Non-bank Financial Institutions - Publications - Faculty & Research

October 2022 (Revised January 2023)
Case

Century Bank: Closing Time?

By: Lauren Cohen, Grace Headinger and Bill Kwon

Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details

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25 Apr 2014
News

Investing in Innovation

choices will we make? How will we reimagine this institution and leave it stronger than we found it? "When I look at the challenges facing our world today, I'm convinced that now more than ever we need the type of leadership Harvard... View Details

Keywords: HBS Fund; Educational Services

01 Jun 1998
News

Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer

into a New England institution and one of the leading consumer banks in the nation. Responding to demographic trends and consumer demands in the mid-1970s, Crozier moved quickly to launch a ubiquitous network of automated teller machines... View Details

Keywords: Eileen K. McCluskey

Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei

This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details

Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques

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IFC: Saudi Arabia; Economic Diversification - Course Catalog

Departure on Wednesday, January 15, 2025. Course Fee: $3,500 Immersive Field Courses : IFCs require a firm commitment and carry a financial obligation. Financial aid is available in the form of a student... View Details

01 Feb 1997
News

Mexico on the Brink: A Conversation with Juan Enriquez-Cabot (MBA '86)

upheaval - financial collapse, peasant uprisings, and political violence. What's going on? Some people see the repression in Mexico's political system and call the system authoritarian. Others see its freedoms and label it an emerging... View Details

11 May 2011
Research & Ideas

Building a Better Board

decisions that come before the board," Kaufman says. "One lesson from the recent global financial crisis was that some financial institution boards had few directors... View Details

Keywords: by Carmen Nobel

01 Mar 2012
News

Capitalism’s New Agenda

and the environment. Interestingly (given that we interviewed them in late 2007 and early 2008), they were very concerned about the volatility and fragility of the financial markets. They thought the View Details

Keywords: Joseph L. Bower, Herman B. Leonard, and Lynn S. Paine; social activism; Occupy Wallstreet; Corporate Services; Finance

31 Jul 2014
News

Making Private Equity Public Knowledge

reached out to personal contacts in the industry, spending nights and weekends getting free lessons in industry skills like diligence and financial modeling, carefully building his path to private equity. "I was very fortunate to have... View Details

Keywords: Dan Morrell

Web

Print View - Course Catalog

of agencies and institutions view the same problem. Copyright © 2024 President & Fellows of Harvard College. All Rights Reserved. Creating the Modern Financial System Course Number 1160 Professor David Moss... View Details

01 Apr 1998
News

Student Conferences Inspire Campus Dialogue

noteworthy. In a plenary session titled "The Economic Crisis in Asia," Sugisaki urged Asian authorities to lower barriers to trade and investment and to close insolvent financial institutions and restructure... View Details

13 Jul 2010
First Look

First Look: July 13

foreign market share therefore increased five-fold between 1997 and 2007. We construct and analyze a panel of Mexican bank financial data covering this period and find no evidence that foreign entry increases the availability of credit.... View Details

Keywords: Martha Lagace

Web

Educating Leaders - Georges F. Doriot:Educating Leaders, Building Companies, Baker Library, Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details

15 Sep 2011
Research & Ideas

High Ambition Leadership

They instituted an incentive scheme that gave employees a financial stake in the performance of the business. They invested in IT systems and other tools to improve the ability of frontline call-center... View Details

Keywords: by Martha Lagace

21 Dec 2010
First Look

First Look: December 21

through which reliability and validity are enhanced for organizational learning Race at the Top: How Companies Shape the Inclusion of African Americans on Their Boards in Response to Institutional Pressures Authors:Clayton S. Rose and... View Details

27 May 2009
First Look

First Look: May 27, 2009

sovereign wealth fund—indeed the world's largest institutional investor. But Abu Dhabi is not yet a "developed" economy. So, in 2002, the Mubadala Development Company was established as a government-owned investment vehicle.... View Details

Keywords: Martha Lagace

21 Jan 2013
Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

"Work done in the spirit of service is the highest form of worship." —Abdu'l-Bahá The field of economics is rife with the concept of "capital." There's financial capital—cold hard cash or cashable assets. There's fixed capital—the... View Details

Keywords: by Carmen Nobel

24 May 2004
Research & Ideas

When Reputation Trumps Regulation

A recent study by HBS assistant professor Jordan Siegel tests whether foreign firms can leapfrog their countries' weak legal institutions by listing equities in New York and voluntarily abiding by U.S. securities law. The study, which... View Details

Keywords: by Ann Cullen

22 Mar 2016
First Look

March 22, 2016

investor's financial returns. Institutions, Institutional Change and Economic Performance in Emerging Markets brings together a series of Harvard Business School case studies on emerging markets. This book... View Details

Keywords: Sean Silverthorne

01 Jan 2003
News

Charles O. Rossotti, MBA 1964

systems and glitches galore. But given his extensive experience helping international corporate clients solve IT and management problems, he was in a perfect position to help. "I was attracted by the challenge of turning around a huge View Details

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