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  • All HBS Web  (7,974)
    • People  (59)
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  • November 1986 (Revised December 1998)
  • Case

Disctech, Inc.

Describes a company that had problems of fraudulent financial reporting. Provides an opportunity to discuss the roles of top management, financial management, internal and external auditors, and the audit committee of the board of directors in such circumstances. The... View Details
Keywords: Crime and Corruption; Financial Reporting
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Merchant, Kenneth A. "Disctech, Inc." Harvard Business School Case 187-066, November 1986. (Revised December 1998.)
  • October 1994 (Revised November 1994)
  • Case

British Airways: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser and Norman Klein
Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer complaints. Competitive alliances in international markets are noted, but the focus is on the evolving commitment... View Details
Keywords: Debates; Customer Focus and Relationships; Globalized Markets and Industries; Service Delivery; Alliances; Information Technology; Aerospace Industry
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Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.)
  • 03 Aug 2015
  • News

Five lessons for success from tech giants Microsoft, Intel and Apple

    Richard S. Tedlow

    Richard S. Tedlow is the Class of 1949 Professor of Business Administration at the Harvard Business School, where he is a specialist in the history of business.

    Professor Tedlow received his B.A. from Yale in 1969 and his M.A. and Ph.D. in history from... View Details

    Keywords: advertising; computer; marketing industry; retailing; semiconductor; tire
    • 13 Nov 2020
    • News

    Global Ambition

    business as executive director of the board and president of the international division. “HBS opened my eyes to different perspectives that I never would have been exposed to,” says Chew, who remains grateful for the fellowship he... View Details
    • August 2002
    • Other Article

    The Determinants of National Innovative Capacity

    By: Jeffrey L. Furman, Michael E. Porter and Scott Stern
    Motivated by differences in innovation intensity across advanced economies, this paper presents an empirical examination of the determinants of country-level production of international patents. We introduce a novel framework based on the concept of national innovative... View Details
    Keywords: Economics; Growth and Development
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    Furman, Jeffrey L., Michael E. Porter, and Scott Stern. "The Determinants of National Innovative Capacity." Research Policy 31, no. 6 (August 2002): 899–933.
    • June 2006 (Revised August 2006)
    • Background Note

    The Virtual Entrepreneurial Team Exercise—VETE ; Overview and Instructions for Participants

    By: Daniel J. Isenberg
    Describes the virtual entrepreneurial team exercise, a role-play simulation involving teams of five students from several international business schools around the world. Provides a detailed set of instructions to faculty from non-HBS business schools. The teams... View Details
    Keywords: Groups and Teams; Entrepreneurship
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    Isenberg, Daniel J. "The Virtual Entrepreneurial Team Exercise—VETE ; Overview and Instructions for Participants." Harvard Business School Background Note 806-158, June 2006. (Revised August 2006.)
    • 04 Feb 2014
    • News

    How Microsoft’s Global Search Ended at Home

    • 24 Sep 2007
    • Research & Ideas

    The FDA: What Will the Next 100 Years Bring?

    but not impede innovations targeted to specific subgroups. Q: What are you working on next? A: I recently joined the Business, Government & International Economy unit at HBS and am in the early stages of developing a research project... View Details
    Keywords: by Sean Silverthorne; Biotechnology; Consumer Products; Food & Beverage; Health
    • Web

    Positions - Faculty & Research

    passed. Interested applicants for positions starting July 2026 should check back again at a later date. Business, Government & the International Economy The deadline for applications for July 2025 openings has passed. Interested... View Details
    • Research Summary

    The Origins, Current State, and Future of Capitalism

    By: Sophus A. Reinert
    Starting with the dawn of market capitalism in Renaissance Italy, Professor Reinert works at the intersection of economic ideas, policies, and practices in history, particularly as seen through the lens of national strategies in international competition. He seeks to... View Details
    • October 2010 (Revised July 2013)
    • Case

    ActionAid International: Globalizing Governance, Localizing Accountability

    By: Alnoor Ebrahim and Rachel Gordon
    As a global NGO working in 45 countries, ActionAid International aims to eradicate poverty by addressing its underlying causes such as injustice and inequality. This case follows a series of radical transformations implemented by the organization's CEO, Ramesh Singh—a... View Details
    Keywords: Local Range; Globalized Firms and Management; Corporate Accountability; Corporate Governance; Leading Change; Organizational Change and Adaptation; Organizational Structure; Nonprofit Organizations; Power and Influence; Johannesburg; London
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    Ebrahim, Alnoor, and Rachel Gordon. "ActionAid International: Globalizing Governance, Localizing Accountability." Harvard Business School Case 311-004, October 2010. (Revised July 2013.)
    • July – August 2011
    • Article

    What Factors Drive Analyst Forecasts?

