Ratings - Publications - Faculty & Research

04 Apr 2023
Blog Post

Maersk’s Journey to Decarbonize Shipping

production, our group visited Maersk, one of the world’s largest shipping companies with 707 vessels and Denmark’s largest company ($81.5B in revenue in 2022), 206th on the Fortune global 500 rankings. Maersk was at the epicenter of recent supply chain turbulence, with... View Details

02 Jun 2021
Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

hospital care. They focused on the mortality rates for heart attacks, an ailment that typically requires patients to seek hospital care, and where mortality is a validated measure of hospital quality. They found that in the late 1990s,... View Details

Keywords: by Michael Blanding; Health

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

recorded voice thanked me for cooperating and assured me that the poll would take only two minutes. The first question was, "On a scale of 1 (low) and 5 (high) how would you rate your overall experience?" I pressed the "1" on my phone.... View Details

Keywords: by James Heskett

17 Aug 2021
Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

neighborhoods. Communities with flourishing illicit cannabis markets suffer a host of associated problems, including high incarceration rates (often exacerbated by prosecutorial bias), violence as the primary means of dispute resolution... View Details

Keywords: by Ashish Nanda and Tabatha Robinson

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

A good way to visualize what incumbents can do when faced with a disruptive attack is to consider how humans respond to a perceived threat. Our body immediately reacts. We produce adrenaline. Our heart rate goes up. Our respiration View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

01 Nov 2022
What Do You Think?

Why Aren’t Business Leaders More Vocal About Immigration Policy?

and get to ours. They will be here under highly tenuous circumstances. One misstep and the undocumented or illegal are deported. As a result, data from reputable sources suggest that they have much lower crime rates than we who are... View Details

Keywords: by James Heskett

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

from Latin America, Africa, Turkey, and South Asia exuded this idea of stability, which assured employees, partners, customers, and everyone else. “After the crisis of 2009, the orders increased and our growth rate over the following five... View Details

Keywords: by Sean Silverthorne

01 Jun 2008
News

You Only Thought You Were Republican

interest — on this mostly Republican $10 trillion debt, up from slightly less than $1 trillion when Reagan took office, is equivalent to about 40 percent of all the personal income taxes Americans pay each year. Imagine what would happen if the market ever demanded a... View Details

Keywords: Andrew Tobias; national debt; Business Schools & Computer & Management Training; Educational Services; Government

Web

Sexual Harassment - Race, Gender & Equity

to rate their workplaces on the prevalence of these masculinity contest norms, and found that the more a workplace endorsed these norms, the more likely alumnae were to have experienced verbal harassment, a result that holds true when... View Details

23 Nov 2020
Research & Ideas

COVID Was Supposed to Increase Bankruptcies. Instead, They've Gone Down.

Consumer bankruptcies usually climb alongside unemployment rates as filers seek to discharge debt and get a fresh start, write the authors of the new working paper Bankruptcy and the COVID-19 Crisis. “Historically, the number one cause of... View Details

Keywords: by Rachel Layne

10 Nov 2011
Working Paper Summaries

Spatial Determinants of Entrepreneurship in India

Keywords: by Ejaz Ghani, William R. Kerr & Stephen O'Connell

March 2025
Article

Novice Risk Work: How Juniors Coaching Seniors on Emerging Technologies Such as Generative AI Can Lead to Learning Failures

By: Katherine C. Kellogg, Hila Lifshitz-Assaf, Steven Randazzo, Ethan Mollick, Fabrizio Dell'Acqua, Edward McFowland III, François Candelon and Karim R. Lakhani

The literature on communities of practice demonstrates that a proven way for senior professionals to upskill themselves in the use of new technologies that undermine existing expertise is to learn from junior professionals. It notes that juniors may be better able... View Details

Keywords: Rank and Position; Competency and Skills; Technology Adoption; Experience and Expertise; AI and Machine Learning

Citation

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2022
Book

O Coração do Negócio Os princípios de liderança e a chave para o sucesso

By: Hubert Joly and Caroline Lambert

A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details

Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change

Citation

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05 May 2008
Research & Ideas

Connecting with Consumers Using Deep Metaphors

consumer needs and preferences. The issue is whether they do so as well as they could by using the most appropriate or insight-bearing tools and techniques. The high failure rate of new offerings and the failure of existing offerings to... View Details

Keywords: by Martha Lagace; Consumer Products

24 Feb 2022
Op-Ed

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

Poor’s, Morningstar, and Fitch Ratings already comb EDGAR’s data to assess nonprofit hospitals’ debt and for-profit hospitals’ financial instruments. These analysts can communicate with investors and patients, including those who can’t... View Details

Keywords: by Regina Herzlinger and Richard Boxer; Health

12 Jan 2023
News

‘Debiasing’ Debt with Data

repaid in 98.2 percent of instances. “That’s an implied default rate of about 1.8 percent,” Ballard says. For comparison, one SBA loan program included in the data had a trailing 10-year default rate of 17.6... View Details

Keywords: Ralph Ranalli

25 Apr 2007
Research & Ideas

Feeling Stuck? Getting Past Impasse

pressures? A: Impasse is a familiar experience for them. Business professionals, particularly if they are working in dynamic markets, will be, perhaps at a rate more frequent than most people, exposed to situations where their jobs are... View Details

Keywords: by Martha Lagace

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

them to rate all the other people in the company in terms of how much they personally liked each one and how well each did his or her job. These two criteria—competence and likability—combine to produce four archetypes: the competent... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

04 Nov 2010
What Do You Think?

Why Do We Chase Stars?

data for 1988 through 1996. It includes ratings before and after an analyst's transfer from one investment bank to another as well as the results of extensive interviews over several years of study. Among other things, they found that... View Details

Keywords: by Jim Heskett

Portrait Project

David Chan

rather than accepted as scientific fact. It's not an option to believe in climate change: It is something that has been conclusively observed by the scientific community. And it is happening right here and right now at a rate faster than... View Details

Publications