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Show Results For
- All HBS Web
(3,789)
- People (11)
- News (1,208)
- Research (2,207)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,439)
- March 1999 (Revised July 1999)
- Case
Dana-Farber Cancer Institute, The
By: Richard M.J. Bohmer and Ann Winslow
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
Bohmer, Richard M.J., and Ann Winslow. "Dana-Farber Cancer Institute, The." Harvard Business School Case 699-025, March 1999. (Revised July 1999.)
Leonard A. Lauder
Well before he officially assumed the CEO title, Lauder was the “man behind the scenes,” shunning publicity and acknowledgment to perpetuate his mother’s image. While his mother, Estee Lauder, tended to external relations, Leonard built an efficient and productive... View Details
Keywords: Personal Care & Home Products
Jules S. Bache
Bache took over his uncle’s brokerage business and built it into one of the premier financial services firms in the early decades of the twentieth century. His operation helped to facilitate the... View Details
Keywords: Finance
- 01 Mar 2011
- News
Two Kinds of Green
ambitious goal is to be a “zero waste, zero carbon company, operating on 100 percent renewable energy in LEED certified buildings” by 2020. The case vividly documents some of the measures taken by Burt’s to meet that goal, such as a... View Details
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
orders and have them delivered to their tables—a service often performed by managers. “Now when I see a customer talking to a manager, it’s a good thing,” says Karavites, smiling. Traditionally, the bank of cash registers that separates... View Details
- 07 Sep 2021
- News
One Degree of Difference
having Spanish speakers on the staff and leadership team. “It means we’re developing a bilingual service from the beginning.” Beyond being the right thing to do, it’s critical to Ovia’s competitive advantage, he acknowledges: “If we’re... View Details
- 01 Sep 2024
- News
Reduce, Reuse, Recycle
Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
- December 2009
- Article
From a Declaration of Values to the Creation of Value in Global Health
By: Jim Yong Kim, Joseph Rhatigan, Sachin H. Jain and Michael E. Porter
To make best use of the new dollars available for the treatment of disease in resource poor settings, global health practice requires a strategic approach that emphasizes value for patients, defined as health outcomes per dollar spent. Practitioners and global health... View Details
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
more vehicles than they can sell and—unable to make money from new cars—turn to service and trade-ins to eke out margins. And at the bottom of the chain are customers trapped in high-pressure negotiations for a car that isn't the exact... View Details
Keywords: by Sean Silverthorne
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
- 01 Dec 2014
- News
Dressing by Number
of expertly picked goodies delivered to your door. (True story: That “aha” moment came courtesy of a delivery of farmer-endorsed seasonal veggies.) Now she’s translated that idea into Stitch Fix, the Pandora of fashion. This rapidly growing online styling and shopping... View Details
- 01 Sep 2007
- News
How to Take a Stand On UBS and Climate Change
financial services companies as it determines its stand on a matter of increasing public prominence. Oberholzer-Gee teaches the case in Strategies Beyond the Market, a second-year elective that focuses on the interplay between business... View Details
- 01 Mar 2018
- News
Case Study: On the Record
producers. Operational efficiencies will allow Gold Rush Vinyl—which started with $750,000 raised from family, friends, and an SBA loan, to cover the expensive pressing equipment—to reduce wait time from an industry standard of twelve to... View Details
Keywords: April White
- 01 Jun 2022
- News
Case Study: Glass Half Full
line of upcycled drinking glasses. To acquire the raw materials, the founders identified a partner in the Houston area that had relationships with local bars and restaurants. Now, instead of tossing empties in the municipal recycling bin—a View Details
- 01 Sep 2008
- News
Balanced Equation
I could ever have had to help people, and I am proud of what my colleagues and I accomplished. On a more modest scale, I am hugely gratified that my three children have joined me in some of my endeavors. Seeing their sense of service and... View Details
- 01 Jun 2010
- News
MBAs on a Mission
manage its operations for another three years. At that point, Murphy says, “I wasn’t sure if I wanted to keep being the guy on the ground in the developing world or get the credentials to become more involved in the big picture.” His... View Details
- 19 Jun 2012
- First Look
First Look: June 19
provide potable water services to rural and urban India where the public infrastructure does not exist. Past efforts have been stymied by rural operations problems including expensive technologies,... View Details
Keywords: Sean Silverthorne
- 22 Jul 2024
- News
Viral Marketing’s Early Muse
Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer View Details
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer satisfaction could help transform... View Details
- 27 Jul 2017
- News
Seeing a Way Forward
years later, looking for a new challenge, she came across salauno. Captivated by the organization’s mission and work, she negotiated a month-long project to show the directors how she could make their operation more efficient. “I... View Details
Keywords: Jennifer Myers