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  • 11 Mar 2021
  • News

Leading with Heart

Well, I have known you for many, many years. We met in college, actually in New Delhi. And then of course we lost touch for many, many years until you showed up in my class, in the Advanced Management Program at Harvard Business School,... View Details
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

of hospitals, and to contrast these concerns with national patient safety initiatives. Data Sources. Primary data include semi-structured interviews with frontline staff and 1732 staff identified operational failures at 20 U.S. hospitals from 2004-2006. Study Design.... View Details
Keywords: Martha Lagace
  • 01 Dec 2009
  • News

One Man Crime Wave

decisions of living which has meant the most to me.” By the 1950s, the pulps had given way to the new market in paperbacks. Accordingly, MacDonald began writing for this longer and more lucrative form. He turned his HBS management studies... View Details
Keywords: Garry Emmons; fiction writing; Arts, Entertainment; Publishing Industries (except Internet); Information
  • September 2017 (Revised March 2018)
  • Case

Chai Point: Disrupting Chai

By: Shikhar Ghosh, Ramana Nanda and Rachna Tahilyani
Chai Point is India’s largest organized chai retailer. It has missed its target for retail store openings by approximately 25%, goals that are very important to its investors who are also board members. However, it has developed an exciting new internet-based tea... View Details
Keywords: Strategy; Venture Capital; Stock; Business Model; Mobile Technology; Technological Innovation; Marketing; Marketing Strategy; Internet and the Web; Mobile and Wireless Technology; Food; Selection and Staffing; Employee Stock Ownership Plan; Resignation and Termination; Compensation and Benefits; Resource Allocation; Product Positioning; Distribution Channels; Product Design; Supply Chain; Governing and Advisory Boards; Food and Beverage Industry; Retail Industry; Asia; India; Karnataka; Bangalore
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  • 22 Apr 2021
  • Blog Post

Launching the Women in Tech Initiative at HBS

evidenced by several industry-wide statistics: Women represent 47% of employees across all US job sectors, but the five largest tech companies (Amazon, Apple, Facebook, Google, and Microsoft) only have 34.4% women in their workforce... View Details
  • September 2011 (Revised October 2012)
  • Case

Ganging Up on Cancer: Integrative Research Centers at the Dana-Farber Cancer Institute (A)

By: Heidi K. Gardner, Edo Bedzra and Shereef M. Elnahal
Dr. Barrett Rollins, Chief Scientific Officer of the Dana Farber Cancer Institute, attempts to engender cross-scientist collaboration by applying project management principles to medical research. The resulting innovation, Integrative Research Centers, are novel in... View Details
Keywords: Problems and Challenges; Organizational Change and Adaptation; Change Management; Motivation and Incentives; Employees; Performance Evaluation; Leadership Style; Leadership; Collaborative Innovation and Invention; Innovation and Management
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  • 05 Sep 2019
  • Sharpening Your Skills

Making the Right Technical Hire

the right expectations (with yourself, your company, and your investors) that a ramp in hiring will likely slow things down until new teams settle into new norms. If the ramp is constant, by the way, your teams will never settle into a groove, leading to View Details
Keywords: by Julia Austin; Technology
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

behavior. We propose that envy and empathy lead employees to discriminate in illicitly helping customers based on customer wealth. We test for this hypothesis in the vehicle emissions testing market, where View Details
Keywords: Sean Silverthorne
  • 03 Jul 2008
  • What Do You Think?

Are Followers About to Get Their Due?

that most job descriptions imply that 'diehard' or 'activist' employees would serve the organization best. Typical desirable traits include 'passionate, dynamic, energetic, devoted.' Where are the calls for job applicants who are 'calm,... View Details
Keywords: by Jim Heskett
  • 09 Sep 2009
  • First Look

First Look: September 9

failures are likely to spur problem solving. We hypothesize that problem solving activities are especially likely to follow reported operational failures that provoke financial and legal liability risks. We also hypothesize that View Details
Keywords: Martha Lagace
  • 15 May 2012
  • First Look

First Look: May 15

which emphasized a focus on customers. He also instituted a new, simplified performance management system, which rated managers' performance and advancement potential on a four-point scale. The system also included a forced ranking... View Details
Keywords: Carmen Nobel
  • 18 May 2010
  • First Look

First Look: May 18

  PublicationsTechnology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders Authors:Robert D. Austin, Richard L. Nolan, and Shannon O'Donnell Publication:Academy of Management Learning & Education 8, no.... View Details
Keywords: Martha Lagace
  • 13 Sep 2021
  • Research & Ideas

Science: The Unlikely Frontier for New Business Ideas

Entrepreneurial Management Unit. “I hope it opens some eyes to the value of hard, risky, in-the-weeds science for commercial innovation, as opposed to ‘let’s just go build the thing and make it work on the fly.’” What does basing an... View Details
Keywords: by Avery Forman
  • 25 Aug 2014
  • News

Jonathan M. Nelson, MBA 1983

Partners 1999 Begins office expansion to EU and Asia 2008 Providence expands into credit business 2014 Providence has 275 employees and $40 billion under management Founder and CEO, Providence Equity... View Details
Keywords: Susan Young
  • 16 Nov 2010
  • Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

organizations in private industry could learn from the example of Data.gov to the extent of unlocking data from individual silos in their firm even though data remain protected within firewalls. HBS assistant professor Karim R. Lakhani, who specializes in the View Details
Keywords: by Martha Lagace; Technology
  • 24 Jun 2014
  • First Look

First Look: June 24

http://ukcatalogue.oup.com/product/9780198704072.do August 2013 Journal of Service Management Notes from the Search for Deep Indicators in Services By: Heskett, James L. Abstract—Much of the research in the service sector over the last... View Details
Keywords: Sean Silverthorne
  • 29 Aug 2023
  • News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details
  • Web

Harvard Business School

corporate philanthropy, and social marketing. His books include: Developing the Afro-American Economy ; Moving Ahead: Black Managers in American Business ; The Wealth of Races (Editor); and Soul in Management: How African-American View Details
  • 10 Feb 2015
  • First Look

First Look: February 10

make a significant decision about their young company's sales function. DoubleDutch's key product was a mobile application (app) and event management platform that customers could use to better engage and connect with their event... View Details
Keywords: Sean Silverthorne
  • 19 May 2009
  • First Look

First Look: May 19, 2009

lives and the very structure and power dynamics of industries can't be managed as "silos," tucked away in corporate, university, or government research labs, in incubators, or within venture capital-funded entrepreneurial... View Details
Keywords: Martha Lagace