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Show Results For
- All HBS Web
(4,639)
- People (13)
- News (1,427)
- Research (2,673)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,699)
- January 1994 (Revised May 1995)
- Case
Xerox: Design for the Environment
In 1990, Xerox undertook an "Environmental Leadership Program" designed to make Xerox an industry leader in non-polluting operations, recycling, and products actually designed for the environment. This effort flowed naturally out of the system of total quality... View Details
Keywords: Product Design; Production; Service Delivery; Service Operations; Organizational Design; Environmental Sustainability
Vietor, Richard H.K. "Xerox: Design for the Environment." Harvard Business School Case 794-022, January 1994. (Revised May 1995.)
- Article
Once More: How Do You Improve Customer Service?
Cespedes, Frank V. "Once More: How Do You Improve Customer Service?" Business Horizons 35, no. 2 (March–April 1992): 58–67.
- April 2005
- Teaching Note
Boeing 787: The Dreamliner (TN)
By: Richard L. Nolan and Suresh Kotha
Teaching Note to (9-305-101). View Details
- Web
Courses by Title - Course Catalog
2024 Q1Q2 3.0 Managing International Trade and Investment Business, Government & the International Economy Meg Rithmire Fall 2024 Q1Q2 3.0 Managing Service Operations Technology & View Details
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
States has often turned to cutting-edge technology solutions to solve strategic and operational challenges. “Costs tend to rise in all organizations unless managers and their staffs are skilled in industrial management and strongly... View Details
- 19 May 2023
- News
Quiet Acceleration
Photo credit: Tesla Photo credit: Tesla Four years into his tenure as Tesla’s CFO, Zachary Kirkhorn (MBA 2013) continues to draw notice for his quiet, effective ability to implement CEO Elon Musk’s vision to scale Tesla into the world’s largest carmaker. As reported in... View Details
- July 2011
- Teaching Note
Buro Happold (TN)
By: Robert G. Eccles and Erin McFee
Teaching Note for 409021. View Details
- 01 Mar 2018
- News
Case Study: On the Record
producers. Operational efficiencies will allow Gold Rush Vinyl—which started with $750,000 raised from family, friends, and an SBA loan, to cover the expensive pressing equipment—to reduce wait time from an industry standard of twelve to... View Details
Keywords: April White
- August 2018 (Revised July 2019)
- Background Note
Conducting a Kaizen
By: Willy Shih
Kaizen, meaning change for the better in Japanese, is a set of activities directed at improving standardized work, equipment, and procedures for carrying out daily production or other business operations. It was popularized by Toyota as an integral part of its Toyota... View Details
Keywords: Best Practices; Continuous Improvement; Kaizen; Process Improvement; 5S; Muda; Toyota Production System; Production; Service Operations; Performance Improvement; North and Central America; Asia; Japan
Shih, Willy. "Conducting a Kaizen." Harvard Business School Background Note 619-016, August 2018. (Revised July 2019.)
- March 2007 (Revised August 2007)
- Supplement
Dell Computers (B): The Transition
By: Frances X. Frei and Christine van Keuren
The case presents the outcome of the (A) case and explores challenges in the PC industry up to early 2007. Michael Dell's return as CEO is also discussed. View Details
Keywords: Customer Relationship Management; Managerial Roles; Service Delivery; Service Operations; Hardware; Technology Industry
Frei, Frances X., and Christine van Keuren. "Dell Computers (B): The Transition." Harvard Business School Supplement 607-081, March 2007. (Revised August 2007.)
- Web
Courses by Faculty - Course Catalog
& Markets Fall 2024 Q1Q2 3.0 Alison Wood Brooks TALK: How to Talk Gooder in Business and Life Negotiation, Organizations & Markets Fall 2024 Q1Q2 3.0 Arthur Brooks Leadership and Happiness General Management Spring 2025 Q3 1.5 Ryan Buell Managing View Details
Henry Taub
Taub took a back-office, manual operation and turned it into a successful business proposition. In starting ADP, he concentrated on providing payroll services for small businesses and for financial View Details
Keywords: Services
- 07 Dec 2022
- News
Dubai-Based Proptech Builds Up
Dubai to Saudi Arabia and beyond. "There are almost 25,000 short-term rentals here in Dubai and 550 companies are operating them," he said. "These are often small companies that do a great job, but in a piecemeal manner. They don't... View Details
- 2018
- Working Paper
Need for Speed: The Impact of Website Performance on Online Retail
By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
The share of e-commerce sales is rapidly increasing and so are the associated losses generated by website outages and slow websites. We leverage novel retail and website performance data to investigate the impact of website performance on online sales. This question is... View Details
Keywords: Online Retail; Quasi-experiments; Abandonment; Synthetic Control; Internet and the Web; Performance; Service Operations
Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Need for Speed: The Impact of Website Performance on Online Retail." Working Paper, October 2018.
- September 1976 (Revised July 1995)
- Case
Texas Instruments: Time Products Division
Outlines the components of Texas Instruments' low-cost digital watch. Focus is on getting the assembly line running smoothly and efficiently in order to meet production cost and delivery requirements. View Details
Keywords: Cost; Production; Service Delivery; Performance Efficiency; Electronics Industry; Technology Industry
Wheelwright, Steven C. "Texas Instruments: Time Products Division." Harvard Business School Case 677-043, September 1976. (Revised July 1995.)
- March 2018
- Supplement
Chewy.com (B)
By: Jeffrey F. Rayport and Matthew G. Preble
Cohen and Chewy’s other board members decided to fully insource order fulfilment and commenced building an order fulfilment center near its 3PL partner’s facility. As soon as the 3PL learned that Chewy would be managing its own order fulfillment; however, it decided to... View Details
Keywords: Pet Food; Pet Products; Retail; Growth and Development Strategy; Service Operations; Decision Choices and Conditions; E-commerce; Service Industry; Service Industry
Rayport, Jeffrey F., and Matthew G. Preble. "Chewy.com (B)." Harvard Business School Supplement 818-105, March 2018.
- 01 Mar 2005
- News
Online Job Bank Debuts
bank’s listings include part-time work and temporary consulting assignments suitable for people at any career stage. The job bank plans to reach out to the Fortune 500 and other companies to inform them of its services and to increase its... View Details
- 06 Sep 2024
- Blog Post
Harvard Business School Announces 2024 Goldsmith Fellows
Isaac Goldstein. Isaac has focused his career on K-12 and higher education. He first worked at EY-Parthenon, partnering with school districts, universities, and edtech investors, to address learning loss and operating deficits. He then... View Details
- March 2018
- Supplement
Improving Access at VA
By: Ryan W. Buell and Robert S. Huckman
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States
Buell, Ryan W., and Robert S. Huckman. "Improving Access at VA." Harvard Business School Multimedia/Video Supplement 618-709, March 2018.
- January 27, 2010
- Article
Leadership with a Small 'l'
By: Richard Bohmer
What exactly do we mean by leadership in health care? Does it mean to take formal positions in senior leadership teams in hospitals, trusts, health boards, ministries of health, and professional societies-what might be termed leadership with a big "L?" Or does it mean... View Details
Keywords: Decision Choices and Conditions; Leadership; Service Delivery; Service Operations; Organizational Culture; Outcome or Result; Performance Effectiveness; Health Industry
Bohmer, Richard. "Leadership with a Small 'l'." BMJ: British Medical Journal (January 27, 2010): 340:c483.