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  • 10 Nov 2008
  • What Do You Think?

How Much Can You Ask of Your Customers?

encouraging, how and when we set overall rules for encouraging (volunteerism) and how we plan to assess, monitor, and manage need to (be) addressed." Alden Cushman added: "how information is collected, put into context,... View Details
Keywords: by Jim Heskett
  • September 1999 (Revised October 2000)
  • Case

Eggrock Partners, LLC (A)

By: Thomas J. DeLong, Myra M. Hart and Sharon Peyus
Explores the challenges of choosing how to grow a professional services firm (PSF). Before developing a growth strategy, the partners need to agree on what business(es) the company should be in. Each of the three partners has differing views of what the company should... View Details
Keywords: Entrepreneurship; Business or Company Management; Growth and Development Strategy; Business Model; Expansion; Business Processes; Industry Structures; Customer Focus and Relationships; Employees; Partners and Partnerships; Service Industry
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  • 31 Jan 2011
  • Research & Ideas

Taking the Fear out of Diversity Policies

often, then, companies will adopt diversity policies more out of fear than anything else, the researchers argue. And this can lead to nonproductive situations. For example, a manager may shy away from constructively criticizing a minority... View Details
Keywords: by Carmen Nobel
  • 25 Apr 2019
  • Research & Ideas

Incubators Take Notice: Your Entrepreneurs Are Networking with the Wrong People

another potential peril of referral-based hiring. Beyond ending up with a homogenous workforce, managers who hire candidates who already know other employees might have to work harder to get these candidates... View Details
Keywords: by Danielle Kost
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

Hipotecario's management and shareholders need to come up with a plan that will satisfy creditors and keep the bank's business model intact. Purchase this case:... View Details
Keywords: Martha Lagace
  • 10 Jun 2014
  • First Look

First Look: June 10

to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated... View Details
Keywords: Sean Silverthorne
  • 18 Nov 2016
  • Sharpening Your Skills

Sharpening Your Skills: Making a Fast Start on a New Job

One skill every new employee must master is getting a fast start. Here are stories from the archives on what Harvard Business School faculty have advised about hitting the ground running. A Fast Start On Your New Job Your first 90 days in... View Details
Keywords: by Sean Silverthorne
  • 28 Oct 2001
  • What Do You Think?

What Can We Expect in the Other War?

In light of the outset of the war on terrorism, how does this affect what has been called the war for talent? A book by the same name 1 has recently characterized this as an "endless journey" to address the enduring challenge to provide winning View Details
Keywords: by James Heskett
  • 02 Jan 2001
  • Research & Ideas

Gurus in the Garage

Branscomb tries to help people who have worked for her. "I will call venture capitalists for them. There are probably a half-dozen little companies founded by former employees that I have helped get funded." Mike Homer, former... View Details
Keywords: by Dorothy Leonard & Walter Swap
  • November 2007
  • Article

Innovation and Incentives: Evidence from Corporate R&D

By: Josh Lerner and Julie Wulf
Beginning in the late 1980s, American corporations began increasingly linking the compensation of central research personnel to the economic objectives of the corporation. This paper examines the impact of the shifting compensation of the heads of corporate research... View Details
Keywords: Innovation and Invention; Motivation and Incentives; Goals and Objectives; Research and Development; Patents; Employee Stock Ownership Plan
Related
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

case:https://cb.hbsp.harvard.edu/cbmp/product/518030-PDF-ENG Harvard Business School Case 918-009 Managing Diversity and Inclusion at Yelp This case explores the industry-wide lack of employee diversity in... View Details
Keywords: Sean Silverthorne
  • 11 Nov 2014
  • First Look

First Look: November 11

  Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While existing theory suggests that increased contact between customers and View Details
Keywords: Sean Silverthorne
  • 23 Aug 2019
  • Sharpening Your Skills

Has the Corporate Mission Just Been Disrupted?

their efforts often lack an overall strategy that dilutes their effectiveness.  "Kash" Rangan and colleagues offer a pragmatic solution. Why Business Should Support Employees Who Are CaregiversShifting demographics are causing... View Details
Keywords: by Sean Silverthorne; Green Technology
  • 02 Nov 2016
  • Op-Ed

Government and Financial Tech Can Fix Cash Woes for Small Businesses

Ask any small business owner and they will tell you that cash flow is on their mind pretty much all the time. This isn’t surprising, given that they are continuously managing dollars coming in from customers and going out to pay for... View Details
Keywords: by Karen Mills
  • 17 Dec 2001
  • Research & Ideas

Risks and Rewards of the Intrapreneur

Your company is forming an intrapreneurial venture, and has asked you to join the start-up team. Is this a career pick-me-up, or occupational suicide? It could be either one, and employees should carefully weigh the pros and cons before... View Details
Keywords: by Sean Silverthorne
  • 05 Mar 2014
  • What Do You Think?

When Will the Next Dot.com Bubble Burst?

employee prompts me to ask the question above. It also brings back vivid memories of the last bubble, seen from the inside. In the spring of 2000, signs of the end of a dot.com bubble were all around us. As a director of an Internet-based... View Details
Keywords: by James Heskett; Publishing; Retail
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

increases," write the authors of How to Identify the Best Customers for Your Business, published in the Winter 2013 issue of the MIT Sloan Management Review. “Ineffective opportunity management... View Details
Keywords: by Sean Silverthorne
  • 25 May 2010
  • First Look

First Look: May 25

18th Airborne Corps Rapid Deployment Force, joined PepsiCo's Leadership Development Program (LDP). For her first assignment with PepsiCo, Johnson accepted a position as a manufacturing manager at a Frito-Lay plant in Williamsport,... View Details
Keywords: Martha Lagace
  • 06 Feb 2006
  • What Do You Think?

Should CEOs of Public Companies Offer Earnings Guidance?

Terry Ott commented, "I worked in a private company that went public. . . . Post-IPO, the company has continued to do well but the morale has seriously declined because employees feel pressure to have the business look good on a... View Details
Keywords: by James Heskett; Financial Services
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a sales analysis of a leading U.S.... View Details
Keywords: Martha Lagace

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