Quality Of Health Care - Publications - Faculty & Research

22 Mar 2010
Research & Ideas

One Strategy: Aligning Planning and Execution

organization around it. Blogging, today, is increasingly common. In an informal poll in the School's General Management Program, which brings in executives from around the world, about 20 percent said they write a regular blog. Q: Care to... View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

19 Jan 2011
First Look

First Look: Jan. 18

they merely added a new layer of legal obligations for governance without improving the quality of people serving on the boards or changing their behavioral dynamics. The... View Details

Keywords: Sean Silverthorne

27 Sep 2004
Research & Ideas

How Leaders Build Winning Streaks

is often a function of the quality of all the other people who stand beside them to exercise leadership. At Continental Airlines, Gordon Bethune gave the speeches and appeared... View Details

Keywords: by Rosabeth Moss Kanter

07 Mar 2013
Research & Ideas

Video: Harvard Business School at the Kumbh Mela

interviews with Hindu religious leaders as to why this pilgrimage matters, along with SPH's findings about all things health related, from the bacteria count in the Ganges to the quality View Details

Keywords: by Jim Aisner; Construction; Real Estate

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

(iStockphoto/Mladen Zivkovic) Several years ago, my spouse and I turned to concierge medicine. We no longer wanted to deal with a US health care system that often provides basically anonymous, production... View Details

Keywords: by James Heskett

03 Apr 2013
What Do You Think?

Will Women Leaders Influence the Way We Work?

pursued on a part-time basis with a workload designed accordingly and an emphasis on the quality vs. the quantity of work accomplished. This article is part of a continuing... View Details

Keywords: by James Heskett

08 May 2020
In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

care Over these challenging times, the need for organizations that form part of the social support net is key. Yet, it is at these times that social impact organizations are the most vulnerable. The first... View Details

Keywords: by Danielle Kost

27 Aug 2014
Lessons from the Classroom

Learning From Japan’s Remarkable Disaster Recovery

executives at dozens of organizations—Google and Yahoo!, health care organizations, even a knitting business in a fishing village. They've talked with public officials in Japan... View Details

Keywords: by Sean Silverthorne; Energy; Utilities; Retail

05 Nov 2021
Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details

Keywords: by Joseph B. Fuller

18 Feb 2009
First Look

First Look: February 18, 2009

case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=609062 Syndexa and Technology Transfer at Harvard University Harvard Business School Case 808-073 Gokhan Hotamisligil is a star researcher at Harvard School View Details

Keywords: Martha Lagace

18 Apr 2019
Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

facilitate the efforts of professionals there by decreasing the time required per case. It provides a good solution where expertise is limited if no one has significant thoracic experience, for example. It creates the potential for... View Details

Keywords: by Martha Lagace; Health; Health

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

They spend much more time paying attention to reviews of other people like them and trying to understand and gauge in an unbiased fashion what the real quality is of these... View Details

Keywords: by Brian Kenny; Advertising; Travel

17 Feb 2003
Research & Ideas

Building Communities as Well as Companies

explained, adding, "I also feel an overwhelming obligation to take good care of the money given to me by investors. The resources in this domain are so scarce—I want to succeed so more money will flow... View Details

Keywords: by Julia Hanna

09 Jul 2008
Research & Ideas

Starbucks’ Lessons for Premium Brands

coffee, revitalizing the quality of its standard beverages. But none of these moves addressed the fundamental problem: Starbucks is a mass brand attempting to command a premium... View Details

Keywords: by John Quelch; Retail

18 Nov 2010
Research & Ideas

GM’s IPO: Back to the Future

alter significantly how people think about the company, its products, and the brand. US consumers have not had a high-quality perception of GM brands over the past few decades. Although driven in part by the company's missteps, the... View Details

Keywords: by Staff; Auto

05 May 2010
What Do You Think?

Is Denial Endemic to Management?

include a "powerful board" (Ravi Mistry), careful listening on the part of leadership (Dayvon McCarrell, C. J. Cullinane), transparency (Joanna), measurement of... View Details

Keywords: by Jim Heskett

15 Sep 2011
Research & Ideas

High Ambition Leadership

remarkable transformation of both the economic performance and the social institution. Gooding oversaw a rise in revenues from £1 billion to more than £5 billion, and she and her team worked to reconfigure the business portfolio. When she... View Details

Keywords: by Martha Lagace

19 Dec 2014
Research & Ideas

China’s Complicated Relationship With Mother Nature

Despite its name, the Great Wall of China began as a series of smaller, isolated defensive fortifications. Those structures grew and were later unified into the imposing structure that exists today. The Great Wall is a great metaphor for the Chinese economy. By... View Details

Keywords: Re: William C. Kirby; Manufacturing

03 Dec 2018
Research & Ideas

How Companies Can Increase Market Rewards for Sustainability Efforts

nutrition or health categories. Yet investor momentum differed drastically: Domino’s scored a 15 to Cheesecake Factory’s 87 (out of a 100) in TruValue Labs's sentiment metrics, driven by lower evaluations... View Details

Keywords: by Rachel Layne

14 Oct 2002
Research & Ideas

The Widening Rift Between Corporations and Society

individual's style, predilections, tastes, and choices. People will determine what qualities of deep support and self-support they desire at any given moment. They can opt into federations that provide what... View Details