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01 Jan 2002
News

Marjorie M.T. Yang (MBA '76)

to try to improve the livelihood of every member of the company." When you go into a store looking for a stylish, well-made shirt, the designer brands jump out at you-names like Hugo Boss, Tommy Hilfiger, and Ralph Lauren. So do the button-downs and polos at top View Details

12 Mar 2018
Op-Ed

Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist

cost-cutting; in fact, cutting infrastructure, supply chain costs, and excess expenses should be done all the time, in good times and bad. This is the approach used by ExxonMobil as it has been one of the greatest value creators in the... View Details

Keywords: by Bill George; Banking

01 Dec 2011
What Do You Think?

Thinking Slow: An Argument for Bureaucracy?

bureaucratic devices to promote deliberative thought. As Shadreck Salli put it, "What (is critical) is the person that conducts the switching from thinking (either fast or slow) to (the) other it may not be easy to have a series of processes in a bureaucratic... View Details

Keywords: by James Heskett

07 Nov 2005
What Do You Think?

Is Less Becoming More?

Amazon stimulates sales by its listing of thousands of books that would otherwise be out of print, given their meager sales through traditional channels. Internet technology and supply chain efficiencies have made this possible. The... View Details

Keywords: by James Heskett; Consumer Products

01 Feb 2001
News

Books

three factors that differentiate growth strategies that succeed from those that fail. In Unchained Value: The New Logic of Digital Business, Internet expert Mary Cronin argues that corporations will fail at e-business as long as they continue to use the traditional... View Details

Keywords: books; research; Publishing Industries (except Internet); Information

19 Jan 2021
In Practice

Leadership Advice for Biden: Restore a Sense of Calm

chain partners. This should help small business and stimulate increased consumer spending on local services. Innovation is a Biden theme, one of the pillars of his campaign, which he also applied to addressing racial disparities in... View Details

Keywords: by Dina Gerdeman

01 Oct 2013
First Look

First Look: October 1

612-033 Pret A Manger Pret A Manger, a London-based chain of sandwich shops, was known for its fast, genuine service and pre-packaged sandwiches prepared on-site daily. Instructed by its board to grow at 15% per year, Pret considered... View Details

Keywords: Sean Silverthorne

05 Sep 2012
First Look

First Look: September 5

quarters of strong revenue growth. James Hoffman, the new Senior Vice President of Human Resources, fears that the chain of success is shifting the company's focus away from effective performance management. Recently, Vitality has been... View Details

Keywords: Sean Silverthorne

17 Mar 2009
First Look

First Look: March 17, 2009

Agreements in Bio-Pharmaceuticals Authors:Juan Alcácer, John Cantwell, and Michelle Gittelman Publication:In Location of Biopharmaceutical Activity, edited by Iain M. Cockburn and Matthew J. Slaughter. NBER, forthcoming. Abstract As the value View Details

Keywords: Martha Lagace

06 Feb 2007
First Look

First Look: February 6, 2007

2003, the firm has been waiting for the FDA to declare that meat and milk from cloned animals are no different from non-clones. During that period the company has worked to educate regulators, consumers, and members of the livestock chain... View Details

Keywords: Martha Lagace

Web

Courses by Faculty Unit - Course Catalog

Spring 2026 Q3Q4 3.0 Managing Service Operations Ryan Buell Robert Markey Fall 2025 Q1Q2 3.0 Supply Chain Management Kris Ferreira Fall 2025 Q1Q2 3.0 Ananth Raman Spring 2026 Q3Q4 3.0 Transforming Health Care Delivery (also listed under... View Details

01 Mar 2009
News

Model Patient

sprains, and the like,” Herzlinger explains. “The charge is around $69, so uninsured people can go there instead of to the emergency room, which has long waits and charges much more. And with CVS’s chain ownership involving hundreds of... View Details

Keywords: Garry Emmons; Health, Social Assistance

November 2019 (Revised September 2022)
Case

TripAdvisor: An Itinerary for Growth

By: Jeffrey F. Rayport, Spencer Rascoff and Susie L. Ma

In 2019, TripAdvisor was one of the best-known and most-trafficked online travel sites. For nearly 20 years, its founder and CEO Steve Kaufer had steered TripAdvisor through many phases of growth and profitability, but recently the company’s growth had started to slow.... View Details

Keywords: Business Growth and Maturation; Decision Making; Business or Company Management; Growth Management; Innovation and Invention; Brands and Branding; Operations; Customer Value and Value Chain; Information Technology; Travel Industry; Massachusetts

February 2003 (Revised March 2007)
Case

Internet Customer Acquisition Strategy at Bankinter

By: Francisco de Asis Martinez-Jerez, V.G. Narayanan and Lisa Brem

Bankinter, a relatively small Spanish bank, has a large presence as an Internet financial services provider. Leading the way to profitability through the Internet will give Bankinter a major competitive advantage over the larger, more established Spanish banks. Ann... View Details

Keywords: Customer Relationship Management; Internet and the Web; Activity Based Costing and Management; Customer Value and Value Chain; Banks and Banking; Banking Industry; Spain

September 2023 (Revised November 2023)
Case

Seeds of Innovation: GALY's Quest to Cultivate the Future of Agriculture in the Lab

By: George Serafeim and Michael Norris

In 2023, Luciano Bueno, CEO and founder of plant cell culture agriculture company GALY, was considering the best path forward for his company as he planned to pitch Series B investors. GALY, founded in 2019, aimed to produce cotton and other crops from cells grown in... View Details

Keywords: Business Model; Green Technology; Goods and Commodities; Growth and Development Strategy; Science-Based Business; Entrepreneurship; Plant-Based Agribusiness; Business Startups; Decisions; Technological Innovation; Production; Agriculture and Agribusiness Industry; Technology Industry; Boston; Sao Paulo

30 Jun 2015
First Look

First Look: June 30, 2015

Management Journal Monitoring Global Supply Chains By: Short, Jodi L., Michael W. Toffel, and Andrea R. Hugill Abstract—Firms reliant on supply chains to manufacture their goods risk reputational harm if the... View Details

Keywords: Carmen Nobel

November 2016
Case

Pete & Gerry's

By: Jose Alvarez and Natalie Kindred

20 Apr 2010
First Look

First Look: April 20

generated in the rubber chain, it was mostly appropriated by foreigners. This view is in tune with the global commodity chain approach that argues that manufacturing/core economies absorb the bulk of surplus generated in the commodity... View Details

Keywords: Martha Lagace

11 Feb 2019
Research & Ideas

The Business of Saving the Planet

"The fact that the benefits of addressing the problem of climate change almost certainly outweigh the costs ... does not make concerted global action to address the problem easy." —Climate Change in 2018: Implications for Business If there is one positive... View Details

Keywords: by Sean Silverthorne; Energy; Green Technology

01 Mar 2011
News

James McNerney Jr.

engage in global cooperation to get these planes done. Another lesson was IT systems. We lost visibility of the supply chain because our systems weren’t good enough to keep track of manufacturing activity. It’s essential to maintain 24/7... View Details

Keywords: Julia Hanna; interview; Transportation Equipment Manufacturing; Manufacturing; Air Transportation; Transportation

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