Quality Of Health Care - Publications - Faculty & Research

17 Mar 2022
Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

CEO Corie Barry, who says that making money is the company’s business imperative, not its purpose. Barry explains how the company manages to balance pursuing its mission of enriching people’s lives through technology while also focusing... View Details

Keywords: by Ranjay Gulati

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

large operating losses into positive operating margins, while achieving levels of patient care and satisfaction that were ranked best in their category. Having constructed the high-level strategy map and... View Details

Keywords: by Robert S. Kaplan & David P. Norton

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

launched, but it may take a while before the change shows up on the annual relationship survey. "You need both the aggregate and the transactional information," says Cunningham. "The survey data tells you about the overall View Details

Keywords: by Jean Ayers

06 Sep 2005
Research & Ideas

The Best Place for Retirement Funds

behavioral finance: How rational are individual investors? It touches on the quality of advice that investors get, and the relationships between investors and their financial advisers. As we potentially... View Details

Keywords: by Ann Cullen

17 Feb 2021
Research & Ideas

Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring

to in July and December. Now, we’ll look at what they have been doing to cope with the circumstances. Forced to stop and rethink every aspect of their businesses from the morning commute to the mission statement, these inspiring CEOs have... View Details

Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg

09 Aug 2004
Research & Ideas

A Diagnostic for Disruptive Innovation

established market. Mapping a product's or service's delivery chain can identify opportunities where removing a link from the delivery chain will allow people to do for themselves what they previously had to rely on others to do for them. The View Details

Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

what “pre-soliciting clients” meant, for example. Do the same when you’re in the role of NewCo. Taking great care in hiring teams and individuals shows people thinking about leaving how seriously you view... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

Publications