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  • 14 Apr 2021
  • News

The First Five Years: Mike Gandy Auzenne (MBA 2016)

executive director to build the processes and systems to enable us to onboard and serve these organizations. Know any HBS alumni interested in jumping on board?!” What inspired the creation of PowerUP? MGA: “Austin’s profound impact on my... View Details
  • 11 May 2017
  • News

Going with the Flow

services enabled anybody having a baby at any hospital in the world to bank the cord blood. Trained obstetricians treated the procedure like an organ transplant, with all of the systems in place. Medical... View Details
Keywords: Robert S. Benchley
  • 07 Apr 2015
  • First Look

First Look: April 7

commissions hurt sales. If managers must retain a cap, they should set it as high as possible to avoid reducing reps' incentives. Although overly complicated compensation systems have their downsides, research has found that a View Details
Keywords: Sean Silverthorne
  • 08 Jan 2007
  • Research & Ideas

Who Rises to Power in American Business?

have far greater access to opportunities. But, who has access to these elite programs? Are they simply part of a long feeder system for the privileged class that starts in private nursery schools? Are they truly open to all? Education has... View Details
Keywords: by Sean Silverthorne
  • 21 May 2018
  • News

Community Partners Delivers “Expert Goodness” to the Bay Area

volunteers “have helped the city capitalize on the innovation sprouting from Silicon Valley, through specific initiatives such as designing the structure of the city’s startup incubator, developing innovative ways to incorporate technology solutions to city departments... View Details
Keywords: Margie Kelley
  • 01 Dec 2003
  • News

Can Manufacturing Keep Its Edge?

the consolidation of large food manufacturers has resulted in significant margin compression for his product. That brings CCC’s customer service capabilities to the fore, he continues, describing how the company worked with Frito-Lay to... View Details
Keywords: Julia Hanna; Manufacturing
  • 03 Jun 2020
  • Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research over many decades in public... View Details
Keywords: by John Macomber and Joseph Allen; Real Estate
  • 18 Jun 2001
  • Research & Ideas

When In-House Research Isn’t Enough

For many decades, corporate research and development has been pretty much an "inside job." The road to innovative new products and services began and ended with a company's internal R&D. But according to HBS assistant... View Details
Keywords: by Jim Aisner
  • 20 Jan 2015
  • First Look

First Look: January 20

http://www.hbs.edu/faculty/Publication%20Files/15-057_22238ffa-00d7-4637-bd63-265fdfef9ccc.pdf Regulator Leniency and Mispricing in Beneficent Nonprofits By: Heese, Jonas, Ranjani Krishnan, and Frank Moers Abstract—We posit that nonprofits that provide a greater supply... View Details
Keywords: Sean Silverthorne
  • 08 Aug 2013
  • News

Cause Marketing Gets Personal

was a moving experience. I had one woman talk to me who was blind in one eye, someone with a profound learning disability, another with a pain issue," she says. "They all said, 'I didn't think anyone would understand.'" But Langer has recognized her purpose—one that... View Details
Keywords: Jill Radsken; Personal Services; Personal Services; Personal Services
  • Web

Dean Srikant Datar’s 2022 Commencement Remarks | About

moment of great opportunity. Business has been an engine of prosperity in countries around the globe, lifting millions out of poverty and bringing vital services and products to markets and people in ways that have enhanced their lives.... View Details
  • 01 Dec 2022
  • News

December 2022 Alumni and Faculty Books and Podcasts

systems built by our forbearers and work toward a more just future. Marketing Alternative Investments: A Comprehensive Guide to Fundraising and Investor Relations for Private Equity and Hedge Funds By Hemali Dassani (MBA 1999) and Nandu... View Details
  • 04 Oct 2011
  • First Look

First Look: October 4

knowing "who we are" might depend in part on repeatedly remembering to forget "who we were not." The Enabling Role of Social Position in Diverging from the Institutional Status Quo: Evidence from the U.K. National Health View Details
Keywords: Sean Silverthorne
  • 21 Nov 2005
  • Research & Ideas

Making Credibility Your Strongest Asset

rating systems have emerged to reward good service and integrity. Plan Several Moves Ahead Bob Kraft owns the New England Patriots, one of the most successful franchises in professional sports. Notably, he... View Details
Keywords: by Michael Wheeler
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

endowments would not necessarily result in similar returns. The Empirical Impact of Intellectual Property Rights on Innovation: Puzzles and Clues Author: Josh Lerner Publication: American Economic Review Papers and Proceedings (forthcoming) Abstract Economists have... View Details
Keywords: Martha Lagace
  • May 16, 2016
  • Article

Food Safety Economics: The Cost of a Sick Customer

By: Dina Gerdeman and John A. Quelch
Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe.

Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Keywords: Food Safety; Organic Food; Supply Chain Management; Globalization Of Food Business; Mérieux NutriSciences: Marketing Food Safety Testing; Food Safety Modernization Act 2011; Plant-Based Agribusiness; Transition; Economic Systems; Food; Health; Supply and Industry; Logistics; Practice; Problems and Challenges; Quality; Safety; Business Strategy; Corporate Strategy; Customization and Personalization; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Service Industry; Mexico; North America; United States; Canada
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  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

this time. Toward a Theory of Behavioral Operations Authors:Francesca Gino and Gary P. Pisano Publication:Manufacturing and Service Operations Management (forthcoming) Abstract Human beings are critical to the functioning of the vast... View Details
Keywords: Martha Lagace
  • 06 Nov 2000
  • Research & Ideas

The Determinants of Corporate Venture Capital Success

clear-cut business strategy for its research laboratory, and, in turn, many of PARC's technologies did not fit into Xerox's strategic objectives. For instance, the Alto's ability to adapt to large customers' computer systems was... View Details
Keywords: by Paul Gompers & Josh Lerner
  • Web

Faculty & Advisors | MBA

startup that designs satellite propulsion systems and hybrid fusion power plants. At Google he was a Vice President, and he was the Project Leader of Project Loon. Mike was the CEO and co-founder of several successful companies and served... View Details
  • 20 Aug 2020
  • Blog Post

“Business as Usual, In a Different Way” – Creating an Impactful Remote Internship at Actis

roles became more formalized with norms for daily check-ins that eventually became weekly check-ins as Summer Associates became more settled into the program. Introducing an HR buddy system was a new addition to offer more opportunities... View Details
Keywords: Other Financial Services; Other Financial Services