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  • 22 Apr 2008
  • First Look

First Look: April 22, 2008

Business School Exercise 408-076 Gerson Lehrman Group (GLG) brought together decision makers in search of hard-to-find answers with specialized experts in nearly every imaginable field. Over time, GLG developed software to help minimize... View Details
Keywords: Martha Lagace
  • 01 Sep 2007
  • News

Riding It Out

an off-the-shelf software system that will work for most of their purposes,” he says. “In our case, we had to design one from the ground up.” The customized system allows SmartPak to adapt its process on an as-needed basis. For example,... View Details
Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade
  • Web

A Day in the Life: IT Business Analyst | Information Technology

do with process improvement and software implementation. Since I'm the manager of the team, I spend more time keeping track of what is going on across IT as a whole to see if there are areas where we can help. In situations where I’m... View Details
  • Web

Product Management - Course Catalog

facing software products in the internet, mobile and marketplace sectors. In the 2024-2025 academic year, cases and exercises will be grounded in products from: Uber, Spotify, Ancestry, Amazon, YouTube, Netflix, Slack, Redfin, Xero,... View Details
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

elephant attack to become a leading artificial intelligence software company. The case describes his unusual management approach emphasizing employee testing and selection, customer testing and selection, and a high degree of... View Details
Keywords: Dina Gerdeman
  • 02 Feb 2016
  • First Look

February 2, 2016

answer a reflection of a strategic weakness, or was it actually consistent with design principles established by the development team? The case seeks to expand students' view of the product development process. Traditional software... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2014
  • First Look

First Look: July 8

patents nor copyright to protect its technology. The company even allows its designers to use its software when they do independent work. The case encourages a discussion of the role of intellectual property rights in safeguarding... View Details
Keywords: Carmen Nobel
  • 01 Jun 2018
  • News

Up by the Roots

technology vendors took a hit as well. That opened the field to nimbler startups with innovative ideas, says Brooks Gibbins (PMD 77, 2002), a software developer-turned-entrepreneur-turned-venture capitalist who in 2013 cofounded New... View Details
Keywords: Alexander Gelfand; illustrations by Dan Page
  • 01 Feb 1999
  • News

HBS Alumni Association Board of Directors: President's Report

themselves, and develop a communal approach to software platforms to support office operations. In addition, the committee will conduct a survey of clubs to improve its understanding of their successes and challenges. The ultimate goal of... View Details
  • March 1999
  • Case

MySoftware Company (A)

By: H. Kent Bowen and Nicole Tempest
In 1997, Gregory Slayton took the position as CEO of MySoftware, which had been experiencing revenue and operating losses for the past two years. Within 90 days, he stabilized the company through a combination of cost cutting, financial discipline, and accountability... View Details
Keywords: Decisions; Cost Management; Profit; Employees; Growth and Development Strategy; Operations; Outcome or Result; Partners and Partnerships; Internet and the Web; Applications and Software; Information Technology Industry
Related
  • 15 Dec 2015
  • News

The Year in Ideas 2015

R&D-intensive fields are likely to correctly predict the success of the firm, but that the same is not true in non-R&D-intensive sectors. Why? Perhaps because success in sectors like consumer software relies less heavily on the initial... View Details
Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White
  • 10 Sep 2007
  • Research & Ideas

High Note: Managing the Medici String Quartet

Robertson working for you as your key software developer, drug researcher, or designer, he would be a handful, to say the least. There are key people in these kinds of businesses, and they are what they are. One of the managing partners... View Details
Keywords: by Martha Lagace; Music
  • 18 Mar 2014
  • First Look

First Look: March 18

findings imply that firm oversight is important during market booms, just when stock prices suggest all is well. Download working paper: http://www.people.hbs.edu/mrhodeskropf/GovMisFirms_v39.pdf Visualizing and Measuring Software... View Details
Keywords: Sean Silverthorne
  • 27 Mar 2005
  • Research & Ideas

Should I Pay the Bribe?

around the topic of extortion. "The Shakedown" looks at the conflicts faced by the owner of a software development center in Kiev. Pavlo Zhuk, the U.S.-based co-owner, is notified by his partner that their Kiev office has been... View Details
Keywords: by Cynthia D. Churchwell
  • 01 Jun 2014
  • News

The Digital Deck

staffed studio that allows participants to interact in real time with one another and with a faculty member, much as they would in a physical classroom. Up to 60 participants per session download software that provides a perspective view... View Details
Keywords: Julia Hanna
  • November 2019
  • Supplement

Innovation at Uber: The Launch of Express POOL

By: Chiara Farronato, Alan MacCormack and Sarah Mehta
This multimedia supplement accompanies the case “Innovation at Uber: the Launch of Express POOL” (case no. 619-003). Set in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This multimedia supplement... View Details
Keywords: Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Information Technology; Mobile and Wireless Technology; Applications and Software; Digital Platforms; Technology Industry; California; San Francisco
Related
  • March 2019
  • Case

HOPI: Turkey's Shopping Companion

By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu
The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer... View Details
Keywords: Loyalty Programs; Multi-vendor Platform; Retail; Big Data; Customer Relationship Management; Mobile and Wireless Technology; Business Model; Analytics and Data Science; Competitive Strategy; Decision Making; Applications and Software; Digital Platforms; Technology Industry; Retail Industry; Turkey
Related
  • 09 Jun 2003
  • Research & Ideas

The Benefits of “Not Invented Here”

invests significant resources in software such as Java and Linux that IBM does not own in order to integrate many companies' products and services for IBM's customers. Intel invests significant resources in university research (which it... View Details
Keywords: by Sean Silverthorne
  • 01 Dec 2016
  • News

Case Study: Sweat the Technique

category first. —J. W. Penland (MBA 1996) Hardware obsolesces quickly; it is costly to build, upgrade, retool, and distribute. Data and software are fungible across devices. Data can be cross-utilized with fitness and lifestyle partners... View Details
Keywords: Dan Morrell
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

product dubbed a “wearables game changer”; and enjoyed a loyal customer base, particularly among technology early adopters and the community of software developers that created applications and watch faces for its products. Nonetheless,... View Details
Keywords: Sean Silverthorne