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  • All HBS Web  (6,139)
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    • News  (1,078)
    • Research  (4,470)
    • Events  (18)
    • Multimedia  (9)
  • Faculty Publications  (3,339)

Show Results For

  • All HBS Web  (6,139)
    • People  (9)
    • News  (1,078)
    • Research  (4,470)
    • Events  (18)
    • Multimedia  (9)
  • Faculty Publications  (3,339)
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    Kathleen L. McGinn

    Kathleen L. McGinn

    Professor Kathleen L. McGinn, Baker Foundation Professor and Cahners-Rabb Professor of Business Administration (emeritus) at Harvard Business School, has served in various leadership roles at HBS, including Research... View Details

    • July 2003 (Revised April 2011)
    • Case

    Singapore Airlines: Customer Service Innovation

    By: Rohit Deshpande and Hal Hogan
    The members of Singapore Airlines' (SIA) management committee needs to decide whether to cancel the implementation of the new lie-flat seats in business class after the effects of the global recession on the travel industry in September 2001. SIA was considered the... View Details
    Keywords: Customer Focus and Relationships; Economic Slowdown and Stagnation; Management Teams; Brands and Branding; Air Transportation Industry; Travel Industry; Singapore
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    Deshpande, Rohit, and Hal Hogan. "Singapore Airlines: Customer Service Innovation." Harvard Business School Case 504-025, July 2003. (Revised April 2011.)
    • Web

    Human Behavior & Decision-Making - Faculty & Research

    attractive person whom they thought of spontaneously than deliberately in Study 4, and reported their commitment to a current romantic relationship would be more affected by the spontaneous than deliberate recollection of a good or bad... View Details
    • July 1982 (Revised July 2004)
    • Case

    Esmark, Inc. (B)

    By: William E. Fruhan Jr.
    Esmark's management sells its most valuable business and its most unattractive business in an effort to reposition itself and maximize shareholder value. View Details
    Keywords: Business Exit or Shutdown; Product Positioning; Business and Shareholder Relations; Reputation; Value
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    Fruhan, William E., Jr. "Esmark, Inc. (B)." Harvard Business School Case 283-014, July 1982. (Revised July 2004.)
    • 15 Jan 2008
    • First Look

    First Look: January 15, 2008

    industry and home region, (2) the size of the investment syndicate, (3) target company maturity, and (4) the density of relationships among the other members of the syndicate. Entrepreneurship: Field of Dreams? Authors:Olav Sorenson and... View Details
    Keywords: Martha Lagace
    • September 1996 (Revised June 1998)
    • Case

    InterSoft of Argentina (B)

    By: Linda A. Hill and Stacy Palestrant
    Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the vice president and director of InterSoft's Systems Software Lab, must manage a creative, cross-cultural, "virtual"... View Details
    Keywords: Applications and Software; Cross-Cultural and Cross-Border Issues; Business Growth and Maturation; Mergers and Acquisitions; Management Teams; Groups and Teams; Partners and Partnerships; Conflict Management; Information Technology Industry; Argentina; Russia
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    Hill, Linda A., and Stacy Palestrant. "InterSoft of Argentina (B)." Harvard Business School Case 497-026, September 1996. (Revised June 1998.)
    • 26 Jan 2024
    • Blog Post

    Hiring at HBS: How Summer Interns Make an Impact at Emerson Collective

    with us why Emerson Collective recruits at HBS, how they manage their recruiting process, and why HBS interns are an important part of their team. Emerson Collective and HBS For the past five years, Emerson Collective has welcomed HBS... View Details
    Keywords: Nonprofit / Government
    • 01 May 2013
    • What Do You Think?

    Why Isn’t ‘Servant Leadership’ More Prevalent?

    interesting take on this notion: " there is a great deal of ambiguity in defining what strong leadership means interestingly, the 'servant' concept is not considered 'weakness' when applied to a company's relationship with clients... View Details
    Keywords: by Jim Heskett
    • June 2022
    • Teaching Plan

    Pacesetters

    By: Jeffrey J. Bussgang and Mel Martin
    Teaching Plan for HBS Case No. 322-019. City Sealcoating CEO Keith Chaney had just publicly called out the Boston Chamber of Commerce for their slow progress on their supplier diversity program, Pacesetters. Established in 2018 by regional business leaders,... View Details
    Keywords: Minority-owned Businesses; Procurement; Racial Wealth Gap; Diversity; Small Business; Restructuring; Contracts; Goals and Objectives; Performance Improvement; Performance Evaluation; United States; Massachusetts
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    Bussgang, Jeffrey J., and Mel Martin. "Pacesetters." Harvard Business School Teaching Plan 822-101, June 2022.
    • January 1994 (Revised December 1994)
    • Exercise

    Four-Way Organization

    By: James K. Sebenius
    Three divisions seek to form a two- or three-way conglomerate of maximum economic value. A manager seeks to assist them. Individual and shared interests are in conflict. View Details
    Keywords: Decision Making; Negotiation; Business Conglomerates; Alliances
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    Sebenius, James K. "Four-Way Organization." Harvard Business School Exercise 894-015, January 1994. (Revised December 1994.)
    • November – December 2011
    • Article

