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Show Results For
- All HBS Web
(4,243)
- People (13)
- News (898)
- Research (2,508)
- Events (13)
- Multimedia (6)
- Faculty Publications (1,444)
- 01 Mar 2007
- News
Security Chief
Parker Imagine having a conversation with the head of HR that goes something like this: Over the past several years with the company, I’ve helped turn around an ailing division. Now I’d like to try my hand at managing a growth business.... View Details
- 01 Dec 2007
- News
Learning to Lead
in addition to its focus on managing relationships, the case introduces the concept of career management, with exhibits that include Keller’s analysis of his career options after HBS, an overview of his life... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
consortium of asset management companies (AMCs) that included the Turkish branch of Lehman Brothers. When Lehman went bankrupt, Turkasset acquired a $200 million portfolio of non-performing loans (NPLs). After that, it continued to... View Details
- 29 Jun 2017
- Research & Ideas
Why Uber Is Worth Saving and How To Do It
management style has left in its wake a long line of unhappy stakeholders: regulators, competitors, drivers, customers, and even some partners. Kanter, who wrote a case study on the company after featuring Uber in a recent book, hopes... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
- 23 Jun 2017
- News
A 'Pillar' of Entrepreneurship
interview with VentureFizz, Wilcox discusses the bright future of the Boston startup scene, Pillar’s focus on machine intelligence and healthcare technology, and his own approach to investing. “Each meeting, I try to envision the founder... View Details
- 02 Dec 2010
- News
Ten Rules for Entrepreneurs
turn difficult. 6. Manage risk and don’t spend needlessly. Successful entrepreneurs focus on managing their risks to the point where launching a new company is not much more... View Details
- 01 Jun 2020
- News
Post-Office
start seeing the strategic benefits of remote work? Prashanth Chandrasekar: There’s actually been, in some ways, a rise in productivity because people are able to focus and be very efficient with their time. We have not seen any kind of... View Details
- 01 Sep 2009
- News
Of Value and Values
On the Horns of an Investment Dilemma Financial management firms that focus on sustainable investing have been gaining ground for twenty years now. As an example, Principles for Responsible Investment (PRI),... View Details
- 01 Sep 2011
- News
Capitalism’s False Mantra
Emeritus, and William Meckling. Capitalism has been reeling ever since. That’s the view of Roger Martin (MBA ’81) in his new book, Fixing the Game: Bubbles, Crashes, and What Capitalism Can Learn from the NFL (Harvard Business Review Press). Martin is dean of the... View Details
- 01 Sep 2006
- News
East to West
language, paying for employee language lessons during a two-year transition period. In 2005, Sumida reported revenues of 39 billion yen ($345 million) with 17,750 employees. Egawa, who holds a Ph.D. in management with a View Details
- 10 Mar 2021
- News
Shattering Glass
much we can ask individual women to do while systemic barriers still exist. We need to make institutional and cultural changes. Have we moved beyond the need to make the business case for creating more diverse workplaces? CA: The narrow View Details
- 01 Jun 2020
- News
Inside Out
studying the air they breathe when they are at the surface; we study them where they live, underwater. And yet that’s exactly what we do with humans. For all this time spent indoors, we tend to focus much more on outdoor air quality than... View Details
- 01 Mar 2003
- News
All in a Day's Work
through a day on the job to find out: Mardie Oakes, an HBS Service Leadership Fellow at Boston Community Capital, a community development financial institution, and Paul Sternhell, an entry-level manager at Samsung Electronics. Cookies... View Details
- 25 Feb 2020
- News
Teachable Moments
dean. Then, in 1991, a chance encounter with Morgan Stanley’s John Mack led to a position on Wall Street as the firm’s chief development officer, responsible for human capital and issues of organizational strategy and change. “Like the best teachers, John was able to... View Details
- 01 Sep 2005
- News
GE’s Immelt Urges MBAs to Dream Big, Work Hard
here.” In his own career, Immelt said, that has meant experiencing and learning more deeply the import of four lessons that he initially absorbed at HBS: focus and discipline (“Very few jobs have been beneath my dignity; every job has... View Details
- March 2010 (Revised November 2014)
- Teaching Note
Pandora Radio: Fire Unprofitable Customers?
By: Willy Shih
Teaching Note for [610077]. View Details
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
often fail to take into account the complete value of the customers they are trying to retain. "What's missing from traditional methods is that they focus only on a customer's likelihood to churn, but not on the overall profitability of... View Details
- Winter 2013
- Article
How to Identify the Best Customers for Your Business
By: Frank V. Cespedes, James P. Dougherty and Ben S. Skinner III
How can businesses achieve profitable growth so that their costs don’t grow faster than sales? This article focuses on scaling a venture’s sales process and provides a methodology for identifying core customers and some implications for governance criteria and... View Details
Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III. "How to Identify the Best Customers for Your Business ." MIT Sloan Management Review 54, no. 2 (Winter 2013): 53–59.
- 01 Mar 2008
- News
Innovation, Inc.
will help it thrive in captivity? Three professors in the School’s Entrepreneurial Management unit who focus on the study of creativity recognize the romantic allure of believing it’s a rare quality bestowed... View Details