke volumes. He began... View Details
Keywords: Finance
- Web
Climate Impact - Business & Environment
solutions with an initial focus on industrial heat for hard-to-abate sectors.” Charley Cummings MBA 2011 | President & CEO, Walden Mutual Bank “Walden Mutual is an online bank that is helping to build a more... View Details
- Web
Faculty - Private Capital Project
Federal Reserve Bank of Boston and the European Central Bank. She serves on the editorial boards of the Review of Financial Studies, the Review of Corporate Finance Studies, and the Journal of Financial Intermediation. Professor Ivashina... View Details
- Web
Greenhill House | About
in the industry, headed the investment banking division, and rose to the rank of president. In 1993, Greenhill became chairman and CEO of Smith Barney. Greenhill’s many contributions to HBS include service on the School’s Visiting... View Details
- Web
Courses - Private Capital Project
points. It helps participants understand deal structures, the reasoning behind incentives, and the subtleties of different business models. The course is also an overview of financial resources accessible to emerging firms, including venture debt, conventional View Details
- December 1997 (Revised October 1999)
- Case
Citibank: Performance Evaluation
By: Robert L. Simons and Antonio Davila
Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a... View Details
Keywords: Performance Evaluation; Balanced Scorecard; Business Strategy; Customer Satisfaction; Performance Expectations; Decisions; Motivation and Incentives; Quality; Banking Industry
Simons, Robert L., and Antonio Davila. "Citibank: Performance Evaluation." Harvard Business School Case 198-048, December 1997. (Revised October 1999.)