Chain - Publications - Faculty & Research

December 2020 (Revised April 2021)
Case

Arcos Dorados: A QSR Recovery Plan

By: Forest Reinhardt, José B. Alvarez, Jenyfeer Martinez Buitrago and Mariana Cal

Arcos Dorados—McDonald’s largest independent franchisee, covering Latin America and the Caribbean (LAC)—faced a pandemic that was disrupting the entire consumer foodservice business in 2020. With the exclusive right to own, operate, and sub-franchise McDonald’s... View Details

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04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

what happened to Kaiser. Q: Your HBS colleague, Richard Bohmer, talks favorably about clinics now sprouting up in malls and big chains that offer very basic services at affordable prices. Is that a sample of innovation now starting to... View Details

Keywords: by Sean Silverthorne; Health

19 Sep 2012
News

On a Sound Track

that is relevant in Shanghai, Panama, South Africa, Europe, or wherever. The United States is one big market. Contrast that with Europe, where we have a central office, but where there are lots of different markets that require different strategies and investments. Our... View Details

Keywords: Deborah Blagg; audio equipment; fashion; Computer and Electronic Product Manufacturing; Manufacturing

January 2015 (Revised July 2019)
Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details

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15 Dec 2014
Research & Ideas

Deconstructing the Price Tag

Belgian retailer, augments cost transparency on its website with detailed supply chain information for each component of each garment, right down to the hang tag. "This was a novel thing to do, and the advantage is probably greatest when... View Details

Keywords: by Dina Gerdeman; Retail

13 Jan 2009
First Look

First Look: January 13, 2009

Profit Chain to Work for Unbeatable Competitive Advantage Authors:James L. Heskett, W. Earl Sasser Jr., and Joe Wheeler Publication:Harvard Business Press, 2008 Abstract Ownership behaviors have a profound impact on profit and growth.... View Details

Keywords: Martha Lagace

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

strategy. The strategy map reveals the strategic chain of cause-and-effect relationships that eventually links investment in employee skills to improved financial performance. As the senior executive of a major bank declared: Partnering... View Details

Keywords: by Robert S. Kaplan & David P. Norton

23 May 2019
Book

These Entrepreneurs Take a Pragmatic Approach to Solving Social Problems

In 1908, Harvard Business School’s first dean, Edwin Francis Gay, welcomed the School’s inaugural class of 59 students by saying that HBS was challenged with encouraging its students to have the “intellectual respect for business as a profession, with the social... View Details

Keywords: by Dina Gerdeman; Green Technology

19 Jun 2018
First Look

New Research and Ideas, June 19, 2018

Can companies bet that a reunion would last? Purchase this case:https://hbsp.harvard.edu/product/717035-PDF-ENG Harvard Business School Case 518-056 Amazon Buys Whole Foods The June 2017 news that e-commerce giant Amazon was paying $13.7 billion for organic supermarket... View Details

Keywords: Dina Gerdeman

28 Jun 2016
First Look

June 28, 2016

https://cb.hbsp.harvard.edu/cbmp/product/816080-PDF-ENG Harvard Business School Case 916-031 Scaling Well by Doing Good: Motivating Talent at b.good Boston-based fast-casual chain b.good was founded on the idea of healthy food, sourced... View Details

Keywords: Sean Silverthorne

29 Sep 2015
First Look

September 29, 2015

or downstream suppliers depends crucially on the elasticity of demand for its final product. Moreover, a firm's propensity to integrate a given stage of the value chain is shaped by the relative contractibility of the stages located... View Details

Keywords: Sean Silverthorne

28 Jul 2015
First Look

First Look: July 28, 2015

reviews. Third, chain restaurants-which benefit less from Yelp-are also less likely to commit review fraud. Fourth, when restaurants face increased competition, they become more likely to receive unfavorable fake reviews. Using a separate... View Details

Keywords: Carmen Nobel

03 Mar 2015
First Look

First Look: March 3

to attract more sponsors. With KCON 2012 having lost money, despite a robust turnout, it was far from clear whether to repeat the event and, if so, whether its scale should be expanded beyond 2012's $1.1 million budget. With CJ recently opening a View Details

Keywords: Sean Silverthorne

23 Jul 2013
First Look

First Look: July 23

affects its decision to engage in review fraud. Specifically, a restaurant is more likely to seek a positive fake review when its reputation is weak, i.e., when it has few reviews, or it has recently received bad reviews. Consistent with theory, we find that View Details

Keywords: Anna Secino

22 Nov 2024
News

Healthcare Club Hosts its 25th Annual Conference; Alumni Step Out for Global Networking Night; Meet the Club Leader: Andrea Fantacone

Healthcare Alumni Conference Marks 25 Years The HBS Healthcare Alumni Association (HBSHAA) hosted its 25th Annual Conference at the Charles Hotel in Cambridge on November 7, and once again offered an exclusive agenda that was jam-packed with industry thought leaders... View Details

Keywords: Margie Kelley

25 Aug 2022
News

The Exchange: The Road Ahead for Crypto

of transactions has been added.” And then they move on and start trying to add the next block, and in doing so they form this chain of transaction history. Wang: Banks have ledgers that help them keep track of who owns what, and we get... View Details

Keywords: Jen McFarland Flint; Securities, Commodities, and Other Financial Investments; Finance

01 Apr 2000
News

A Place in the Sun

shores of Turtle Island. But for all the rest of us who long to shed the chains of everyday responsibilities, memorable escapes are also within reach. Much of the credit for that belongs to Club Méditerranée, the original purveyor of... View Details

Keywords: Julia Hanna and Garry Emmons

February 2021
Case

Threadless: The Renewal of an Online Community

By: Shane Greenstein, Karim Lakhani and Christian Godwin

Threadless, an online apparel company and artist community which Jake Nickell founded in 2000, continued to maintain its status as a top company in the online apparel industry during its second decade. From 2010 to 2020, Threadless continued to operate its... View Details

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April 2000
Article

The Fable of Fisher Body

By: Ramon Casadesus-Masanell and Daniel F. Spulber

General Motors' (GM) acquisition of Fisher Body is the classic example of market failure in the literature on contracts and the theory of the firm. According to the standard account, GM merged vertically with Fisher Body in 1926, a maker of auto bodies, because of... View Details

Keywords: Mergers and Acquisitions; Failure; Contracts; Vertical Integration; Market Transactions; Investment; Trust; Production; Assets; Supply Chain; Opportunities; Technology; Auto Industry

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November 2022
Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell

Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details