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  • 20 Mar 2012
  • First Look

First Look: March 20

rely on indirect governance through regulated competition among political as well as economic actors in structures that in many ways parallel the competition found in organized sports. Inevitably these two systems develop as well as View Details
Keywords: Sean Silverthorne
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

adventure. The newly configured machines transformed children from distraught to happy, leading to a pleasant ripple effect: collective relief among parents, a sharp reduction in sedations, and satisfaction scores that jumped by 90... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 01 Sep 2023
  • News

Made in Italy

Medici palace in the heart of the city that has been transformed into private residences and a private residence club operated by the Four Seasons. Segel wrote a case about the undertaking, which was a brand-new type of real estate... View Details
Keywords: April White
  • 26 Jan 2022
  • News

Making Peace with Anger

I think, from being a good leader and manager to being a really good leader and manager. And the results, as it relates to Walker & Dunlop and our growth and our performance as a publicly traded company, are very reflective of that View Details
  • Web

Online Entrepreneurship & Innovation Courses | HBS Online

competitive advantage. 5 weeks, 6-7 hrs/week Enroll by March 27 $1,850 Certificate Leading Change and Organizational Renewal Professors Michael Tushman and Charles O’Reilly Lead your organization through successful transformation by... View Details
  • May 2017 (Revised September 2018)
  • Case

Hilti Fleet Management (A): Turning a Successful Business Model on Its Head

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details
Keywords: Hilti; Business Model Innovation; BMI; Fleet Management; Decision-making; Implementation; Power Tools Industry; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Customer Focus and Relationships; Construction; Innovation and Invention; Leasing; Strategy; Decision Making; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Japan; Hong Kong
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  • December 2019 (Revised December 2022)
  • Case

TXU (A): Powering the Largest Leveraged Buyout in History

By: Trevor Fetter, Erik Snowberg and Rebecca M. Henderson
This case is designed to support a lively discussion about the relative merits of shareholder vs. stakeholder perspectives in the context of a company that provides a vital public service that has important environmental implications. The 2007 purchase of TXU, the... View Details
Keywords: Leveraged Buyouts; Transformation; Insolvency and Bankruptcy; Environmental Sustainability; Business and Shareholder Relations; Business and Stakeholder Relations; Energy Generation; Non-Renewable Energy; Governing Rules, Regulations, and Reforms; Utilities Industry; Energy Industry; Texas
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  • Web

Executive Education - Entrepreneurship

Executive Education Given the importance of innovation and entrepreneurship within organizations, our programs are designed to help seasoned executives transform their thinking and vision in a dynamic global environment. Using the vaunted... View Details
  • 05 Dec 2023

HBS Global Voices: International Student Insights

triumphs, and unique perspectives. If you aspire to be a leader who makes a difference in the world, this event promises to equip you with the knowledge, inspiration, and support needed to embark on your own transformative journey from... View Details
  • February 2024
  • Case

Innovation Strategy at Stanley Black & Decker: Setting the Direction for Growth

By: David L. Ager and Antonio Manuel Oftelie
On July 1, 2022, Don Allan was appointed Chief Executive Officer of Stanley Black & Decker (SBD). Although Allan had been with the firm for 23 years, most recently serving as President and Chief Financial Officer, he recognized that he was stepping into his new role as... View Details
Keywords: Health Pandemics; Collaborative Innovation and Invention; Innovation Leadership; Growth Management; Business and Stakeholder Relations
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  • 2012
  • Case

Qingdao TGOOD Electric Corporation

By: F. Warren McFarlan, Zheng Xiaoming, Chen Hao and Hong Zhang
Founded in 2004, TGOOD is now the largest specialized developer and producer of cubicle-type transformation and distribution equipment in China, with the main products of outdoor cubicle-type power equipment supplemented by indoor switchgear cabinets, offered mainly to... View Details
Keywords: Entrepreneurship; Human Resource Management; Strategy; China; China
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    Uncommon Service

    Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the... View Details
    • Mar 07 2022
    • Interview

    Becoming the Leader of the Future

    • Web

    Winners & Runners-Up | New Venture Competition

    Alumni New Venture Competition Winner: Elisa Transforming child nutrition in Latin America through fresh and additive-free meals. Business Track, 2024 Crop Diagnostix Brandon Chi (MBA 2024) Joseph Swift, Amitesh Pratap Business Track... View Details
    • 25 Aug 2022
    • News

    Reinventing the Future of Business

    Illustration by Daniel Hertzberg Rapid technological changes are sweeping across our society—affecting how we do our work, how we run our businesses, and even how we live our lives. HBS has stepped forward to elevate and expand faculty research on the breadth and depth... View Details
    • 11 Dec 2023
    • Blog Post

    Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

    the opportunity for growth. “I was able to join the management team responsible for carving out Cole Haan from Nike and standing it up as an independent company, growing it, transforming it, and turning it around. I got to wear a lot of... View Details
    • 18 Jun 2024
    • Research & Ideas

    Industrial Decarbonization: Confronting the Hard Challenges of Cement

    Cities like Cairo; Chongqing, China; Delhi; and Kinshasa, Congo are experiencing population explosions accompanied by unprecedented demand for homes, offices, factories, and infrastructure. In the United States, the Biden Administration’s policy-driven infrastructure... View Details
    Keywords: by by Janelle Conaway; Green Technology; Energy; Industrial Products; Manufacturing
    • Sep 20 2021
    • Short Film

    An Inspiring Experience

    • Research Summary

    The Role of Information Technology in the Provision of Services

    By: James I. Cash
    James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service... View Details
    • Web

    HBS Alumni Conference: Accelerating Climate Solutions - Alumni

    and child-welfare agencies. Bonita C. Stewart (MBA 1983) Board Partner, Gradient Ventures Bonita C. Stewart (MBA 1983) Board Partner, Gradient Ventures Bonita Stewart has extensive consumer technology and operational experience, as her career spans over four decades of... View Details