Professional Services Firms - Publications - Faculty & Research

06 May 2021
HBS Case

How Four Women Made Miami More Equitable for Startups

her hometown of New Orleans before moving to Miami. Gibson shifted her focus to cultivating higher-wage jobs in marginalized communities and drew on her background in environmental sciences to form EcoTech Visions, a company providing View Details

Keywords: by Carolyn DiPaolo

Web

John H. McArthur | About

Springs Industries, Inc., Telsat Canada, Bell Canada, and Teradyne Inc. He was a founding board member of the Canada Development Investment Corporation and a member of the Task Force on the Future of the Canadian Financial Services... View Details

26 Mar 2013
First Look

First Look: March 26

ones. Findings: Our key counterintuitive finding is that Japanese and American founders of entrepreneurial firms are more similar than is often suggested. We first find that in both Japan and the U.S., achievement motivation is positively... View Details

Keywords: Sean Silverthorne

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

the donut shop business that my second year of business school, I accompanied my dad to a meeting with a private equity firm in New York. My dad was asking a million-and-a-half dollars for the business. He wanted out. He wanted to sell.... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

on intangible capabilities, such as the ability to assess the value of the knowledge and skills that are already present within the firm and in some instances within its broader ecosystem; to rapidly understand how to redeploy them in new... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

31 Jul 2015
Blog Post

Transitioning From the Military to Business School

plans do you have for the future? How has your vision of the future changed since coming here? When I applied to HBS I was pretty set on building a career in either finance or consulting. Now, while my road map will still entail a stint sharpening my business skills... View Details

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

of the group and each professional or student. But here’s the key difference from a contractual relationship: They are generous in the ways they meet the objectives of others. In a contractual relationship, leaders and teachers show up to... View Details

Keywords: by Martha Lagace; Education

27 Jan 2009
First Look

First Look: January 27, 2009

strategic choices that affect both the expected profits of the firm and their riskiness. Even if competition at first pushes the manager towards profit maximization as commonly argued, I show that further increases in competitive forces... View Details

Keywords: Martha Lagace

22 Feb 2022
News

New Urban Order

says Frank Yang (MBA 2006), a partner at ADL Ventures, a firm that supports innovation in infrastructure companies through business development consulting, funding, and mentorship. Yang is ADL’s point person in the Advanced Building... View Details

Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services

Web

HBS - The year in Review

overcoming every obstacle that the pandemic presented, to ensure the continuity of the School's work. Every team leaned in--from food service workers to security to technology and administrative support--whether on campus or remote. Their... View Details

08 Nov 2016
First Look

November 8, 2016

quantifies immigrant contributions to new firm creation in a wide variety of fields and using multiple definitions. While significant research effort has gone into understanding the economic impact of immigration into the United States,... View Details

Keywords: Sean Silverthorne

November 2005 (Revised December 2016)
Case

Bally Total Fitness (A): The Rise, 1962–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

From a single, modest club in 1962, Bally Total Fitness had grown to become—in management’s words—the “largest and only nationwide commercial operator of fitness centers” in the United States in 2004. Bally had faced its share of challenges, but the last couple of... View Details

Keywords: Bally Total Fitness; Fitness; Gyms; Health Clubs; Chain; Securities And Exchange Commission; Paul Toback; Weight Loss; Exercise; Contracts; Personal Training; Retention; Accounting; Accounting Audits; Accrual Accounting; Finance; Advertising; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Satisfaction; Public Equity; Financing and Loans; Revenue; Revenue Recognition; Geographic Scope; Multinational Firms and Management; Health; Nutrition; Business History; Lawsuits and Litigation; Management; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Delivery; Service Operations; Public Ownership; Problems and Challenges; Business and Shareholder Relations; Business Strategy; Competition; Corporate Strategy; Expansion; Segmentation; Trends; Cost Management; Profit; Growth and Development; Leadership Style; Five Forces Framework; Private Ownership; Opportunities; Motivation and Incentives; Competitive Strategy; Health Industry; United States; Illinois; Chicago

Citation

Educators

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Web

Sexual Harassment - Race, Gender & Equity

looking / acting feminine enough 31% 32% 27% 22% 31% *Regions with too few alumnae residents to analyze (Africa, Oceania) are not highlighted. “[I’ve] clearly been discriminated against for my gender. I’ve been sexually harassed at work by my boss. Working in a US... View Details

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

the key risk factors have developed from a pressure to enhance productivity, eliminate waste, remove supply chain duplication, and drive for cost improvement," says William L. Michels, CEO of consulting firm ADR North America, Ann... View Details

Keywords: by David Stauffer

01 Oct 2000
News

Edward D. Bullard: The Personal Touch

airy plant; all employees are on salary and receive excellent benefits. Training programs -- for both new and current employees -- are extensive, and employee suggestions, with responses, are posted prominently on the production floor. "I'm a View Details

Keywords: Susan Young

18 Jul 2019
Lessons from the Classroom

The Internet of Things Needs a Business Model. Here It Is

a subscription-based service may require more hands-on participation on behalf of the company to ensure customer success. “You have to deliver customer success all the time,” Lal says. “If the customer does not realize the promised... View Details

Keywords: by Michael Blanding; Computer

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

Chances are you've got a story like Andrea Zintz's. Now president of Andrea Zintz & Associates, a consulting firm in Pennington, N.J., she was working for a health-care concern in 1997 when the firm's executive committee decided to... View Details

Keywords: by Nick Morgan

November 2021
Case

Steve Schwarzman on Dealmaking II: When They Hold All the Cards (A)

By: James K. Sebenius and Alex Green

Blackstone Co-founder, Chairman, and CEO Stephen A. Schwarzman, whom Forbes has called “Wall Street’s Greatest Dealmaker,” played a major role in the negotiations that transformed Blackstone from a fragile startup in 1985 with $400,000 in capital into a dominant... View Details

Keywords: Dealmaking; Bargaining; Conflict Resolution; Negotiation; Private Equity; Entrepreneurship; Conflict and Resolution; Problems and Challenges; Negotiation Tactics; Financial Services Industry