Knowledge Use and Leverage - Publications - Faculty & Research

26 Sep 2007
Sharpening Your Skills

Sharpening Your Skills: Negotiation

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: How can I negotiate more skillfully and... View Details

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

Goals for influencing government should flow directly from the analytic frameworks that companies use to develop business strategies. As Michael Porter noted in Competitive Strategy, "No structural analysis is complete without a... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

and Stay Flexible Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations? The Best Person to Lead Your Company Doesn't Work There—Yet Feedback or ideas to share? Email the Working Knowledge... View Details

Keywords: by David Fubini; Consulting

24 Oct 2005
Research & Ideas

IPR: Protecting Your Technology Transfers

visited factories producing clothing and fabric and compared the techniques used by competitors in different parts of the world, I began thinking about the factors firms... View Details

Keywords: by Cynthia Churchwell

08 May 2020
Research & Ideas

We’ve Now Been Asking “What Do You Think?” for 20 Years

This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean... View Details

Keywords: by James Heskett

07 Feb 2011
Lessons from the Classroom

Creating the Founders’ Dilemmas Course

founders do switch to industries much different from the one in which they have the most work experience.) Schilling visits the class to discuss how his transition from one industry to another forced him to question and adust his View Details

Keywords: by Carmen Nobel; Education

21 Nov 2012
Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

Confronting Challenges for Innovation with a Modern Curriculum." The conference brought together 114 global faculty from schools of medicine, health care administration, public health, and business; leaders of the View Details

Keywords: by Paul Guttry; Health; Education

18 Nov 2009
HBS Case

Customer Feedback Not on elBulli’s Menu

asks students to consider the operations and marketing of elBulli. There is much about the restaurant that is inefficient, as MBAs are quick to note: Adrià should lower his staff numbers, use cheaper... View Details

Keywords: by Julia Hanna; Food & Beverage

15 Feb 2017
Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

conditions in the world today: the declining capabilities of government, the massive size and increasing sophistication of the global financial markets, and the impacts of new technologies that leapfrog... View Details

Keywords: by John Macomber; Construction

15 Nov 2004
Research & Ideas

Solving the Health Care Conundrum

forming a more fully dedicated team, developing facilities that allow for better optimization of specialized care, greater leverage in purchasing based on focus and volume, greater capacity for... View Details

Keywords: by Michael E. Porter; Health

17 Sep 2001
Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

There are lots of unglamorous, incumbent businesses that have used the Internet to take an enormous amount of cost out of their system and run big parts of their business highly profitably. They just don't... View Details

Keywords: by Martha Lagace; Consumer Products; Retail

12 Oct 1999
Research & Ideas

Building Competitive Advantage Through Operations

extraordinarily difficult to transfer to other operations. We'll look at why that is so and extract some of the ideas that may be adapted for use in other operations. We will also look at AT&T's... View Details

Keywords: by Staff

08 May 2020
In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

that represents the interests of key stakeholders and expertise required is critical. Identify opportunities to address compelling problems that will enable you to accelerate through the crisis. In evaluating potential opportunities, I... View Details

Keywords: by Danielle Kost

23 Apr 2001
Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

the changing social and economic environments in which consumers live, and that their offerings enhanced people's lives in meaningful ways. A third important factor in understanding how these entrepreneurs... View Details

Keywords: by Martha Lagace

25 Oct 2012
Research & Ideas

Developing the Global Leader

engaging in the culture and learning to be vulnerable." Accepting one's vulnerabilities is a primary objective of ALD, which requires participants to work together in six-person groups. "It's more than a View Details

Keywords: by Julia Hanna

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

(iStockphoto/Mladen Zivkovic) Several years ago, my spouse and I turned to concierge medicine. We no longer wanted to deal with a US health care system that often provides basically anonymous, production... View Details

Keywords: by James Heskett

19 Dec 2005
Research & Ideas

The Regional Slice of Your Global Strategy

equipment, and pharmaceuticals have invested significantly in modern mapping technology, using such innovations as enhanced clustering techniques, better measures for analyzing networks, View Details

Keywords: by Pankaj Ghemawat

21 Jan 2013
Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

general, but especially in developing countries. And we've underestimated how the kinds of incentives we provide can either destroy that stock or leverage it." Recruiting Altruistic Capitalists In 2010... View Details

Keywords: by Carmen Nobel

06 Jun 2005
Research & Ideas

Don’t Listen to “Yes”

If people smile, nod, and say "yes" at your company, maybe it's time to start an argument. According to HBS professor Michael Roberto, the lack of good conflict—constructive conflict—within an organization makes it that much... View Details