    By: Boris Groysberg, Paul Healy, Nitin Nohria and George Serafeim
    A firm's competitive environment, its strategic choices, and its internal capabilities are considered important determinants of its future performance. Yet there is little evidence on whether analysts' forecasts of firm performance actually reflect any of these factors... View Details
    Keywords: Competition; Forecasting and Prediction; Industry Growth; Judgments; Performance; Valuation; Price; Quality; Innovation and Invention; Organizational Culture; Competency and Skills; Surveys
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    Groysberg, Boris, Paul Healy, Nitin Nohria, and George Serafeim. "What Factors Drive Analyst Forecasts?" Financial Analysts Journal 67, no. 4 (July–August 2011).
    • Research Summary

    National Innovation Systems in the Life Sciences

    This is an international comparative study of how institutional contexts shape the process by which science is leveraged into commercial technology. The study explores how variance in corporate governance systems, knowledge- and skill-formation systems, and... View Details
    • June 2005 (Revised January 2007)
    • Case

    Equator Principles, The: An Industry Approach to Managing Environmental and Social Risks

    By: Benjamin C. Esty, Carin-Isabel Knoop and Aldo Sesia
    In June 2003, 10 leading international banks adopted new voluntary guidelines, called the Equator Principles, to promote sustainable development in project finance. In recent years, nongovernmental organizations (NGOs) had raised issues about the lenders'... View Details
    Keywords: Risk and Uncertainty; Competition; Corporate Social Responsibility and Impact; Social Issues; Environmental Sustainability; Policy; Project Finance; Standards; Projects; Commercial Banking; Non-Governmental Organizations
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    Esty, Benjamin C., Carin-Isabel Knoop, and Aldo Sesia. "Equator Principles, The: An Industry Approach to Managing Environmental and Social Risks." Harvard Business School Case 205-114, June 2005. (Revised January 2007.)

      William R. Kerr

      William Kerr is the D’Arbeloff Professor of Business Administration at Harvard Business School. Bill is Senior Associate Dean for Faculty Development and Research, co-director of Harvard’s Managing the Future of Work initiative, and faculty chair of the... View Details

      Keywords: communications; computer; consulting; high technology; information technology industry; management consulting; manufacturing; telecommunications; venture capital industry
      • August 1985 (Revised July 1991)
      • Case

      Universal Circuits, Inc.

      By: Thomas R. Piper
      The manager of international finance of a major U.S. electronics company is concerned about the exposure of the firm to changes in exchange rates. Of particular concern is the exposure of operations to changes in real exchange rates. The teaching objectives include: 1)... View Details
      Keywords: Credit Derivatives and Swaps; International Finance; Currency Exchange Rate; Business Plan; Risk and Uncertainty; Financial Management; Financial Strategy; Electronics Industry; United States
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      Piper, Thomas R. "Universal Circuits, Inc." Harvard Business School Case 286-006, August 1985. (Revised July 1991.)
      • August 2020 (Revised May 2021)
      • Case

      PayPal: The Next Chapter

      By: Michael Porter, Mark Kramer and Annelena Lobb
      Can a social purpose and stakeholder capitalism confer a powerful competitive advantage in the age of COVID-19? For PayPal, the answer is yes. After spinning off from eBay in a 2015 IPO, the company declared its purpose as "democratizing financial services" by ensuring... View Details
      Keywords: Mission and Purpose; Finance; Business and Stakeholder Relations; Social Entrepreneurship; Competitive Advantage; Financial Services Industry
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      Porter, Michael, Mark Kramer, and Annelena Lobb. "PayPal: The Next Chapter." Harvard Business School Case 721-378, August 2020. (Revised May 2021.)
      • 12 PM – 1 PM EDT, 15 Apr 2020
      • Webinars: Career

      Is Your Career Recession-Ready?

      Dick Vietor, Baker Foundation Professor, and former Unit Head of Business, Government and the International Economy (BGIE), and Lauren Murphy, Director, HBS Career & Professional Development (CPD), address what's likely ahead in the global economy and how best to... View Details
      • May 1999 (Revised July 1999)
      • Background Note

      Global Friction Among Information Infrastructures

      By: George C. Lodge and Cate Reavis
      Examines the conflicts in international communications that result from changing technologies and divergent country policies toward developing infrastructures. Examines a number of different national information infrastructures (NIIs). Points of friction, such as... View Details
      Keywords: Conflict Management; Infrastructure; Communication Technology; Cross-Cultural and Cross-Border Issues
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      Lodge, George C., and Cate Reavis. "Global Friction Among Information Infrastructures." Harvard Business School Background Note 799-152, May 1999. (Revised July 1999.)
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