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Show Results For
- All HBS Web
(6,392)
- People (36)
- News (2,483)
- Research (2,872)
- Events (17)
- Multimedia (63)
- Faculty Publications (1,291)
Benson P. Shapiro
Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details
Kyle Schirmann
Kyle Schirmann is a doctoral student in the Strategy unit at Harvard Business School. His primary interests are science-based innovation in the Global South and the creative and cultural industries. Before joining HBS, Kyle worked as a software engineer at Bloomberg... View Details
- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
luxury of long breaks between jobs or extended periods of time to think about their transition before they step into the next thing. Additionally, as Bridges points out, we often don’t see when we are in a... View Details
Keywords: by Julia Austin
- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when... View Details
Keywords: Internet and the Web; Perception; Valuation; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction; Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- 22 May 2024
- HBS Case
Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore
Businesses that dismiss TikTok as merely a platform for teenagers looking to create and consume cat and dance videos do so at their own peril. That’s the message of a Harvard Business School case study tracing the video-sharing app’s... View Details
- 11 Sep 2023
- Blog Post
Reflections on My First Semester Teaching at HBS
nontraditional careers and things like entrepreneurship has flipped to become the majority. The cases they read are infinitely more diverse, in terms of companies represented and background View Details
- 04 Sep 2007
- Working Paper Summaries
Why Do Intermediaries Divert Search?
Keywords: by Andrei Hagiu & Bruno Jullien
- 28 Oct 2014
- First Look
First Look: October 28
Designed around the course at Harvard Business School, Collis' new text takes the firm that operates across borders as a unit of analysis and the senior manager in a multinational as the typical decision maker. Illustrated with examples... View Details
Keywords: Carmen Nobel
- Web
Employment Data Trends
<1% 1% <1% <1% 1% Technology 19% 19% 19% 16% 16% Consumer Electronics 1% <1% 1% <1% <1% E-Commerce 3% 2% 2% 2% 2% Equipment / Hardware / Networking <1% <1% <1% 0% <1% Internet Services 6% 6% 3% 4% 3% Software 5% 6% 5% 5% 7% Other... View Details
- 02 May 2023
- What Do You Think?
How Should Artificial Intelligence Be Regulated—if at All?
(iStockphoto/Rost-9D) Artificial intelligence (AI) is the topic of the moment in circles ranging from science to business to religion. Its potential and implications are driven home when you see robot soccer players improve their game to... View Details
- 10 Feb 2021
- Research & Ideas
Has #MeToo Changed How Hollywood Hires?
whether this social movement impacted the hiring of female talent, Luo and Zhang focused on new movie projects set up from January 2014 to September 2019 using Done Deal Pro, a database that tracks script deals. They also used information... View Details
- 11 Dec 2023
- Research & Ideas
Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits
fields, the authors note. But the rise of the internet over the last few decades pulled the rug out from under old media’s business model. By 2017, 45 percent of all newspaper... View Details
Keywords: by Scott Van Voorhis
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
mobile Internet devices. Mees also set the goal of doubling the number of agents who could simultaneously use the company's reservations system and View Details
- 09 May 2017
- What Do You Think?
Should Management Be Primarily Responsible to Shareholders?
success is valued too highly to be interrupted by a hostile takeover,” thus fostering sustainability. If sustainability is such an important issue, how do we encourage it? A number of suggestions were put forward. Fizzinni proposed such... View Details
Keywords: by James Heskett
- 25 Jun 2024
- Research & Ideas
How Transparency Sped Innovation in a $13 Billion Wireless Sector
Many businesses are loath to share proprietary information with others, fearing it will undercut their long-term financial prospects. They view openness as a threat to innovation. But a new years-long study of the wireless router industry... View Details
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
particular direction and, if so, take time to discuss. People feeling really up? Share why! People feeling down? How can we work together to make things better? This simple, transparent way of sharing how... View Details
Keywords: by Julia Austin
- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
experienced this journey, it can also catch you by surprise when things start to go wrong. The best recipes feature managed growth with an experienced team, help from experts, and thoughtfulness while scaling. About the Author Julia B.... View Details
Keywords: by Julia Austin
- 31 Aug 2007
- Working Paper Summaries
Exclusivity and Control
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
When Facebook failed to protect the privacy of 87 million people whose data was harvested without their consent in 2015, the company not only circumvented data privacy regulations, it breached the public’s trust. And by failing to... View Details
Keywords: by Lane Lambert
- 01 Mar 2024
- News
3-Minute Briefing: Ilana D. Weinstein (MBA 1995)
Weinstein: Standing tall and seeing all of the strategic possibilities in a highly competitive industry. I grew up in New York City and worked in every store along our 10-block radius. I learned how to sell and negotiate at a young age.... View Details