Business Relationships - Publications - Faculty & Research

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

his office isn't as big as Jenny's. And he blames others when he screws up. Joe is an HNAP, or a high-need-for-achievement professional, according to Harvard Business School professor Thomas J. DeLong, who explores Joe's world of driven,... View Details

Keywords: by Kim Girard

12 Jun 2023
Blog Post

What Does PRIDE at HBS Mean to You?

continue fostering an environment of love, acceptance, and celebration of diversity within HBS and beyond. Oscar Yuan (MBA 2003) PRIDE at HBS was, for me, a respite and a refuge. Attending HBS at a time when being LGBT and a business... View Details

November 2018 (Revised May 2019)
Case

California Closets: Organizing the Customer Experience

By: Boris Groysberg and Annelena Lobb

California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details

Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy

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28 Sep 2023
News

Screen Time

iStock/ST.art MBA 1982’s Section B had already formed a close-knit group that gathered often in the decades following their time at the School, when the pandemic appeared in the spring of 2020. Unable to enjoy one another’s company in person, the group didn’t miss a... View Details

Keywords: Margie Kelley

September 2019 (Revised May 2020)
Supplement

Keroche (C): The Excise Tax Increase

By: Ramon Casadesus-Masanell and Pippa Tubman Armerding

This case discusses the Kenyan government’s decision to increase excise taxes on wines in 2007. The tax increase would cause an average increase in price of 367% on Keroche’s fortified wines. Meanwhile, Keroche’s competitor EABL had effectively lobbied the government... View Details

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03 Jul 2008
What Do You Think?

Are Followers About to Get Their Due?

difference between a great leader and a great follower in the business world is the opportunities they have had to better themselves." Eric Johnson Wildbear concurred, saying that "Followership ends up being the same as... View Details

Keywords: by Jim Heskett

November 2009
Article

What Would Peter Say?

By: Rosabeth Moss Kanter

Heeding the wisdom of Peter Drucker might have helped us avoid - and will help us solve - numerous challenges, from restoring trust in business to tackling climate change. He issued early warnings about excessive executive pay, the auto industry's failure to adapt and... View Details

Keywords: Judgments; Employee Relationship Management; Leadership; Goals and Objectives; Management Practices and Processes; Organizational Change and Adaptation; Business and Community Relations; Business and Government Relations; Business and Shareholder Relations

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Find at Harvard

21 Nov 2024
Blog Post

How Alumni Can Recruit When They Aren’t Recruiters

If you’re a Harvard Business School alumnus, you’ve likely been asked at some point to play a key role in recruiting current HBS students for your organization. Since recruiting may be new to you or simply something you dip into from time... View Details

Keywords: All Industries

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

is an essential skill, and where the science of negotiation is headed. Negotiation is a core competence for life, "not merely an important skill to be wheeled out for special occasions," they argue. James K. Sebenius is the Gordon Donaldson Professor of View Details

Keywords: by Martha Lagace

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

28 Apr 2015
First Look

First Look: April 28

Publications April 2015 HarperBusiness Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs By: Yoffie, David B., and Michael A. Cusumano Abstract—The authors of the bestselling Competing on Internet Time (a View Details

Keywords: Sean Silverthorne

02 Jan 2001
Research & Ideas

Can Japan Compete? [Part One]

two prime ministers will be from the next generation. On the company side, Japanese leaders acknowledge the arguments in our book, and change is more rapid than in government. However, it's hard to unwind the keiretsu [close-knit business... View Details

Keywords: by Martha Lagace & Hilah Geer

14 Apr 2016
Blog Post

What I Learned at SVMP

experience as it is professional. Business school is about forming relationships with others, being challenged to think differently, and being asked to grow in ways you couldn't imagine. View Details

15 Aug 2024
Blog Post

Learning from Mistakes and Leveraging Personal Experiences: Tiffany Kent (MBA 2001)

I graduated from Harvard Business School at the tail end of the dot-com bubble and was fortunate to join Goldman Sach’s high-tech investment banking group after graduation. However, the bubble burst got me, and I was laid off for a short... View Details

Keywords: All Industries

16 Jan 2018
First Look

First Look at New Research and Ideas, January 16, 2018

January–February 2018 Harvard Business Review More Than a Paycheck: How to Create Good Blue-Collar Jobs in the Knowledge Economy By: Campbell, Dennis, John Case, and Bill Fotsch Abstract—Fifty years ago a good blue-collar job was with a... View Details

Keywords: Sean Silverthorne

01 Feb 2021
What Do You Think?

Has the New Economy Finally Arrived?

pandemic) that challenge traditional economic theory centered on the so-called Phillips curve. It’s a simple economic model named after the economist who explored the positive relationship between low unemployment and higher wage rates.... View Details

Keywords: by James Heskett

10 Jan 2005
Research & Ideas

How to Put Meaning Back into Leading

The bottom line is, after all, the bottom line when it comes to business success. No profit, no business. But should money be the sole measure for evaluating and rewarding the effectiveness of a leader? In a new Harvard View Details

Keywords: by Martha Lagace

Web

Finance Awards & Honors - Faculty & Research

Grant on Corporate Social Responsibility (CSR) from Fordham University Gabelli School of Business and PVH Corp. for “The ESG-Innovation Disconnect: Evidence from Green Patenting” with Umit Gurun and Quoc Nguyen. Lauren H. Cohen :... View Details

15 Jun 2021
News

Keeping Hourly Workers Focused on the Stock, Not the Clock

model has developed, it has grown beyond financial incentives. The ultimate goal is to foster a stronger relationship between the workforce and management by investing in the employees. That includes providing employees with financial... View Details

Keywords: April White; Management of Companies and Enterprises; Management

June 2009 (Revised January 2011)
Case

Target Corporation: Ackman versus the Board

By: Krishna G. Palepu, Suraj Srinivasan and James Weber

After 15 years of great performance, Target's faltering performance during an economic downturn led an activist shareholder to initiate a proxy fight. Target Corporation, the second largest discount store retailer in the U.S., had competed successfully against industry... View Details

Keywords: Financial Crisis; Investment Activism; Governing and Advisory Boards; Business and Shareholder Relations; Business Strategy; Value; Retail Industry

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