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Show Results For
- All HBS Web
(3,774)
- People (11)
- News (1,199)
- Research (2,180)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,410)
- 01 Sep 2014
- News
New Idea: On-Demand Package Delivery
potential customers on Facebook and LinkedIn, and purchase mover’s dollies to help them make deliveries. The cofounders successfully tested Boxxify throughout April and May in Boston’s Back Bay, where their research showed only 3 percent of buildings have doormen. They... View Details
Keywords: Francis Storrs
- 01 Mar 2017
- News
Bringing Out the Best
need to be able to bring out the best in them.” As an example, Curry cites working with millennials in her role as president of National Office Services for Colliers International, the world’s third-largest publicly traded real estate... View Details
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
operators exist in the countries where Roshan is staking its claim. But it will focus in part on the rural areas that have the lowest service penetration and the fewest social services, a strategy that fits... View Details
Keywords: Julia Hanna
- 25 Sep 2009
- News
Are You Being Served?
alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details
- 01 Mar 2006
- News
Faculty Books
operations covering widely recognized brands including Lipton, Hellmann’s, Birds Eye, Ben & Jerry’s, Dove, Sunsilk, and Pond’s. Taking advantage of full access to corporate archives and executives, Jones discusses Unilever’s strategies to... View Details
- 12 Jul 2019
- News
The Birth of a Silicon Valley Blockbuster
which is a pretty incredible 10-year journey. Flint: What was the vision at the outset? Zatlyn: Well if you read the first sentence of our business plan competition that we had to write: Cloudflare is a service that will accelerate... View Details
- 30 Apr 2013
- First Look
First Look: April 30
longitudinal data from 68 multi-method case studies of organizational change initiatives conducted at the National Health Service in the United Kingdom support these predictions and advance a relational view of organizational change in... View Details
Keywords: Sean Silverthorne
- 01 Jun 2007
- News
Mission Possible
Illustration by Dave Cutler At the peak of his career as CEO of Bain & Company, Tom Tierney (MBA ’80) quit his job to form a nonprofit professional services organization. Frustrated by the plodding pace of Alzheimer’s research,... View Details
- 04 Dec 2014
- News
The 32 Hottest Startup CEOs In America
Keywords: Gilt Groupe; Glamsquad; Mink; Hinge; Birchbox; Personal Services; Personal Services; Personal Services
- 03 Aug 2010
- News
When Opportunity Knocks
- 08 Jun 2011
- News
Alumni News: Jimmy Rane
http://www.alumni.hbs.edu/bulletin/alumni-news/story-rane.html View Details
- November 2015 (Revised January 2016)
- Teaching Note
McDonald's Corporation: Managing a Sustainable Supply Chain—From Amazon Soya to Cage Free Eggs
This case provides an opportunity for students to consider how large, multinational corporations should respond when targeted by activists regarding environmental and social concerns in their supply chains. Greenpeace targeted McDonald's because its chicken supplier... View Details
- Web
Supplemental Financial Information II - Annual Report 2020
million, or 1.4 percent, from the prior year to $71 million. Space and occupancy expenses accounted for 9 percent of the School’s total operating costs in fiscal 2020, consistent with the prior year. Professional View Details
- 26 Nov 2019
- News
Fintech, Small Business & the American Dream
customer bases and a low cost of capital. In 2016, the landscape shifted even further when major platform players such as Amazon, PayPal, and Square entered the space. In spite of these disruptions, Mills says that one can’t discount the banks and traditional lenders.... View Details
- 01 Mar 2019
- News
Ask the Expert: Auto Pilot
millions if not billions of miles. And those scenarios vary from city to city. Plus, autonomous cars are very expensive today. Those costs will have to come down before it can scale. How will autonomous vehicle fleet operations... View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
Grab now operates in six Southeast Asian countries and has raised more than $700 million to date, with another funding round underway. In Indonesia, Grab took an early lead on Uber in part because the View Details
- June 2008 (Revised October 2010)
- Case
Patient Flow at Brigham and Women's Hospital (A)
By: Anita L. Tucker and Jillian Alexandra Berry
Brigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's... View Details
Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts
Tucker, Anita L., and Jillian Alexandra Berry. "Patient Flow at Brigham and Women's Hospital (A)." Harvard Business School Case 608-171, June 2008. (Revised October 2010.)
- October 2000 (Revised November 2005)
- Case
Cisco Systems: Web-enablement
By: Richard L. Nolan, Kelley Porter and Christina Akers
Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case. View Details
Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Service Operations; Information Technology Industry
Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, October 2000. (Revised November 2005.)
- July 2010 (Revised March 2013)
- Case
Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts
By: Robert G. Eccles and Kerry Herman
Daren Kemp, a partner at leadership consultancy and executive search firm Heidrick & Struggles, is responsible for the firm's relationship with Standard Chartered Bank (Standard Chartered). Standard Chartered is one of 94 companies in Heidrick's strategic partners... View Details
Keywords: Customer Relationship Management; Service Delivery; Partners and Partnerships; Business Strategy; Consulting Industry; Employment Industry
Eccles, Robert G., and Kerry Herman. "Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts." Harvard Business School Case 411-011, July 2010. (Revised March 2013.)
- 01 Mar 2013
- News
Making Change
Citizen Year — SEF 2009 honoree Global Citizen Year is disrupting the traditional path to college and creating a new generation of global leaders through a "bridge" year of service learning and leadership training in Africa, Latin... View Details