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  • All HBS Web  (5,878)
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  • All HBS Web  (5,878)
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    • Research  (2,304)
    • Events  (11)
    • Multimedia  (178)
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  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
Keywords: by Jim Aisner; Retail
  • January 2006 (Revised February 2015)
  • Case

Innovation at Timberland: Thinking Outside the Shoe Box

By: Rosabeth M. Kanter and Ryan Raffaelli
Innovation was linked to Timberland's heritage. In 2005, CEO Jeff Swartz and COO Ken Pucker hoped the Invention Factory, an advanced concept lab, would develop new breakthrough products and reinvigorate the company's culture of innovation. Since the 1960s, Timberland... View Details
Keywords: Innovation and Management; Growth and Development Strategy; Product Development; Organizational Culture; Change Management
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Kanter, Rosabeth M., and Ryan Raffaelli. "Innovation at Timberland: Thinking Outside the Shoe Box." Harvard Business School Case 306-064, January 2006. (Revised February 2015.)

    What Makes a Building Healthy?

    The pandemic spawned by the novel coronavirus has forced a global reckoning with the awesome power of infectious diseases to grind economies to a halt. The forced lockdowns and retreat into home isolation has also given us a heightened awareness of the role our... View Details
    • 24 Sep 2021
    • News

    ‘Enthusiastic Entrepreneurs’: Pre-IPO Statements On Profitability Prove To Be Larger Than Real Life

    • Teaching Interest

    Advanced Management Program

    By: Michael L. Tushman

    Market volatility and disruptive innovation are changing the way companies compete in every industry—and increasing the demand for business leaders who can manage globally in the age of digital transformation. Whether you are looking to move up to the executive... View Details

    • 2022
    • Chapter

    Connecter les rêves

    By: Hubert Joly and Mariana Arnaut
    Trouver du sens dans son travail est plus que jamais vécu comme essentiel. L’entreprise, l’une des organisations humaines les plus capables d’innovation, a un rôle central à jouer face aux enjeux sociaux et environnementaux. Reste à déterminer quels principes peuvent... View Details
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    Joly, Hubert, and Mariana Arnaut. "Connecter les rêves." Chap. 8 in En quête de sens: Un dialogue entre dirigeants et futurs dirigeants [In Search of Meaning: A Dialogue Between Leaders and Future Leaders], edited by Rodolphe Durand and Cécile Lavrard-Meyer de Lisle, 125–142. Paris: Dunod, 2022, French ed.

      Shaking the Globe: Courageous Decision-Making in a Changing World

      We live in a highly interdependent world where 95 percent of the world's consumers live outside the U.S. Two-thirds of the world's purchasing power is also outside the U.S. Shaking the Globe guides everyone on how to absorb the... View Details
      • Program

      Managing Turbulence

      Summary Even before the global pandemic, businesses and their leaders struggled with the extraordinary challenges of technological change, rapidly evolving consumer tastes, and a reconfiguration of the... View Details
      • 25 Feb 2019
      • Research & Ideas

      How Gender Stereotypes Kill a Woman’s Self-Confidence

      ideas or to throw their hat in the ring for a promotion, Coffman says. “I would encourage business leaders to think about how [workers’ confidence levels] impact the processes in their organizations,”... View Details
      Keywords: by Dina Gerdeman
      • February 2020 (Revised August 2020)
      • Case

      Catalant's Operating System for the Future of Work

      By: Christopher Stanton, William R. Kerr, James Palano and Kendall Smith
      This case touches on the topics of project-based work, agile methodology, and skill and talent management through Catalant's evolution as a company. Catalant’s journey to becoming a software platform and talent marketplace provides context for students to explore new... View Details
      Keywords: Entrepreneurship; Information Technology; Talent and Talent Management; Business Model; Transformation
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      Stanton, Christopher, William R. Kerr, James Palano, and Kendall Smith. "Catalant's Operating System for the Future of Work." Harvard Business School Case 820-093, February 2020. (Revised August 2020.)
      • Web

