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Show Results For
- All HBS Web
(5,878)
- People (27)
- News (2,114)
- Research (2,304)
- Events (11)
- Multimedia (178)
- Faculty Publications (1,021)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
- October 2016 (Revised February 2019)
- Case
PTC: A Transformation to IoT
By: Rajiv Lal and Sarah McAra
In the 2010s, PTC, a leading provider of software for discrete manufacturers, faced maturing markets and changing customer needs as smart, connected products took hold—the rise of the Internet of Things (IoT). PTC saw a first mover advantage in entering the IoT space... View Details
- September–October 2024
- Article
Where Data-Driven Decision-Making Can Go Wrong
By: Michael Luca and Amy C. Edmondson
When considering internal data or the results of a study, often business leaders either take the evidence presented as gospel or dismiss it altogether. Both approaches are misguided. What leaders need to do instead is conduct rigorous discussions that assess any... View Details
Luca, Michael, and Amy C. Edmondson. "Where Data-Driven Decision-Making Can Go Wrong." Harvard Business Review 102, no. 5 (September–October 2024): 80–89.
- 03 Oct 2019
- HBS Seminar
Christopher Tang, UCLA Anderson School of Management
- March 2004 (Revised August 2004)
- Case
Strategic Review at Egon Zehnder International (A)
By: Ashish Nanda
The case describes the history of the executive search firm Egon Zehnder International (EZI) from its inception through 2000. Internal and environmental changes lead EZI leaders to question whether the firm might be at an inflection point in its history. The EZI... View Details
Keywords: Organizational Change and Adaptation; Change Management; Business Growth and Maturation; Business Strategy; Service Industry
Nanda, Ashish, and Kelley Elizabeth Morrell. "Strategic Review at Egon Zehnder International (A)." Harvard Business School Case 904-071, March 2004. (Revised August 2004.)
- 09 Nov 2023
- HBS Case
What Will It Take to Confront the Invisible Mental Health Crisis in Business?
As a finance specialist, Harvard Business School Professor Lauren Cohen works to understand the dynamics that make businesses thrive. In his recent research on family companies, he has found one common... View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
three-part interview with Harvard Business School Marketing professors Rajiv Lal and José B. Alvarez, they discuss who is winning this revolution and which brands appear to be losing ground. Sean Silverthorne: Among the retailers you have... View Details
- September 1999 (Revised March 2001)
- Case
Charles Schwab Corporation (A)
By: F. Warren McFarlan and Nicole Tempest
A look at the industrial restructuring in the brokerage industry made possible by e-commerce. Focuses the student's attention on the decision alternatives facing Charles Schwab, one of the industry leaders in January 1998. In a word, the challenge is "Do they slash... View Details
Keywords: Restructuring; Internet and the Web; Price; Decision Choices and Conditions; Business Strategy; Competitive Strategy; Financial Services Industry
McFarlan, F. Warren, and Nicole Tempest. "Charles Schwab Corporation (A)." Harvard Business School Case 300-024, September 1999. (Revised March 2001.)
- Program
Building a Legacy
Should Attend Executives from a family office or wealth management office Family business owners, beneficial owners, and other family members, including children of the business View Details
- 10 Jul 2000
- Research & Ideas
The State of the Markets
High on every agenda as well, of course, is the use and impact of technology, and that was the focus of a Global Alumni Conference session hosted by HBS professor Richard Nolan. Titled "Technology and the Future of the Financial Markets," the panel featured... View Details
Keywords: by James E. Aisner
- February 2025 (Revised April 2025)
- Case
Shake Shack's Playbook for the Digital Era
By: Christopher Stanton, Allison Ciechanover and George Gonzalez
This case examines Shake Shack’s journey from a single New York City hot dog cart to a global fast-casual restaurant chain renowned for both premium quality and a culture of “enlightened hospitality.” As the company expands worldwide, it pilots digital ordering... View Details
Keywords: Business Model; Customer Satisfaction; Technology Adoption; Brands and Branding; Organizational Culture; Customization and Personalization; Expansion; Digital Transformation; Food and Beverage Industry
Stanton, Christopher, Allison Ciechanover, and George Gonzalez. "Shake Shack's Playbook for the Digital Era." Harvard Business School Case 825-136, February 2025. (Revised April 2025.)
- September 13, 2023
- Article
How the Best Chief Data Officers Create Value
By: Suraj Srinivasan and Robin Seibert
Despite the rapidly increasing prominence of data and analytics functions, the majority of chief data officers (CDOs) fail to value and price the business outcomes created by their data and analytics capabilities. It comes as no surprise then that many CDOs fall behind... View Details
Srinivasan, Suraj, and Robin Seibert. "How the Best Chief Data Officers Create Value." Harvard Business Review (website) (September 13, 2023).
- Article
How to Get the Most Out of Peer Support Groups: A Guide to the Benefits and Best Practices
By: Boris Groysberg and Robert Russman Halperin
For years business leaders have turned to peer forums—groups of four to 10 people with similar interests who meet regularly for confidential conversations—to share their problems, find support and insights, and learn and grow. But because such forums are small and... View Details
Groysberg, Boris, and Robert Russman Halperin. "How to Get the Most Out of Peer Support Groups: A Guide to the Benefits and Best Practices." Harvard Business Review 100, no. 3 (May–June 2022): 130–141.
- 21 Dec 2021
- News
Classics for Christmas: The Best Books You Should Have Read
- 26 Mar 2020
- News
Real Leaders: Oprah Winfrey and the Power of Empathy
- 01 Mar 2011
- First Look
First Look: March 1
perspectives have virtues. But they should not be fixed positions, says Harvard Business School's Kanter. To get a complete picture, leaders need to zoom in and zoom out. A close-in perspective is often... View Details
Keywords: Sean Silverthorne
- Program
Leading Professional Service Firms
Should Attend Leaders who define and execute strategy for firms and organizations that provide services and who serve in roles such as chief executive officer, general manager, principal, partner, or head of an office, View Details
- 03 May 2011
- First Look
First Look: May 3
The Wise Leader Authors:Ikujiro Nonaka and Hirotaka Takeuchi Publication:Harvard Business Review 89, no. 5 (May 2011) Abstract In an era of increasing discontinuity, wise leadership has nearly vanished. Many... View Details
Keywords: Sean Silverthorne
- 21 Nov 2023
- Research & Ideas
Employee Negativity Is Like Wildfire. Manage It Before It Spreads.
Regulating our own emotions in stressful situations is difficult enough, but business leaders face the added challenge of attempting to regulate the collective emotions of the groups they lead to guide them... View Details
Keywords: by Kristen Senz