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      • May 1995
      • Article

      The Influence of Supervisory Promotion and Network Location on Subordinate Careers in a Dual Ladder RD&E Setting

      By: R. Katz, Michael Tushman and T. Allen
      Keywords: Human Resources; Personal Development and Career; Research and Development
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      Katz, R., Michael Tushman, and T. Allen. "The Influence of Supervisory Promotion and Network Location on Subordinate Careers in a Dual Ladder RD&E Setting." Management Science 41, no. 5 (May 1995): 848–863.
      • April 1995 (Revised March 1996)
      • Supplement

      Wetherill Associates, Inc. Supplement

      By: Lynn S. Paine and Charles A Nichols III
      Describes the compensation system implemented for Wetherill Associates employees as of January 1995 and reports the company's financial results for 1994. View Details
      Keywords: Business Earnings; Compensation and Benefits
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      Paine, Lynn S., and Charles A Nichols III. "Wetherill Associates, Inc. Supplement." Harvard Business School Supplement 395-182, April 1995. (Revised March 1996.)
      • April 1995 (Revised November 1995)
      • Case

      Human Resources at Hewlett-Packard (A)

      By: Michael Beer and Gregory C. Rogers
      Provides an overview of the human resource policies and practices applied by Hewlett-Packard (HP). Discusses HP's reactions as an organization to changes in its business environment. As such, it is an opportunity to analyze HP's practices, and how they have been... View Details
      Keywords: Human Resources; Change; Organizational Change and Adaptation; Policy; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Human Resources at Hewlett-Packard (A)." Harvard Business School Case 495-051, April 1995. (Revised November 1995.)
      • April 1995 (Revised November 1995)
      • Supplement

      Human Resources at Hewlett-Packard (B)

      By: Michael Beer and Gregory C. Rogers
      Designed as an in-class handout as a source of further discussion of the issues. View Details
      Keywords: Human Resources; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Human Resources at Hewlett-Packard (B)." Harvard Business School Supplement 495-052, April 1995. (Revised November 1995.)
      • April 1995 (Revised June 2002)
      • Case

      Xerox: Outsourcing Global Information Technology Resources

      By: Lynda M. Applegate and Kevin Davis
      In order to increase revenues, develop new technologies, and manage information technology more efficiently, Xerox decided to sign a 10-year, $3.2 billion contract with Electronic Data Systems (EDS). This case describes the events that preceded Xerox's decision to... View Details
      Keywords: Information Technology; Organizational Change and Adaptation; Job Cuts and Outsourcing; Information Technology Industry
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      Applegate, Lynda M., and Kevin Davis. "Xerox: Outsourcing Global Information Technology Resources." Harvard Business School Case 195-158, April 1995. (Revised June 2002.)
      • 1995
      • Chapter

      Of Diamonds and Rust: A New Look at Resources

      By: Cynthia A. Montgomery
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      Montgomery, Cynthia A. "Of Diamonds and Rust: A New Look at Resources." In Resource-Based and Evolutionary Theories of the Firm: Towards a Synthesis, edited by C. A. Montgomery, 251–26. Norwell, MA: Kluwer Academic Publishers, 1995.
      • March 1995 (Revised July 1995)
      • Case

      Apple Computer (B)(Abridged) : Building a Worldwide Strategy

      By: Michael Beer and Gregory C. Rogers
      Describes the building of Apple's new strategy. Explores how the human resource function at Apple Computer can best support that strategy. View Details
      Keywords: Human Resources; Adaptation; Corporate Strategy; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Apple Computer (B)(Abridged) : Building a Worldwide Strategy." Harvard Business School Case 495-045, March 1995. (Revised July 1995.)
      • March 1995 (Revised September 1997)
      • Case

      Datavision (A)

      By: Michael Beer and Gregory C. Rogers
      Depicts a "team-building" intervention by an organizational consultant at a small computer company. View Details
      Keywords: Employees; Groups and Teams; Social and Collaborative Networks; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Datavision (A)." Harvard Business School Case 495-046, March 1995. (Revised September 1997.)
      • March 1995 (Revised August 1995)
      • Supplement

      Datavision (C)

      By: Michael Beer and Gregory C. Rogers
      Describes the events to follow Datavision (A) and (B). Covers the aftermath of two previous team-building meetings and leaves off with the protagonist struggling with how to proceed. View Details
      Keywords: Employees; Problems and Challenges; Groups and Teams; Social and Collaborative Networks; Computer Industry
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      Beer, Michael, and Gregory C. Rogers. "Datavision (C)." Harvard Business School Supplement 495-048, March 1995. (Revised August 1995.)
      • Article

      Non-verifiability, Costly Renegotiation, and Efficiency

      By: Jerry R. Green and J. J. Laffont
      We study the implications of the non verifiability of information for the allocation of resources and the bearing of risk in a two party relationship. We consider a two step approach. In step one the two parties define a non contingent contract which will be executed... View Details
      Keywords: Negotiation
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      Green, Jerry R., and J. J. Laffont. "Non-verifiability, Costly Renegotiation, and Efficiency." Annales d'économie et de statistique, no. 36 (October–December 1994): 81–95.
      • December 1994
      • Article

