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  • September 1988 (Revised September 1993)
  • Case

Mrs. Fields Cookies

By: James I. Cash Jr.
Mrs. Fields Cookies is a small company selling freshly baked goods through privately owned specialty stores (each store sells only Mrs. Fields products). The company has about 8,000 employees worldwide and less than 150 information systems people for a unique leverage... View Details
Keywords: Acquisition; Information Management; Organizational Structure; Customer Relationship Management; Business Growth and Maturation; Networks; Internet and the Web; Food and Beverage Industry; Information Technology Industry
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Cash, James I., Jr. "Mrs. Fields Cookies." Harvard Business School Case 189-056, September 1988. (Revised September 1993.)
  • 28 Apr 2011
  • Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

distribution chains. Big companies also tap promising ideas for innovation through their relationships with entrepreneurial growth companies, whether as suppliers or as investment targets for corporate venture capital. To help small View Details
Keywords: by Rosabeth Moss Kanter
  • 04 Dec 2018
  • First Look

New Research and Ideas, December 4, 2018

many interviewees in Latin America discussed how they adapted to heavier government oversight by forming closer ties or working relationships with incumbent administrations. This article demonstrates how oral history testimony can deepen... View Details
Keywords: Dina Gerdeman
  • March 2019
  • Case

HOPI: Turkey's Shopping Companion

By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu
The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer... View Details
Keywords: Loyalty Programs; Multi-vendor Platform; Retail; Big Data; Customer Relationship Management; Mobile and Wireless Technology; Business Model; Analytics and Data Science; Competitive Strategy; Decision Making; Applications and Software; Digital Platforms; Technology Industry; Retail Industry; Turkey
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Gupta, Sunil, Donald Ngwe, and Gamze Yucaoglu. "HOPI: Turkey's Shopping Companion." Harvard Business School Case 519-057, March 2019.
  • 01 Mar 2005
  • News

Turkish Delight

Harvard’s Brew House. When the pair sold the business in 2000 it had grown to twelve restaurants; after that, Byford plunged into his new career as a writer and independent analyst on international relations. He took a seminar at Boston... View Details
Keywords: Julia Hanna; Executive, Legislative, and Other General Government Support; Government
  • 31 May 2004
  • Research & Ideas

How Team Leaders Show Support–or Not

What do leaders do to make employees in creative functions feel supported or not? That was one of the research questions posed by Harvard Business School professor Teresa Amabile and colleagues in what has turned into a penetrating study... View Details
Keywords: by Martha Lagace
  • July 2008 (Revised November 2012)
  • Case

Negotiating Equity Splits at UpDown

By: Noam Wasserman and Deepak Malhotra
Michael Reich is having severe doubts about how he split the equity with his co-founders two months ago, when they completed a one-page "November Agreement." Since then, Michael has found an angel investor and has worked non-stop on the business, while one co-founder... View Details
Keywords: Business Startups; Entrepreneurship; Capital; Venture Capital; Equity; Compensation and Benefits; Negotiation; Partners and Partnerships
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Wasserman, Noam, and Deepak Malhotra. "Negotiating Equity Splits at UpDown." Harvard Business School Case 809-020, July 2008. (Revised November 2012.)
  • Web

Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend: Senior-level management from health... View Details
  • 04 Jan 2021
  • Blog Post

The First Alumni of the MS/MBA: Engineering Sciences Program

In May 2020, the MS/MBA: Engineering Sciences program graduated its first cohort of students, growing the program’s alumni base from 0 to 28. These alumni joined the program’s existing 32 Alumni Advisors - a group of entrepreneurs, VCs, and View Details
  • 14 Sep 2023
  • Blog Post

MBAs Accelerate Their Social Enterprise Ventures

energizing relationships with farmers and changemakers that deepened my commitment to create impact in this space. Benjamin: Throughout my summer venture, extensive dialogues with NGOs and migrants across Europe confirmed my hypothesis: a... View Details
  • 09 Dec 2008
  • First Look

First Look: December 9, 2008

result does not extend to claim games with more than three agents. However, if nonbossiness is added, then equal division is restored. Download the paper: http://www.hbs.edu/research/pdf/09-069.pdf   Cases & Course MaterialsThe Big Easy, Not So Easy Harvard View Details
Keywords: Martha Lagace
  • January–February 2014
  • Article

