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Show Results For
- All HBS Web
(3,288)
- People (8)
- News (577)
- Research (2,248)
- Events (20)
- Multimedia (18)
- Faculty Publications (1,389)
- 01 Dec 2020
- News
Karmic Kickstart
institution of higher learning. His job offer—to serve on a highly effective and motivated five-member team launching a new approach to education in a very special country—was the start of an extraordinary rebirth for both of us. Over the... View Details
- 24 Nov 2014
- News
New York Alumni Connect Around a 'Vision' for the New HBS
not just motivated but compelled and driven to change the status quo and make a difference every single day. “We live in a turbulent world,” Lee added. “The world desperately needs the type of leadership that people in this room can... View Details
- 09 Apr 2020
- Research & Ideas
How Social Entrepreneurs Can Increase Their Investment Impact
Both impact investing and traditional philanthropy are on the rise after the decade-long economic boom following the Great Recession. But when does an impact investment make a bigger difference than a grant? The question is far more complicated than simply evaluating... View Details
Keywords: by Rachel Layne
- 08 Feb 2018
- Op-Ed
What’s Missing From the Debate About Trump’s Tax Plan
Republicans can make their case that this tax plan represents progress based not on unrealistic optimism but on sincere beliefs about the proper role of government. Democrats can challenge them not by issuing doomsday projections or questioning their View Details
Keywords: by Matthew Weinzierl
- 16 Aug 2011
- First Look
First Look: August 16
affected by how similar (in both size and valence) those causes were to event consequences. Additional experiments further suggested that this "consequence-cause matching" arises because people are motivated to see the world as... View Details
Keywords: Sean Silverthorne
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
business and the company's strategy. In a service business like Tesco's, the health of the brand depends heavily on the quality of the millions of daily transactions between shoppers and staff. Motivating the front-line personnel is... View Details
Keywords: by John Quelch
- 05 Apr 2004
- What Do You Think?
Should We Brace Ourselves for Another Era of M&A Value Destruction?
Jean-Marc Frion opined that, "Only in certain circles, such as family…where both parties sincerely want the good of the other and are not motivated by greed, can there be deals in which neither of the two loses." Does it... View Details
Keywords: by James Heskett
- 10 Aug 2022
- News
Generosity Multiplied
since a bit of tension motivates concerned donors to act. Perhaps the best-known of these drives is the annual Christmas Challenge, which opens on Giving Tuesday and lasts for one week. Last year’s campaign raised £24 million for 900... View Details
Keywords: Margie Kelley
- 22 Feb 2022
- News
Vision: Learning Curve
them to deliver play-based exercises and quizzes to parents and children several times a week. Parents upload photos and videos of the results, and teachers respond with gamified feedback like smiley face–based report cards. “We work with groups so that they can View Details
- 27 Jul 2023
- Blog Post
Buy big, sell small
were motivated to try ApnaKlub’s data-based fixes to unprecedented sourcing and transport problems. “We got our foothold because we could help when no one else had solutions,” Shruti says. After rapid growth over the last two years,... View Details
- 01 Jun 2000
- News
Going Public: Scott C. Bolick
Student Association president, Bolick has put his personal imprimatur on the Army's notion of motivating people and achieving results. Above all, he remembers the encouragement of that Army instructor who reinforced his belief that people... View Details
Keywords: Nancy O. Perry
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting (Working Paper) A working paper made the Top 10! For decades, goal setting has been promoted as a halcyon pill for improving employee motivation and performance... View Details
Keywords: by Staff
- 11 Jan 2008
- Working Paper Summaries
See No Evil: When We Overlook Other People’s Unethical Behavior
- Article
Enfranchisement of Service Workers
By: Leonard A. Schlesinger and James Heskett
Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details
Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States
Schlesinger, Leonard A., and James Heskett. "Enfranchisement of Service Workers." California Management Review 33, no. 4 (Summer 1991).
- August 2013
- Teaching Note
Multiasistencia: Redefining the Relationship with Its Service Professionals
By: F. Asis Martinez-Jerez
Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service profesionals from a referral model to a guaranteed workload one. View Details
- 2009
- Working Paper
Anticommons and Optimal Patent Policy in a Model of Sequential Innovation
By: Gaston Llanes and Stefano Trento
We present a model of sequential innovation in which an innovator uses several research inputs to invent a new good. These inputs, in turn, must be invented before they can be used by the final innovator. As a consequence, the degree of patent protection affects the... View Details
Keywords: Cost; Revenue; Policy; Innovation and Invention; Patents; Research; Motivation and Incentives
Llanes, Gaston, and Stefano Trento. "Anticommons and Optimal Patent Policy in a Model of Sequential Innovation." Harvard Business School Working Paper, No. 09-148, June 2009.
- 2008
- Book
Finding Your True North: A Personal Guide
By: Bill George, Andrew McLean and Nick Craig
Based on Bill George's bestselling book True North, this personal guide offers leaders a comprehensive method for identifying their unique “True North.” The book offers methods for personal reflection and includes targeted exercises that help leaders hone in on the... View Details
Keywords: Values and Beliefs; Leadership; Personal Development and Career; Motivation and Incentives; Personal Characteristics
George, Bill, Andrew McLean, and Nick Craig. Finding Your True North: A Personal Guide. San Francisco: Jossey-Bass, 2008.
- February 1999 (Revised October 1999)
- Background Note
Note on Physician Compensation and Financial Incentives
By: Richard M.J. Bohmer and Melanie M Harshbarger
A review of the use and effectiveness of financial incentives in changing physician behavior. View Details
Keywords: Change; Finance; Compensation and Benefits; Performance Effectiveness; Behavior; Motivation and Incentives
Bohmer, Richard M.J., and Melanie M Harshbarger. "Note on Physician Compensation and Financial Incentives." Harvard Business School Background Note 699-151, February 1999. (Revised October 1999.)
- October 2009
- Article
Influence and Inefficiency in the Internal Capital Market
By: Julie Wulf
I model inefficient resource allocations in M-form organizations due to influence activities by division managers that skew capital budgets in their favor. Corporate headquarters receives two types of signals about investment opportunities: private signals that can be... View Details
Keywords: Capital Markets; Resource Allocation; Business Processes; Capital Budgeting; Business Headquarters; Investment; Opportunities; Cost; Value; Motivation and Incentives; Equity
Wulf, Julie. "Influence and Inefficiency in the Internal Capital Market." Journal of Economic Behavior & Organization 72, no. 1 (October 2009): 305–321.