      The Inconsistent Role of Comparison Others and Procedural Justice to Hypothetical Job Descriptions: Implications for Job Acceptance Decisions

      By: M. H. Bazerman, H. A. Schroth, P. P. Shah, K. A. Diekmann and A. E. Tenbrunsel
      Keywords: Human Resources; Decision Making
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      Bazerman, M. H., H. A. Schroth, P. P. Shah, K. A. Diekmann, and A. E. Tenbrunsel. "The Inconsistent Role of Comparison Others and Procedural Justice to Hypothetical Job Descriptions: Implications for Job Acceptance Decisions." Organizational Behavior and Human Decision Processes 60, no. 3 (December 1994): 326–352.
      • November 1994
      • Case

      Aracruz Celulose S.A.: Managing a Renewable Resource

      By: Ray A. Goldberg
      Keywords: Environmental Sustainability
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      Goldberg, Ray A. "Aracruz Celulose S.A.: Managing a Renewable Resource." Harvard Business School Case 595-047, November 1994.
      • October 1994 (Revised March 1999)
      • Case

      Ritz-Carlton: Using Information Systems to Better Serve the Customer

      By: W. Earl Sasser, Thomas O. Jones and Norman Klein
      Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
      Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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      Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
      • September 1994 (Revised December 1996)
      • Teaching Note

      Duckworth Industries, Inc.--Incentive Compensation Programs TN

      By: William E. Fruhan Jr.
      Teaching Note for (9-293-091). View Details
      Keywords: Compensation and Benefits
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      Fruhan, William E., Jr. "Duckworth Industries, Inc.--Incentive Compensation Programs TN." Harvard Business School Teaching Note 295-031, September 1994. (Revised December 1996.)
      • 1994
      • Chapter

      Focused Human Resources Management: Key to Logistics Effectiveness

      By: R. D. Shapiro and J. Byrnes
      Keywords: Employee Relationship Management; Logistics; Performance Effectiveness
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      Shapiro, R. D., and J. Byrnes. "Focused Human Resources Management: Key to Logistics Effectiveness." In The Logistics Handbook, edited by J.F. Robeson and W. C. Copacino. New York: Free Press, 1994.
      • Article

      Influences on Human Resource Management Practices in Multinational Corporations

      By: P. Rosenzweig and N. Nohria
      Keywords: Management; Practice; Global Range
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      Rosenzweig, P., and N. Nohria. "Influences on Human Resource Management Practices in Multinational Corporations." Journal of International Business Studies 25, no. 2 (Second Quarter 1994): 229–252.
      • May 1994 (Revised October 1994)
      • Case

      Motorola: Institutionalizing Corporate Initiatives

      By: Shoshana Zuboff and Janis Lee Gogan
      Motorola became a recognized quality leader in large part by becoming a leader in employee education and by encouraging "participative management." Through the Motorola Training and Education Center, later Motorola University, the company invested substantial resources... View Details
      Keywords: Experience and Expertise; Customer Satisfaction; Training; Human Resources; Leadership; Management Analysis, Tools, and Techniques; Corporate Strategy; Education Industry
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      Zuboff, Shoshana, and Janis Lee Gogan. "Motorola: Institutionalizing Corporate Initiatives." Harvard Business School Case 494-139, May 1994. (Revised October 1994.)
      • May 1994
      • Background Note

      Segmenting Customers in Mature Industrial Markets: An Application

      By: V. Kasturi Rangan
      In mature industrial markets, segmenting customers by size, industry, or product benefits alone rarely is sufficient. Customer behavior regarding trade-offs between price and service also becomes an important criterion. This note offers a framework to enable such... View Details
      Keywords: Segmentation; Framework; Consumer Behavior; Marketing Strategy; Industrial Products Industry
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      Rangan, V. Kasturi. "Segmenting Customers in Mature Industrial Markets: An Application." Harvard Business School Background Note 594-089, May 1994.
      • May 1994
      • Case

      Laura Ashley (D)

      By: Richard L. Nolan
      Describes the resignation of the CEO hired three years earlier to transform the company. View Details
      Keywords: Transformation; Resignation and Termination; Management Succession; Performance Evaluation
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      Nolan, Richard L. "Laura Ashley (D)." Harvard Business School Case 194-146, May 1994.
      • May 1994 (Revised July 1995)
      • Case

      Taco Bell--1994

      By: Leonard A. Schlesinger
      Taco Bell CEO, John Martin, boldly proclaims a growth goal of 200,000 points of access by the year 2000 (the company had approximately 3,600 in 1991). To realize such growth, Martin embraces a philosophy of continual change. The implications for Taco Bell are dramatic... View Details
      Keywords: Information Technology; Food; Organizational Structure; Organizational Culture; Human Resources; Brands and Branding; Organizational Change and Adaptation; Goals and Objectives; Change Management; Expansion; Business Growth and Maturation; Communication; Growth and Development Strategy; Retail Industry; Food and Beverage Industry; United States
      Citation
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      Schlesinger, Leonard A. "Taco Bell--1994." Harvard Business School Case 694-076, May 1994. (Revised July 1995.)
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