Incentives - Publications - Faculty & Research

February 2017
Case

Valerie Daniels-Carter: High Growth Entrepreneurship via Franchising

By: Steven Rogers and Alyssa Haywoode

This case looks at entrepreneurship via franchising through the leadership of an African-American entrepreneur who owns almost 150 stores including Burger King, Pizza Huts, and Auntie Anne’s Pretzels. Her company is the largest female-owned franchise business in the... View Details

Keywords: Giving And Philanthropy; Weather And Climate Change; Franchise Ownership; Family Business; Experience and Expertise; Decisions; Borrowing and Debt; Food; Philanthropy and Charitable Giving; Business History; Climate Change; Motivation and Incentives; Food and Beverage Industry

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Article

The New Face of Chinese Industrial Policy: Making Sense of Anti-Dumping Cases in the Petrochemical and Steel Industries.

Why have China's petrochemical and steel industries behaved so differently in seeking trade protection through anti-dumping measures, especially given that both industries face the full force of the global economy? We argue that the patterning of anti-dumping actions... View Details

Keywords: Policy; Trade; Economy; Horizontal Integration; Vertical Integration; Motivation and Incentives; Marketing Channels; Industry Structures; System Shocks; Price; Restructuring; Interests; Energy Industry; Steel Industry; China

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August 2023
Technical Note

Two Ways of Pursuing a Calling

By: Leslie Perlow and Hannah Weisman

Work can be a means to a financial end, a stepping stone to higher-level jobs, or a meaningful end in itself: a calling. The technical note provides an overview of two different ways people can pursue a calling: with an internal focus or external focus. View Details

Keywords: Personal Development and Career; Job Search; Job Design and Levels; Happiness; Identity; Well-being; Motivation and Incentives; Human Needs; Satisfaction; Mission and Purpose; Health Industry; Music Industry; Education Industry; Fine Arts Industry; Motion Pictures and Video Industry

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December 1998 (Revised February 1999)
Case

City of Charlotte (A)

By: Robert S. Kaplan

The city manager's office in Charlotte, North Carolina, is attempting to align and focus the city's programs and operating departments. City managers, working collaboratively with the elected mayor and city council, have identified five strategic themes to make... View Details

Keywords: Balanced Scorecard; Government Administration; City; Growth and Development Strategy; Adoption; Public Sector; Management Teams; Programs; Performance Evaluation; Motivation and Incentives; Public Administration Industry; North Carolina

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19 May 2009
First Look

First Look: May 19, 2009

sophisticated set of financial incentives that are applied to both administrative and clinical staff. The case allows students to evaluate the strengths and weaknesses of financial incentives in clinical... View Details

Keywords: Martha Lagace

24 Feb 2009
First Look

First Look: February 24, 2009

card networks, the decline of checks, the rise of stored value cards, and the growth of new payment methods such as PayPal, Bill Me Later, and decoupled debit. This case presents the structure of these payment methods, focusing on View Details

Keywords: Martha Lagace

16 Apr 2007
Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

are better designed to cope with scalability issues. Incentive schemes that reward users as a function of their contributions help improve sharing, but they introduce other distortions, and the legal risks of sharing limit their efficacy.... View Details

Keywords: by Sean Silverthorne; Music

17 Mar 2022
Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

commitments that influence the supply chain, and governments creating proper incentives and market dynamics to fuel innovation and usher in improvements.” Puri and his team did indeed make the decision to use plastic despite its negative... View Details

Keywords: by Ranjay Gulati

27 Jul 2019
Op-Ed

Does Facebook's Business Model Threaten Our Elections?

election. Facebook has many issues, but making money isn’t one of them. I’m a bit of a skeptic about the ability of the purported changes to drive fundamental impact, given the incentives of their business model. They’ve been trying to... View Details

Keywords: by George Riedel

22 Jul 2014
First Look

First Look: July 22

investors with longer-term horizons and incentives that are more consistent with the long-term strategy of the company. The managers of most companies take their investor base as a "given" that cannot be changed through their... View Details

Keywords: Sean Silverthorne

19 Feb 2013
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First Look: Feb. 19

McLoughlinHarvard Business School Case 513-062 No abstract available. Purchase this case:http://hbr.org/search/513062-PDF-ENG Aubrey McClendon's Special Incentive Compensation at Chesapeake Energy (B) Healy, Paul, Clayton S. Rose, and... View Details

Keywords: Sean Silverthorne

26 Apr 2011
First Look

First Look: April 26

April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage applicants. The data allow us to gauge the effects of enriching the information set of these employees in an environment where View Details

Keywords: Sean Silverthorne

05 Jul 2006
First Look

First Look: July 5, 2006

psychological mechanism whereby price format determines how many product attributes are actively processed at the time of valuation. Three studies support the hypothesis that price partitioning acts as an incentive to process multiple... View Details

Keywords: Sean Silverthorne

03 Mar 2003
Research & Ideas

The Ingredients of a Deal Disaster

primarily to beat price reductions out of the supplier. This problem will persist unless senior retail executives work to reset employees' expectations and incentives at the working level when they forge what they see as a strategic... View Details

Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius

03 Jul 2012
Research & Ideas

HBS Faculty on Supreme Court Health Care Ruling

for the cost of their care, while abandoning the myth that "health care is free." This will be accomplished through incentives for those who maintain their health, enabling them to pay less, while people who cost the system more... View Details

Keywords: Re: Multiple Faculty; Health

20 Feb 2013
Research & Ideas

Big Deal: Reflections on the Megamerger of American and US Airways

powerful economic incentive to lend to companies in Chapter 11. (Although American did not need such debtor-in-possession financing, United and Delta together raised almost $3.5 billion in DIP financing in their bankruptcies.) Chapter 11... View Details

Keywords: Re: Rosabeth M. Kanter & Stuart C. Gilson; Air Transportation

30 Oct 2007
First Look

First Look: October 30, 2007

firm-specific capital market incentives are not. These results suggest that harmonizing accounting standards may result in more comparable accounting methods and numbers, but that effective regulatory oversight will be important in... View Details

Keywords: Sean Silverthorne

22 Aug 2006
First Look

First Look: August 22, 2006

authors describe how organizational biases arise from the different incentives, agendas, and blind spots of the various functional areas of a business, and how they compromise forecast accuracy and disrupt the supply chain process. They present a case study—the Leitax... View Details

Keywords: Martha Lagace

23 Aug 2010
Research & Ideas

The Drive to Acquire’s Impact on Globalization

industrial expansion.7 Globalization need not work this way. Its benefits can be steered to all nations and to all levels in each nation in a more equitable manner. But a free-market, laissez-faire process will not do this automatically. It will require governmental... View Details

Keywords: by Paul R. Lawrence

July 2005 (Revised January 2011)
Case

Understanding Customer Profitability at Charles Schwab

By: Francisco de Asis Martinez-Jerez

Charles Schwab is transforming into a customer-centric organization. Central to this cultural and organizational change is the utilization of customer profitability at different decision-making levels. Examines several technical aspects of the ABC cost system, as well... View Details