Blame Me

By: Kevin Sharer
The author looks at the psychological side of management, discussing his realization that thinking about and acknowledging his own contributions to organizational underperformance or other work problems is critical to getting employees to improve and generating... View Details
Keywords: Management Style; Perspective; Relationships; Performance
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Sharer, Kevin. "Blame Me." Harvard Business Review 92, nos. 1-2 (January–February 2014): 36.
  • 23 Jan 2007
  • First Look

First Look: January 23, 2007

  Working PapersNone this week.   Cases & Course MaterialsBundling the Contracts: TA-Energy Harvard Business School Case 807-075 Stimulates discussion of entrepreneurship in emerging economies, especially for entrepreneurs returning... View Details
Keywords: Martha Lagace
  • February 2009 (Revised September 2010)
  • Case

JWT China: Advertising for the New Chinese Consumer

By: Elisabeth Koll
This case analyzes the business strategy and expansion of JWT China from the late 1990s to 2008. As part of the world's fourth largest marketing communications network, JWT China grew into one of the largest integrated communications companies in China operating from... View Details
Keywords: Governing Rules, Regulations, and Reforms; Marketing Strategy; Consumer Behavior; Business and Government Relations; Business Strategy; Expansion; Advertising Industry; China
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Koll, Elisabeth. "JWT China: Advertising for the New Chinese Consumer." Harvard Business School Case 809-079, February 2009. (Revised September 2010.)
  • 14 Jul 2003
  • Research & Ideas

Understaffed and Overworked: What Now?

Meet Cheryl Andrus: Manager. Survivor. A vice president responsible for corporate and product marketing at FranklinCovey in Salt Lake City, Andrus was asked in August 2002 to also take charge of one of the company's business lines. Along... View Details
Keywords: by Paul Michelman
  • September 2017
  • Teaching Note

The Productivity Decline: Demographics, Robots, or Globalization?

By: Laura Alfaro and Hayley Pallan
In the early 21st century, there was a noticeable trend of declining productivity growth. Despite the persistent decline in productivity growth, a consensus on its explanation had not been reached. Some of the debate focused on the technicalities of productivity... View Details
Keywords: Performance Productivity; Measurement and Metrics; Technological Innovation; Economic Slowdown and Stagnation; Globalization; Business and Government Relations
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Alfaro, Laura, and Hayley Pallan. "The Productivity Decline: Demographics, Robots, or Globalization?" Harvard Business School Teaching Note 718-014, September 2017.
  • June 2016 (Revised January 2018)
  • Case

World Wildlife Fund (WWF)

By: Ramon Casadesus-Masanell and Jordan Mitchell
Nearly all environmental organizations have a similar aim: to stop the degradation of the natural environment. However, the strategies that environmental organizations choose to employ are sometimes starkly different. This case compares the models of two dissimilar... View Details
Keywords: Business Model; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations; Business Strategy
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Casadesus-Masanell, Ramon, and Jordan Mitchell. "World Wildlife Fund (WWF)." Harvard Business School Case 716-468, June 2016. (Revised January 2018.)
  • Web

Growing on the Job - Alumni

a more personally and professionally rewarding career path. Harvard ManageMentor Featured Lesson: Managing Your Boss You and your boss are critical to each other's success. Take the initiative to have the best possible working View Details
  • November 2008 (Revised November 2012)
  • Case

Savage Beast (A)

By: Noam Wasserman and LP Maurice
For several months, things had been spiraling downwards at Savage Beast, the music-recommendation company started three years before by Tim Westergren. The company's founder-CEO recently left due to pressures both at home and within the venture. Dozens of investors... View Details
Keywords: Business Startups; Entrepreneurship; Venture Capital; Lawsuits and Litigation; Leadership; Groups and Teams
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Wasserman, Noam, and LP Maurice. "Savage Beast (A)." Harvard Business School Case 809-069, November 2008. (Revised November 2012.)
  • 04 Oct 2022
  • What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

GenZers’ need for “connection” be any less than that of preceding generations? Has the pandemic so affected their outlook and behavior that they in turn will affect the way work is performed and businesses are organized and led? Have... View Details
Keywords: by James Heskett
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