Professional Service Firms - Publications - Faculty & Research

01 Aug 2011
Research & Ideas

Immigrant Innovators: Job Stealers or Job Creators?

IBM. But the program also has granted thousands of visas to India-based technology services companies that have US entities, including Infosys, Wipro, and Tata Consultancy Services. As with any controversial topic, both program proponents... View Details

Keywords: by Carmen Nobel; Technology

07 Aug 2006
Research & Ideas

Whatever Happened to Caveat Emptor?

countries. In his new book, Consumer Capitalism: Politics, Product Markets, and Firm Strategy in France and Germany, Trumbull looks at the implications of this rise of consumer protectionism. Sean Silverthorne: You note that until the... View Details

Keywords: by Sean Silverthorne; Retail

09 Apr 2008
Research & Ideas

The Matchmaker of the Modern Economy

contribution? As Ante writes, "ARD was the first professional venture firm that sought to raise money from nonfamily sources—primarily institutional investors such as insurance companies, educational... View Details

Keywords: by Spencer E. Ante

26 Jul 2016
Research & Ideas

Where will Pokémon Go with Your Personal Information?

all time. Data analytics firm Similar Web reported that in its first week alone, the app had been installed on nearly 11 percent of all Android phones in the United States, and surpassed Twitter’s daily usage shortly thereafter. Pokémon... View Details

Keywords: Re: Willy C. Shih; Video Game; Entertainment & Recreation

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

In it, I compared data collected from the offices of a large marketing services firm to which I had been given unusual access. Here are some data from employee engagement studies, human resource reports, and... View Details

Keywords: by James Heskett

07 Mar 2000
Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

employees, rapidly rising health-care costs, and the likely loss of existing protection against lawsuits for pain and suffering from medical events. She then disclosed the results of a 1999 KPMG survey of CEOs and consumers about consumer-driven health care. The View Details

Keywords: by Staff; Health

26 May 2003
Research & Ideas

What Your Competition is Telling You

of a choice helps trigger consumer purchases, and any company whose unique mix of product or service features is competitive can win sales often enough to succeed in the market. Simply put, competitors can do a lot for you. But you'll... View Details

Keywords: by David Stauffer

18 Aug 2011
Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

classmates Alex Stratoudakis and Emma Taylor. In 15 minutes they present their plan for AfterSteps, a Web-based end-of-life planning service that offers advice and secure storage for legal, financial, personal, and funeral documents. For... View Details

Keywords: by Julia Hanna; Education

17 Mar 2021
Research & Ideas

Beyond Pajamas: Sizing Up the Pandemic Shopper

When working professionals were shifting to home offices a year ago as COVID-19 was spreading, comedians and pundits predicted that people would no longer need bras and pants that aren’t stretchy. Instead customers would make room for... View Details

Keywords: by Ayelet Israeli, Eva Ascarza, and Laura Castrillo; Retail

12 Oct 1999
Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

participants with management in creating a new management approach and then researching its efficacy. The process has been used successfully at companies such as Merck, Honeywell, and Hewlett-Packard in addition to Becton Dickinson, and at organizational levels ranging... View Details

Keywords: by Judith A. Ross

18 Aug 2009
First Look

First Look: August 18

members' prior experience working with one another—is one mechanism that helps teams leverage the benefits of diversity in team member experience by alleviating coordination problems that diversity creates. We use detailed project- and individual-level data from an... View Details

Keywords: Martha Lagace

26 Mar 2012
Research & Ideas

What Neuroscience Tells Us About Consumer Desire

outcome, even though that was the effect you wanted in a Western market. On the other hand, a sense of peace might be misconstrued as a failure." Valid Concerns For businesses looking to enlist the services of a neuromarketing... View Details

Keywords: by Carmen Nobel; Consumer Products

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

Chuang, CEO of Aquent, an employment services company headquartered in Boston. In roughly half of the new initiatives Aquent has invested in over the last few years, Chuang estimates, "we have gotten too excited about a new product... View Details

Keywords: by Melissa Raffoni

29 Oct 2007
HBS Case

Marketing Maria: Managing the Athlete Endorsement

saw potential in sports endorsements in the television age. McCormack informed Palmer that he was planning to start up a business revolving around personal business managers or "agents" handling professional golfers' affairs.... View Details

Keywords: by Sarah Jane Gilbert; Sports

09 Nov 2009
Research & Ideas

Come Fly with Me: A History of Airline Leadership

opportunities and promise where others see only defeat.” At each stage of aviation's business life cycle—start-up, growth, maturity, decline, rebirth—new types of leaders emerged, such as entrepreneur C.E. Woolman at Delta in the 1920s and '30s; View Details

Keywords: by Sarah Jane Gilbert; Air Transportation

13 Sep 2011
First Look

First Look: September 13

http://www.ftpress.com/store/product.aspx?isbn=0132779781 Hiring Cheerleaders: Board Appointments of 'Independent' Directors Authors:Lauren Cohen, Andrea Frazzini, and Christopher J. Malloy Publication:Management Science (forthcoming) Abstract We provide evidence that... View Details

Keywords: Sean Silverthorne

09 Jan 2006
Research & Ideas

What Really Drives Your Strategy?

Gilbert Gilbert: The same problem exists today. We have just talked to a large financial services firm that has spent millions of dollars building a formal resource allocation system, yet all their efforts... View Details

Keywords: by Martha Lagace

16 Apr 2008
Lessons from the Classroom

Chris Christensen: Legend of the Classroom

based at HBS, Christensen's influence and legacy extend well beyond the banks of the Charles and transcend the study of business administration. When he received the School's Distinguished Service Award in 1993, Christensen was honored... View Details

Keywords: by Deborah Blagg; Education

04 Apr 2005
What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

but only by the firms that have employee longevity and a valued ... way of life." This may not mean retaining everyone, however, as Horacio Cavallero suggests in commenting that "I have always thought that it was very important... View Details