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  • 19 Apr 2016
  • Blog Post

First Minutes are Critical in New-Employee Orientation

focuses solely on corporate culture and identity of the new workplace. There's a lecture about the firm's history and another about standard operating procedures. There's a packet of information from human resources, emblazoned with the... View Details
Keywords: All Industries
  • 24 Aug 2017
  • News

Unlocking Potential

visionary, while Anderson, as chief operating officer, would bring the administrative and fundraising muscle to make it work. “I have known since I was 18 or 19 exactly what I was good at and exactly what I would do for rest of life,”... View Details
Keywords: Ralph Ranalli; Community Partners; Legal Services; Professional Services
  • 01 Oct 1996
  • News

Leading In a New Era

Internet, and corporations are now buying their entire travel budget through specialized applications we deliver over the Internet." Technology has also changed the decision-making process for airline employees, giving them "the ability to take vast quantities of data... View Details
Keywords: Nancy O. Perry
  • 04 Dec 2012
  • First Look

First Look: December 4

follow advice without understanding why the advice is correct: the average respondent does not demonstrate improved agricultural knowledge, though there is some evidence educated farmers learn from the service. Download the paper:... View Details
Keywords: Carmen Nobel
  • 05 Feb 2013
  • First Look

First Look: Feb. 5

operations intertwined. Working Together in Crises Authors:Leonard, Herman B. "Dutch", and Arnold M. Howitt Publication:Crisis Response Journal Abstract No abstract available. Paper: View Details
Keywords: Sean Silverthorne
  • 22 May 2007
  • First Look

First Look: May 22, 2007

and thereby improve human welfare. Most previous research has emphasized the use of for-profit firms. Such institutions cannot effectively address many environmental problems, however, because environmental problems often transcend firm... View Details
Keywords: Martha Lagace
  • 18 Jan 2021
  • Book

How Thinking Like a Startup Helps Governments Solve More Problems

chapters how entrepreneurs both inside and outside of government can tackle problems by viewing them as opportunities, trying new ideas, scaling them up, and improving public life. “I’m not saying we should take all the behaviors of... View Details
Keywords: by Martha Lagace
  • 07 Apr 2003
  • Research & Ideas

XTV: Xerox’s Attempted Recovery From “Fumbling the Future”

in the book, were overwhelmed by Xerox's mismanagement of the computer applications for its technology. In response to the criticism set forth by the two authors, who were consultants for McKinsey, Xerox decided to improve its ability to... View Details
Keywords: by Henry Chesbrough
  • 22 Nov 2024
  • News

Healthcare Club Hosts its 25th Annual Conference; Alumni Step Out for Global Networking Night; Meet the Club Leader: Andrea Fantacone

interviewed the CEO and CFO of Jeni’s Splendid Ice Creams and got to taste some of their most popular flavors. We spoke to the President of Operations of the Columbus Crew soccer team, followed by a behind-the-scenes tour of their... View Details
Keywords: Margie Kelley
  • 01 Sep 2014
  • News

All For One

improved the movie in the long run. Over time, it became clear to Hill that Pixar’s leaders didn’t profess some great vision that they expected others to follow. Rather, they created an environment in which employees were inspired to... View Details
Keywords: Michael Blanding; faculty; research; Market Research, Photo, Translation, Veterinary and Other Services; Professional Services
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

improves the visibility of a paper on the SSRN network. We also find limited evidence of gaming due to demographic factors and career concerns, and strong evidence of gaming driven by social comparisons with various peer groups. These... View Details
Keywords: Martha Lagace
  • 12 Mar 2013
  • First Look

First Look: March 12

sellers face a fundamental strategy decision: Should they be resellers (like supermarkets), acquiring and then reselling products or services? Should they operate as multisided platforms (like eBay), connecting buyers and sellers without... View Details
Keywords: Sean Silverthorne
  • Web

Past Projects | Social Enterprise | Harvard Business School

"Pilot: New York City" was released in October 2023. The press release can be found here and the full report here . Boston Public Schools Hiring Process Improvement Spring 2022 | Focus : Education Operations... View Details
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • 05 Jun 2018
  • First Look

New Research and Ideas, June 5, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=54150 Can Staggered Boards Improve Value? Evidence from the Massachusetts Natural Experiment By: Daines, Robert, Shelley Xin Li, and Charles C.Y. Wang Abstract—We study the effect of... View Details
Keywords: Dina Gerdeman
  • 15 Sep 2011
  • Research & Ideas

High Ambition Leadership

improvement processes of one kind or another, innovation, and so on. With a few notable exceptions—including Jim Collins's work on "Level Five" leaders, and the treatment of leadership both in my previous book, High Commitment, High... View Details
Keywords: by Martha Lagace
  • 28 Apr 2023
  • Blog Post

Creating a Workplace That Supports Employees in Work and Life

real results. Equity Audits The first step is to understand where your organization needs to improve so that time and money can be put behind the right efforts. Elizabeth Zwart (MBA 2023) recommended companies “explore, and then address,... View Details
Keywords: All Industries
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

small open economy, final goods production is carried out by foreign and domestic firms, which compete for skilled labor, unskilled labor, and intermediate products. To operate a firm in the intermediate goods sector, entrepreneurs must... View Details
Keywords: Sean Silverthorne
  • 05 Oct 2009
  • Research & Ideas

The Vanguard Corporation

here's what makes me think the parade is growing: Companies that do not operate this way will not only lose the advantages of innovation, motivation, and public support, they will also have trouble being coherent and finding business... View Details
Keywords: by Sean Silverthorne
  • 09 Nov 2010
  • First Look

First Look: November 9, 2010

each branch of the armed services must make. Army and Marine Corps officers operate in an inherently uncertain environment. They define the mission but then give subordinates the flexibility to adjust to realities on the ground. This... View Details
Keywords: Sean Silverthorne