Publications

October 1991 (Revised June 1992)
Case

Nigel Andrews and General Electric Plastics (A)

Describes some critical challenges involved in creating employee empowerment. In the context of General Electric's efforts to debureaucratise the company, employees were encouraged to become more "self-confident". This effort, called "Workout," was introduced all over... View Details

Keywords: Organizational Change and Adaptation; Change Management; Organizational Culture; Employees; Manufacturing Industry; United States

1996
Chapter

Developing an Organization Capable of Strategy Implementationand Reformulation: A Preliminary Test

By: Russell Eisenstat and M. Beer

Keywords: Organizational Design; Organizational Change and Adaptation; Strategy

22 Nov 2022
News

Merlin Entertainments Taps Scott O’Neil as CEO

episode of the HBS Alumni podcast Skydeck, O’Neil spoke about how he set and scaled his organizational values of mind, body, and soul while leading HBSE. “I don't think there's one thing that creates the mind, body, and soul, but I can... View Details

March 2021
Case

The U.S. Home Improvement Sector in 2020

By: José Alvarez and David Lane

Provides an overview of the U.S. home improvement sector in 2020, reviewing sources of growth in the decade ending in 2020, with special attention to the impact of COVID-19 on market leaders Home Depot and Lowe’s and the spike in online revenues for both. Also noted... View Details

Keywords: Change Management; Trends; Leading Change; Operations; Organizational Change and Adaptation; Performance; Technology; Construction Industry; United States

October 2007 (Revised August 2009)
Case

Perfect Storm over Zurich Airport (A)

By: Michael L. Tushman and David Kiron

Josef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport. View Details

Keywords: Change Management; Transformation; Leading Change; Crisis Management; Organizational Change and Adaptation; State Ownership; Privatization; Air Transportation Industry

November 2020
Teaching Note

Unilever's Response to the Future of Work

By: William R. Kerr and Bailey McAfee

Teaching Note for HBS Case No. 820-104. View Details

Keywords: Change Management; Human Capital; Organizational Change and Adaptation; Mission and Purpose; Organizational Structure; Transformation; Human Resources; Consumer Products Industry; Europe

1985
Chapter

Managing the New Product Development Process: How Japanese Companies Learn and Unlearn

By: Ken-ichi Imai, Ikujiro Nonaka and Hirotaka Takeuchi

Keywords: Product Development; Organizational Change and Adaptation; Japan

Profile

Vivek Garg

patient care, such as pricing, insurance, and organizational issues," says Vivek. "At MPAC, I got a broad exposure to how other interest groups—including payers, the government, private industry—think about medicine and care... View Details

01 Jun 2016
News

3-Minute Briefing: Derek Bouchard-Hall (MBA 2004)

through charisma or force of character in the way that I thought leaders always did. Professor Joshua Margolis’s class helped me see beyond that. It’s possible to be an effective leader and an introvert. We’ve spent a lot of time changing... View Details

Keywords: April White; photographed by Scott Clark

13 Dec 2004
Research & Ideas

How Leaders Create Winning Streaks

Building organizational confidence, and turning losing streaks into winning streaks, is the work of leaders. Great leaders build winning streaks, prevent losing streaks, and in turnaround situations, they focus on View Details

Keywords: by Rosabeth Moss Kanter & Walter Kiechel

26 Nov 2019
News

Collective Genius: Leading Innovation and Digital Transformation

emerging technologies to innovate and create differentiated customer experiences, people in organizations have to work differently, Hill says. Corporations are finding that digital transformation often demands culture change and the... View Details

1995
Chapter

The Learning Organization: An Integrative Approach

By: A. Edmondson and B. Moingeon

Keywords: Organizational Change and Adaptation; Organizational Design; Integration

August 2000 (Revised August 2018)
Case

The Atchison Corporation (A)

By: Joseph L. Bower

A new general manager uses a profit-center-based system to shake up an old line company. He then faces the task of placating a board member upset by the human consequences. A rewritten version of an earlier case. View Details

Keywords: Transformation; Profit; Human Resources; Change Management; Management Analysis, Tools, and Techniques; Organizational Design

2006
Chapter

The Corporation's Evolving Personality

By: Lynn S. Paine

Keywords: Business Ventures; Organizational Culture; Organizational Change and Adaptation

2013
Organizational Change

Leslie Perlow Speaks at the 2013 Gender & Work Symposium

01 Mar 2018
What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

kinwun Summing Up: What are the Earmarks of a “New Economy?” Responses to this month’s column rightly focused on the need for measures and standards before deciding whether we are entering an era of social and economic change as... View Details

Keywords: by James Heskett

January 2005 (Revised November 2005)
Case

Irene Charnley at Johnnic Group (A) (Abridged)

By: Linda A. Hill and Maria Farkas

When she becomes chairperson of a large telecommunications board, Irene Charnley must transform the mostly white-led company to be more representative of South Africa's demographics. View Details

Keywords: Change Management; Organizational Change and Adaptation; Demographics; Communication Technology; Telecommunications Industry; South Africa