Publications

April 2009
Case

Performance Management at Intermountain Healthcare

By: Richard M.J. Bohmer and Alexander Romney

Intermountain Healthcare is a 21-hospital integrated delivery system serving Utah and southern Idaho that is nationally recognized for its highly structured approach to managing the quality of clinical care. This case describes Intermountain's system for improving... View Details

Keywords: Financial Strategy; Health Care and Treatment; Standards; Service Delivery; Outcome or Result; Motivation and Incentives; Health Industry; Idaho; Utah

December 2009 (Revised September 2024)
Case

Phreesia: The Patient Intake Company

By: Regina E. Herzlinger

How should the co-founders of an organization that provides patient sign-in and billing services scale their company after five years of successfully targeting small private physician practices? Phreesia had deployed a direct mail and sales force strategy that resulted... View Details

Keywords: Advertising; Social Entrepreneurship; Revenue; Health Care and Treatment; Health Industry

11 Jul 2013
News

Making Lives Better

Autism Science Foundation, which she founded in 2009, was a result of Tepper Singer's passion to fuel scientific research. To that end, ASF, which is based in New York City, funds pre- and post-doctorate fellowships for young scientists... View Details

Keywords: Jill Radsken; autism; Social Assistance; Social Assistance; Social Assistance; Social Assistance

13 Apr 2020
Research & Ideas

Small Businesses Are Worse Off Than We Thought

firms are temporarily closed and 40 percent of the workforce, on average, has been laid off or furloughed since late January. Retail, entertainment, food services, hospitality, and personal services industries have been hit hardest as... View Details

Keywords: by Kristen Senz; Financial Services

03 Jun 2008
First Look

First Look: June 3, 2008

dominated by philosophical and political discourse due to a lack of systematic evaluation. Very little empirical evidence is available to indicate whether these codes legitimately distinguish adopting companies and factories as providing... View Details

Keywords: Martha Lagace

01 Sep 2004
News

A Market-Based Prescription

needs of aging baby boomers and the time being right for consumer-driven health care? Yes. These are people who were in college in the 1960s and 1970s and were very successful in bringing about View Details

Keywords: Deborah E. Blagg; Health, Social Assistance; Health, Social Assistance; Health, Social Assistance

01 Oct 2024
Cold Call Podcast

Choosing Passion: A Founder’s Mission to Meet a Need for Obesity Care

Keywords: Re: Jon M. Jachimowicz; Health

14 May 2015
Blog Post

Venture Capitalist Returns to HBS to Mentor MBA Students

at HBS. It is not just the absolute desire and determination to start a business that I enjoy; it is also how diverse the set of ideas are. For example, during my last office hours, one student was working... View Details

July 2004
Supplement

World Vision International: The AIDS Initiative

By: Christopher A. Bartlett

Management discusses the organizational and governance challenges of operating a global network of partner organizations. Then key managers reflect on the decision World Vision must make on the AIDS Hope Initiative--a new strategic direction that challenges many of the... View Details

Keywords: Health Care and Treatment; Goals and Objectives; Corporate Social Responsibility and Impact; Problems and Challenges; Core Relationships; Welfare; Value; Health Industry

04 Feb 2011
News

Using Crowdcasting To Find Treatments

Keywords: crowdcasting; contests; Health, Social Assistance

2011
Working Paper

Individual Rationality and Participation in Large Scale, Multi-Hospital Kidney Exchange

By: Itai Ashlagi and Alvin E. Roth

As multi-hospital kidney exchange clearinghouses have grown, the set of players has grown from patients and surgeons to include hospitals. Hospitals have the option of enrolling only their hard-to-match patient-donor pairs, while conducting easily arranged exchanges... View Details

Keywords: Health Care and Treatment; Resource Allocation; Market Participation; Marketplace Matching; Organizations; Networks; Motivation and Incentives; Health Industry

Read Now

21 Oct 2013
News

Moving the Needle

hospital stays and doctors' visits showed her the health care system up close. "I realized that I really wanted to make a difference," she recalls. At Harvard, this self-described "contrarian" recalls having to push her idea View Details

Keywords: Jill Radsken; Securities, Commodities, and Other Financial Investments; Finance

Profile

Kwame Owusu-Kesse

professors. These HBS experiences solidified my ultimate career vision, which was to be at the forefront of an innovative social enterprise focused on education and poverty alleviation. What are you most... View Details

Keywords: Other Financial Services; Nonprofit / Government

March 2018
Supplement

Improving Access at VA

By: Ryan W. Buell and Robert S. Huckman

In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details

Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Health Industry; Health Industry; United States

November 1999
Supplement

"ACT UP": Peter Staley, An Interview with Professor Willis Emmons, November 17, 1995

By: Willis M. Emmons III

Provides excerpts from an interview with Peter Staley of Act Up reflecting on the Wall Street protest against Burroughs Wellcome in the fall of 1989 and on the role and impact of AIDS advocacy and activism in general. View Details

Keywords: Health Pandemics; Social Issues; Public Opinion; Pharmaceutical Industry

June 2008 (Revised July 2008)
Case

The Miami Project to Cure Paralysis

By: Robert Steven Kaplan, Christopher Marquis and Brent Kazan

Marc Buoniconti is the co-founder of the Miami Project to Cure Paralysis, a nonprofit medical research organization. The project was founded in 1985 by Marc and his father Nick, a former Hall of Fame football player, when Marc suffered a spinal cord injury. In 2007,... View Details

Keywords: Investment; Philanthropy and Charitable Giving; Health Testing and Trials; Leadership; Growth and Development Strategy; Mission and Purpose; Research and Development; Nonprofit Organizations; Health Industry; Miami

28 Jul 2016
Op-Ed

Where is TripAdvisor for Doctors?

combine to determine overall consumer satisfaction. Hotels can perhaps be evaluated more dispassionately. In addition, rating doctors may require reviewers to recall details of their own conditions and/or... View Details

Keywords: by John A. Quelch; Health

September 2011
Supplement

Narayana Hrudayalaya Heart Hospital

By: Tarun Khanna and Tanya Bijlani

Narayana Hrudayalaya (NH) is one of the world's busiest heart hospitals, where surgeons perform 30-35 complex cardiac surgeries daily. With an average cost of $1,800 per surgery, the hospital treats patients at affordable prices, and does not turn away even the poorest... View Details

Keywords: Buildings and Facilities; Experience and Expertise; Cost Management; Insurance; Health Care and Treatment; Resource Allocation; Time Management; Emerging Markets; Infrastructure; Cooperative Ownership; Quality; Social Enterprise; Health Industry; Karnataka