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Show Results For
- All HBS Web
(3,793)
- People (11)
- News (1,207)
- Research (2,206)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,440)
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer satisfaction could help transform... View Details
- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
donor list and money raised? Is it the affiliate that actually raises the funds, or the national organization that provides the overall brand and direction? Are affiliates delivering the level of service defined by the national... View Details
Keywords: by Sean Silverthorne
- 06 Dec 2021
- News
What's the Word?
services produced. (GameStop, for example, is up more than 900 percent YTD.) “That means, in the medium to long term, these stocks are likely to fall in value, which is not a great recipe for some of these excited, first-time investors,”... View Details
- 01 Sep 2014
- News
New Idea: On-Demand Package Delivery
potential customers on Facebook and LinkedIn, and purchase mover’s dollies to help them make deliveries. The cofounders successfully tested Boxxify throughout April and May in Boston’s Back Bay, where their research showed only 3 percent of buildings have doormen. They... View Details
Keywords: Francis Storrs
- 26 Feb 2009
- News
Last Look - March 2009
Our thanks to HRPBA ’60-ers Sandy Krickovic Self and Nancy Needham Merrill, who recognized themselves as the second and third models in the photo. Self wrote: “In Malcolm McNair’s Marketing class, we were studying the women’s retail clothing market and how there was... View Details
- 10 Apr 2019
- News
Rakuten’s Mikitani Bets $5.5 Billion To Shake Up Japan’s Telecom Industry
10 million customers in the next nine years. The plan, the article notes, relies on leveraging Rakuten’s 100 million existing e-commerce, banking, and credit card customers. “Using our ecosystem, we can acquire customers at a relatively lower cost,” Mikitani (MBA 1993)... View Details
- 15 Feb 2016
- Research & Ideas
Want Your Employees to Plan Better for Retirement? Don't Do This
often look to similar individuals and imitate their actions. This allows them to capitalize on the research others have already done and makes them feel secure through a sense of normalcy. The publicly-held technology company Opower, which View Details
- 01 Jun 2003
- News
400 and Counting: Surge in HBS Cases with Women Protagonists
in key decision-making roles. “The cases feature women in all areas of responsibility, including accounting, production and operations management, competitive strategy, entrepreneurship, and service... View Details
- Web
HBS - Financials | Statement of Activity & Cash Flows
73 64 71 Supplies & Equipment 10 10 12 Professional Services 53 46 59 Fellowships 57 53 57 University Assessments 27 21 26 Debt Service 2 2 3 Depreciation 45 46 45 Other Expenses 124 73 102 Total Expenses... View Details
- 01 Sep 2004
- News
Corey, Lombard Remembered
teaching at HBS in 1948 while working toward a Ph.D. (1950) in economics from Harvard. A recipient of the Distinguished Service Award from HBS in 1993, Corey retired from the faculty in 1990. George Lombard, the Louis E. Kirstein... View Details
- 01 Jun 2003
- News
Up Against The Firewall
matter to leave to tech departments, no matter how good they may be,” warns HBS assistant professor Robert D. Austin. “That’s because, more than being a technical problem, achieving cyber security is an operational issue that requires... View Details
- 01 Jun 2011
- News
The Best-Laid Plans
210 is Jess Bloomgarden (MBA 2012), with classmates Alex Stratoudakis and Emma Taylor. In fifteen minutes they present their plan for AfterSteps, a Web-based end-of-life planning service that offers advice and secure storage for legal,... View Details
Kenneth Salas
Kenny Salas is a fintech entrepreneur and operating executive, currently at the helm of nuDesk, which helps companies scale through AI-driven solutions and dedicated talent hubs in Mexico. As a Partner at Cintar Group, he actively invests... View Details
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details
Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- 01 Jun 2005
- News
Do You Speak Business?
At Dell Beijing, Andy Klump (MBA ’03) was excelling at his job — selling computer hardware and services solutions to multinationals — when the company’s 360-degree performance-review process underwent a change. As part of the new... View Details
Keywords: Garry Emmons
- 01 Dec 2017
- News
A Safer—and Speedier—Way to Name Your Startup
sector, taking what we had learned about name selection and availability and making it accessible inexpensively to everyone, everywhere,” says Master. Say you have a name in mind for a financial planning service firm. Type in your name... View Details
Keywords: Julia Hanna
- 01 Jun 2025
- News
Barbie: Reviving a Cultural Icon at Mattel
Like countless others in the summer of 2023, HBS professor Elie Ofek went to the theater to see the blockbuster film Barbie and found himself enveloped by the pink-drenched marketing blitz that had all but taken over the world. To Ofek, who teaches in the Marketing... View Details
- 01 Jun 2024
- News
Case Study: Ready for an Upgrade
Illustration by Alvaro Dominguez The Los Angeles–based startup Stell was borne of a pain point almost as old as recorded history itself: paperwork. One of Stell’s cofounders, Malory McLemore (MBA 2022), had landed a job as an engineer at Airbus after earning a... View Details
- 01 Oct 1996
- News
Creating Miracles — Charles A. Coverdale (MBA 1971)
inspired to enter the ministry in 1975. Since taking over the leadership of First Baptist in 1982, he has proven just what a community can accomplish through faith and determination. Operating from spartan offices in the church basement,... View Details
Keywords: Marguerite Rigoglioso
- 01 Aug 2002
- News
HBS Business Plan Contest Keeps Entrepreneurial Spirit Alive
track, defined as any organization whose core activities address social issues. Each winning team received $10,000 in cash as well as $10,000 in in-kind accounting and legal services to get its venture up and running. For the fourth year,... View Details