    Most Likely to Succeed: Leadership in the Industry

    By: Robert C. Pozen and Theresa Hamacher
    What is the critical factor for success in the U.S. mutual fund industry? Is it top-ranked investment performance, innovative products, or pervasive distribution? In our view, it is none of these factors, despite their obvious importance. Instead, the best predictors... View Details
    Keywords: Leadership; Success; Investment Funds; Rank and Position; Performance; Investment; Innovation and Invention; Product; Distribution; Forecasting and Prediction; Asset Management; Governance Controls; United States
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    Pozen, Robert C., and Theresa Hamacher. "Most Likely to Succeed: Leadership in the Industry." Financial Analysts Journal 67, no. 6 (November–December 2011).
    • 02 Apr 2018
    • Research & Ideas

    Is 'Gut Feel' a Good Reason to Invest in a Startup?

    investor how he chose investments, he rubbed his belly over and over, saying “I do that.” A blend of both Gut feel in investing may not be as random or capricious as it sounds, as Huang describes in the new research paper The Role of Investor Gut Feel in View Details
    Keywords: by Michael Blanding; Financial Services
    • December 2001
    • Case

    IntellectExchange, Inc.

    By: James I. Cash Jr. and Janis L Gogan
    A start-up intellect exchange initially offered a public expertise exchange, connecting experts with clients. Now management wonders whether a new, more focused strategy will succeed. View Details
    Keywords: Business Startups; Experience and Expertise; Networks; Business Strategy
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    Cash, James I., Jr., and Janis L Gogan. "IntellectExchange, Inc." Harvard Business School Case 802-113, December 2001.
    • January 1996 (Revised March 2000)
    • Case

    R.R. Donnelley & Sons: The Digital Division

    By: David A. Garvin and Artemis March
    In June 1995, Barbara Schetter, VP and general manager of R.R. Donnelley's Digital Division, is struggling to gain acceptance from other groups and divisions at the printing giant. The Digital Division employs radically new technology--digital printing presses and... View Details
    Keywords: Business Divisions; Business Model; Business Plan; Leading Change; Problems and Challenges; Groups and Teams; Technology Adoption; Value Creation
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    Garvin, David A., and Artemis March. "R.R. Donnelley & Sons: The Digital Division." Harvard Business School Case 396-154, January 1996. (Revised March 2000.)
    • January 1992 (Revised August 1992)
    • Case

    Lexon Corp. (A)

    By: Lynn S. Paine
    A general manager at Lexon Computer Corp. must decide whether interception and surveillance of employees' e-mail is acceptable company practice, and whether to follow the advice of his computer operations manager who wants to fire the person who complained that the... View Details
    Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Computer Industry
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    Paine, Lynn S. "Lexon Corp. (A)." Harvard Business School Case 392-071, January 1992. (Revised August 1992.)
    • Web

    HBS - The year in Review

    experienced colleagues. Assistant Professors Anjali M. Bhatt Organizational Behavior Julian De Freitas Marketing Summer R. Jackson Organizational Behavior Jung Koo Kang Accounting & Management Rebecca A. Karp Strategy Shirley Lu... View Details
    • June 1996 (Revised March 1998)
    • Case

    Skandia AFS: Developing Intellectual Capital Globally

    By: Christopher A. Bartlett and Takia Mahmood
    Focuses on the measurement and management of organizational knowledge as a strategic asset, and on the deployment of information technology, organizational structure, and processes in leveraging that asset. View Details
    Keywords: Global Strategy; Knowledge Sharing; Growth and Development Strategy; Organizational Design; Organizational Structure; Alliances; Competitive Advantage; Information Technology
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    Bartlett, Christopher A., and Takia Mahmood. "Skandia AFS: Developing Intellectual Capital Globally." Harvard Business School Case 396-412, June 1996. (Revised March 1998.)
    • Web

    Japan - Global

    Japan Tokyo HBS opened the Japan Research Center (JRC) in January 2002. The School has an important history of strengthening ties with constituents in Japan (including companies, universities, government, and HBS alumni). These View Details
    • 2006
    • Case

    Strategies for Preventing a Knowledge-Loss Crisis

    When employees leave an organization, they depart with more than what they know; they also leave with critical knowledge about who they know. Thus, the departure of key people can significantly affect the relationship structure and consequent functioning of an... View Details
    Keywords: Analytics; Networks; Knowledge Management; Resignation and Termination
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    Davenport, Thomas H., and Salvatore Parise. "Strategies for Preventing a Knowledge-Loss Crisis." 2006.
    • August 1997 (Revised December 1997)
    • Case

    Harassment at Work?

    By: Lynn S. Paine and Dale Coxe
    Presents three scenarios involving behavior that could arguably be called sexual harassment. The first scenario is set in a medical supply company in an unnamed emerging market region. The second is set in a New York-based securities firm. The third is set in a U.S.... View Details
    Keywords: Working Conditions; Organizational Culture; Problems and Challenges; Ethics; Moral Sensibility; Groups and Teams; Crime and Corruption; Attitudes; Behavior; Labor and Management Relations; Medical Devices and Supplies Industry; Financial Services Industry; New York (city, NY); United States
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    Paine, Lynn S., and Dale Coxe. "Harassment at Work?" Harvard Business School Case 398-001, August 1997. (Revised December 1997.)
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