      Live from Klarman Hall - Alumni

      with AI addressed this question by convening experts at the forefront of AI with business leaders who recognize its profound impact and potential. The conference was presented in partnership by HBS Alumni... View Details
      • Program

      Risk Management for Corporate Leaders—Virtual

      various backgrounds, industries, and countries across the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend Senior View Details
      • Web

      Browse All Articles, Research, & Case Studies - HBS Working Knowledge

      What Business Leaders Should Know with Outrage & Optimism Co-hosts In this episode, host Mike Toffel sits down with Paul Dickinson and Tom Rivett-Carnac, co-hosts of the climate podcast Outrage & Optimism,... View Details
      • March 2004 (Revised August 2004)
      • Case

      Strategic Review at Egon Zehnder International (A)

      By: Ashish Nanda
      The case describes the history of the executive search firm Egon Zehnder International (EZI) from its inception through 2000. Internal and environmental changes lead EZI leaders to question whether the firm might be at an inflection point in its history. The EZI... View Details
      Keywords: Organizational Change and Adaptation; Change Management; Business Growth and Maturation; Business Strategy; Service Industry
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      Nanda, Ashish, and Kelley Elizabeth Morrell. "Strategic Review at Egon Zehnder International (A)." Harvard Business School Case 904-071, March 2004. (Revised August 2004.)
      • May 2024
      • Case

      HarvEast

      By: Jeremy Friedman and Natalie Kindred
      In late 2023, Dmitry Skornyakov, CEO of Ukrainian agribusiness HarvEast, was navigating the turmoil caused by Russia’s invasion of Ukraine that began in 2014 and escalated into full-scale war in February 2022. Before the full-scale invasion, HarvEast managed 127,000... View Details
      Keywords: Goods and Commodities; Natural Resources; Food; Problems and Challenges; Adaptation; Innovation and Management; Crisis Management; Logistics; Supply Chain; Risk and Uncertainty; Loss; Trust; Human Needs; War; Agriculture and Agribusiness Industry; Chile; South America; Latin America; Ukraine
      Citation
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      Friedman, Jeremy, and Natalie Kindred. "HarvEast." Harvard Business School Case 724-011, May 2024.
      • Program

      Leadership for Senior Executives

      Summary Uncertainty and change are relentless challenges for today's leaders. Between expanding globalization, rapid technological shifts, and evolving social norms, how can leaders make the right strategic decisions and leadership... View Details
      • 09 Oct 2018
      • First Look

      New Research and Ideas, October 9, 2018

      2018 Redwood City, Stanford Business Books The Gift of Global Talent: How Migration Shapes Business, Economy & Society By: Kerr, William R. Abstract—The global race for talent is on, with countries and View Details
      Keywords: Dina Gerdeman
      • 2016
      • Working Paper

      Overcoming Institutional Voids: A Reputation-Based View of Long Run Survival

      By: Cheng Gao, Tiona Zuzul, Geoffrey Jones and Tarun Khanna
      Emerging markets are characterized by underdeveloped institutions and frequent environmental shifts. Yet they also contain many firms that have survived over generations. How are firms in weak institutional environments able to persist over time? Motivated by 69... View Details
      Keywords: Institutional Voids; Intangible Resources; Business Ventures; Business or Company Management; Business History; Reputation; Emerging Markets
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      Gao, Cheng, Tiona Zuzul, Geoffrey Jones, and Tarun Khanna. "Overcoming Institutional Voids: A Reputation-Based View of Long Run Survival." Harvard Business School Working Paper, No. 17-060, January 2017.
      • 26 Nov 2013
      • News

      Managing People on a Sinking Ship

      • 11 May 2010
      • First Look

      First Look: May 11

      was its model doomed? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/610085-PDF-ENG Alibaba Group Julie M. WulfHarvard Business School Case 710-436 Discusses how Alibaba Group successfully managed new View Details
      Keywords: Martha Lagace
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