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Show Results For
- All HBS Web
(3,914)
- People (16)
- News (908)
- Research (2,469)
- Events (27)
- Multimedia (47)
- Faculty Publications (1,845)
- 01 Sep 2004
- News
Bill Dunaway (MBA 1964)
After I heard what had happened, I ran up to my room and tore down the signs. As it happens, I had voted for Kennedy. It was a tragic, terrible thing. I thought I would stay in the retail drug business for the rest of my life. My advice... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details
Charles E. Merrill
Merrill created the main street brokerage by founding the Merrill-Lynch Company. He was the first investment banker to realize that chain stores would one day dominate retailing and handled underwriting for at least 25 View Details
Keywords: Finance
- 04 May 2009
- Research & Ideas
What’s Next for the Big Financial Brands
credibility you place in the bank's valuation of its assets). Why then has there not been a run on the bank? Being too big to fail is hardly a solid basis on which to build brand equity. The true answer to the question is that retail... View Details
- 01 Mar 2007
- News
Avon CEO Jung on Leadership
leadership, the company introduced new lines and products, repackaged old standbys, invested heavily in research and development, and expanded overseas. Redubbed “the company for women,” Avon now operates in more than 100 countries, generating some $8 billion in annual... View Details
- 01 Oct 1998
- News
Short Takes
new working paper, "How Promotions and Stockpiling Affect Brand Competition," HBS assistant professor Samuel S. Chun looks at the ways in which retailers influence competition among manufacturers when they take advantage of special deals... View Details
Keywords: Eileen K. McCluskey
- 01 Mar 2023
- News
Case Study: Power Nappy
late at night, now that she’s up in the wee hours feeding her baby and scrolling Amazon on her phone, Saigal starts to question the exclusive direct-to-consumer route. “Are we losing out by not being on Amazon—and in retailers like Whole... View Details
- 19 Nov 2014
- HBS Case
Marketing Marijuana
a second is, how much will overall demand increase—since, now that it's legal, you'll have people demanding it who wouldn't have demanded it before." Early indications are that demand is there—and growing. Despite tight regulation, between January and July the... View Details
- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
advantage. Most of these retailers allowed consumers to buy on credit. Many, such as Marshall Field's, issued a store charge card to good customers. Charge cards and other possibilities for buying cosmetics on credit were particularly... View Details
- 14 Aug 2019
- Sharpening Your Skills
The Manager's Guide to Leveraging Disruption
on digital platforms./p> Everyone Knows Innovation is Essential to Business Success—Except Your Board of Directors In a recent survey of 5,000 board members, innovation was not ranked high on their list of priorities. What are they not seeing? On Target: Rethinking... View Details
Keywords: by Sean Silverthorne
- 24 Apr 2014
- News
Bringing a global perspective to corporate Australia
Peter Bohn (MBA 1998), managing director of the retail chain Diva in Eastern Europe, talks about the advantages of having a global business perspective. (Published April 2014) View Details
- 16 Feb 2004
- Research & Ideas
Marketing Wine to the World
than corporate managers who are trying to move money from "cash cows" to "growth businesses." Q: It sounds like supermarkets and chain stores are starting to dominate wine distribution—Costco is one of the largest wine View Details
- 01 Mar 2014
- News
Cutting Edge
than when he took over, those outlets are mostly regional players. He looks for the company to penetrate major, nationwide retailers this year on the strength of a national marketing effort, a broader innovation agenda, and Smith... View Details
- Web
Related Resources - The High Art of Photographic Advertising - Baker Library | Bloomberg Center
addition to course related materials, faculty papers from pioneers and leaders in the fields of marketing and advertising education include Malcolm P. McNair Papers Malcolm Perrine McNair was a pioneer in marketing, retailing and... View Details
- 28 May 2013
- Research & Ideas
Can LEGO Snap Together a Future in Asia?
Asia," as one LEGO executive put it. Uncertainties of Asian retail. Many Asian countries lack a developed retail network. And while big chains like Walmart and Tesco are growing in China, the country still relies on many small... View Details
- 24 Nov 2009
- First Look
First Look: Nov. 24
Data Authors:Jonathan Haskel and Raffaella Sadun Publication:Chap. 7 in Producer Dynamics: New Evidence from Micro Data, edited by Timothy Dunne, J. Bradford Jensen, and Mark J. Roberts. The University of Chicago Press, 2009 Abstract The paper investigates the U.K.... View Details
Keywords: Martha Lagace
- 15 May 2012
- News
Finally Finding the Right Fit
Heffernan: From one who's tried on many hats, a tip of the cap to HBS. Photo courtesy Andrew Heffernan As a young man in Dublin, Ireland, Andrew Heffernan (MBA 2006) worked in a variety of summer jobs with the family business, the country’s largest retailer. But View Details
- 05 Jun 2019
- Research & Ideas
If Your Customers Don't Care What You Charge, What Should You Charge?
An estimated 60 percent of retail gasoline customers return to the same gas station to refuel, without comparison shopping, according to a recent study. Driven by factors such as habit, brand loyalty, switching costs, and search (which... View Details
- 27 Nov 2017
- Blog Post
Joining a Start-up: 10 Lessons Along the Way
generalizations on these macro-trends and think top-down, HBS classes like The Entrepreneurial Manager train us to think bottom-up. We learn how to test hypotheses quickly, and how to use new tools to solve old problems. 5. Skills are transferable.I came from the View Details
- Career Coach
Hillary Mann
Hillary Mann (MBA, Babson ’15; University of Michigan ’04) is a Corporate Relations Director who manages relationships with organizations in Consumer Products, Retail & Luxury Goods, Hospitality, Agribusiness, and Sustainability.... View Details