Publications

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

market-facing units. To answer this question we must recognize that there are several markets that are important to the success of organizations. Let's consider the pharmaceutical firm. In its product and service markets, the list of constituents includes consumers,... View Details

Keywords: by Robert Simons

December 2020 (Revised April 2021)
Case

Arcos Dorados: A QSR Recovery Plan

By: Forest Reinhardt, José B. Alvarez, Jenyfeer Martinez Buitrago and Mariana Cal

Arcos Dorados—McDonald’s largest independent franchisee, covering Latin America and the Caribbean (LAC)—faced a pandemic that was disrupting the entire consumer foodservice business in 2020. With the exclusive right to own, operate, and sub-franchise McDonald’s... View Details

Article

National Image as a Competitive Disadvantage: The Case of the New Zealand Organic Food Industry

By: Geoffrey Jones and Simon Mowatt

This article examines why organic agriculture and food consumption developed more strongly in some countries than others between the 1970s and the 2000s. The focus is the limited growth of the New Zealand organic sector, which contrasts with countries such as Denmark,... View Details

Keywords: Industrial Organization; Chinitz; Agglomeration; Clusters; Cities; Mines; Political Economy; FDI; Agribusiness Industry; Agriculture; Agribusiness; Entrepreneurship; Business History; Agriculture and Agribusiness Industry; Food and Beverage Industry; Retail Industry; New Zealand; Denmark

Find at Harvard

18 Apr 2017
First Look

First Look at New Ideas, April 18

Montgomery, the motivation for the pilot program was to improve the consumer reselling experience and to enhance "diamond equity." Somewhat paradoxically, consumers typically received very low prices when they tried to sell diamonds (5-20% of the original View Details

Keywords: by Sean Silverthorne

22 Sep 2014
Op-Ed

Online Banks Fill Funding Needs for Small Business

which other online upstarts such as Amazon.com changed retail and Square changed the small business payments business. A few factors account for the rapid growth of the entrants. First, institutional debt and equity investors have been... View Details

Keywords: by Karen Mills; Banking; Financial Services

26 Jul 2011
First Look

First Look: July 26

estimating the impact of changes in supplier performance on customer demand. Using data from Hugo Boss, a manufacturer of branded apparel, we find increases in supplier reliability to be associated with significant increases in orders from Hugo Boss's View Details

Keywords: Sean Silverthorne

24 Jul 2019
Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

economists working to solve problems. Retailers such as Walmart are also putting together behavioral teams. New frameworks are continuing to develop, and the broader use of behavioral economics has continued to scale at an impressive... View Details

Keywords: by Dina Gerdeman

20 Feb 2001
Research & Ideas

What’s Next for Japan

Japan. "Wireless Internet is a reality in Japan," he said, speculating that broadband, digital content, and semiconductors will all be controlled by Japan by 2005. Vogel commented that finance and retail were also promising new... View Details

Keywords: by Hilah Geer

Research Summary

Overview

By: Ryan W. Buell

From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details

January 2021 (Revised May 2021)
Case

Ocado Group: Ready for the Future

By: José B. Alvarez, Damien McLoughlin and Natalie Kindred

19 Dec 2017
First Look

New Research and Ideas, December 19, 2017

a new luxury brand specializing in cashmere garments. It describes how this venture emerged organically out of a combination of manufacturing and retail expertise with the ambition of creating the first pure Chinese luxury brand. The... View Details

Keywords: Carmen Nobel

22 Jan 2013
First Look

First Look: Jan. 22

political establishment. Purchase this case:http://hbr.org/search/113026-PDF-ENG Ahold versus Tesco-Analyzing Performance Srinivasan, Suraj, and Penelope RossanoHarvard Business School Case 113-040 The case relates to understanding and comparing the performance of two... View Details

Keywords: Sean Silverthorne

16 Nov 2010
First Look

First Look: November 16, 2010

wholesalers. Going forward, its two main strategic challenges are 1) deciding how much to rely on partnerships with large retailers for growth and 2) deciding whether to continue as a "merchant," i.e., buying and reselling goods... View Details

Keywords: Sean Silverthorne

13 Apr 2010
First Look

First Look: April 13

MaterialsNote on Direct Selling in Developing Economies Michael Chu and Joel SegreHarvard Business School Case 310-068 Informal and formal direct selling play a particularly important role in developing countries characterized by markets with limited View Details

Keywords: Martha Lagace

01 Apr 2008
First Look

First Look: April 1, 2008

Moderna to be the leading electronic retailer in 20 countries in and around Central and Eastern Europe, evolving an unusual multi-channel strategy, organizational structure, and IT systems. Serious conflicts cause Cesko to question his... View Details

Keywords: Martha Lagace

09 Jan 2006
Research & Ideas

Rebuilding Commercial Real Estate

Students of recent United States real estate history can't help but notice unsettling parallels between the red-hot commercial market of the late 1980s and today. Then, as now, money gushed into the market, driving office and retail... View Details

Keywords: by Roger Thompson; Construction; Real Estate

24 Feb 2009
First Look

First Look: February 24, 2009

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=209029 The Restructuring of Daiei Harvard Business School Case 209-060 In 2004, the Industrial Revitalization Corporation of Japan (IRCJ) was given the task of restructuring Daiei, one of the largest... View Details

Keywords: Martha Lagace

June 2024 (Revised August 2024)
Case

Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard

By: Tatiana Sandino and Samuel Grad

Revlon India was founded as a joint venture in 1995, pairing the industrial conglomerate UMG with the global beauty brand Revlon, Inc. to bring international color cosmetics to India. After growing rapidly and pioneering the Beauty Advisor (BA) model in India, the... View Details